All comments taken on board thanks. Just to update, we got a reminder yesterday saying payment overdue and would be cancelled if not paid by 22nd Jan. I phoned ABTA to get their take on it. They said despite my complaint and note that I am not paying until situation resolved they are within their rights to cancel the holiday as per the terms and conditions of the contract despite the bad practice and possible breach of ABTA guidelines.
So i phoned and paid it! The girl on the phone said she could send me copies of all of the receipts but not a statement as such. It is so frustrating, if they'd have done that when I asked in the first place I probably woudl have never bothered complaining and getting into such a muddle over it all! I still would like a response to the letter though, just to see what they say.
In hindsight it is much easier and less hassle to ask friends for holiday or travel vouchers as gifts as you know straight away who has given them,Thomas Cook sell them as do most other travel agents.
You have paid the holiday now. It looks like Thomas Cook can now send you details of who has paid. I doubt there will be any offer of compensation and apologies are rarely forthcoming as imply guilt.
Put it behind you, take your future business elsewhere if that makes you feel better. Concentrate on what sounds like a fantastic honeymoon.
Have a good time.
Kind Regards
Stewart
Without making myself too obvious I can state for a fact that the branch will be able to give you a list of all the card payments and the name of the cardholder. They just need to look in the payment history.
I'm going to try and forget it all now and start to look forward to it again! I've put another thread on asking if i should book ski passes and hire equipment there or here, and same for shows/helicopter trips in Vegas. Any ideas?
When we went to Vegas years ago ... we did a helicopter ride ... we booked beforehand ... but as far as I am concerned you should just be able to turn up & book .... see what prices you can get booking direct ... compared to using the TC shop.
Mark
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