And I'm not paying for it! My mates are going to open up their villa for the coming season and had planned on leaving their son with his gran and me. Things changed and his mum decided he was going to come too. You'd have thought it would be a simple thing to add another member to a party but no! All the response they could get was "He can't go on because he's travelling alone and he's under 5" "No, he's not travelling alone he's with his parents!" (repeat last conversation 4 times)

Despite several phone calls to Thomas Cook, internet phone number (dead line), high street shop (can't do anything as you booked online) and eventually Thomas Cook HQ who themselves couldn't get an answer I know have to go with them as it's the only way we can get him on the flight! I'm not bothered in the slightest as I get a holiday with my friends but it doesn't say much for Thomas Cook's customer service.