Hi can you help tom062 cancun been delayed 24hrs should be going Tom any news on aircraft type, hope still got premium seats thanks

Mb7,

Welcome onboard
As you may have seen on the previous page, there are a couple of techical delays at the moment with knock-on effects. I'm mobile at the moment so don't have information to hand, but your flights should still be operated by Boeing767-300/ER, once the aircraft is servicable.

Darren

Just got back from Punta Cana to Manchester today - supposed to be on Thomson TOM105.
They did call it that.... BUT....
We ACTUALLY amazingly all got put on the old THOMAS COOK emergency recovery plane. We were given a strange story about aircraft breaking down in Barbados or Cuba or somewhere else. Were were also told we were being merged with the previous day Thomson PuntaCana/ Birmingham flight - which was also apparently broken down somewhere. But no clear information.
Why on earth did Thomson dump its passengers onto a horrible Thomas Cook 767 aircraft (I think the old recovery beast) - no IFE, sardine can conditions, horrible Thomas Cook food, no premier section? Why didn't they use their own recovery 767 - at least they have IFE and better food?
Also - I noticed on the way out on 20th January - the Thomson plane doing TOM104 Man/PuntaCana seemed to be an unusual one - some of the printing on seatbacks wasn't in English, and the "Premier Section" wasn't even separated by a curtain and didn't seem to have larger screens.
Is something horrible going on with Thomson aircraft right now?
There were lots of VERY unhappy passengers.

Heh, found this forum trying to find out what happened myself! We were supposed to be flying back on the Wednesday from Punta Cana to Birmingham. We were told half an hour before pickup that our flight had been delayed by 24 hours, and we'd be picked up and taken to another hotel in Punta Cana (the Catalonia) for the evening. On pickup the next day from the Catalonia, we were all put onto two coaches - coach one ended up sharing the Thomson flight, coach two ended up on the Thomas Cook flight.

We were told by our rep that our plane (TOM259) had experienced 'tech problems' and was in Barbados. We also heard a story that on Sunday the Thomson flight to Barbados had a bad landing and cracked the fuselage. As a result they ended up sending our plane (TOM259) to Barbados to get the people stuck there, and put all of the Birmingham passengers that should have been flying Wednesday on the planes back to Manchester on the Thursday - both the Thomson and Thomas Cook flights. I don't know what the truth is, because the Thomson reps made themselves conspicious by their absence...

Being on coach two we were on the big Thomas Cook A330 - not as roomy or comfortable as the Thomson planes (leg room seems pretty similar, but the seats and aisles are very narrow), and the IFE was a bit rubbish, but better than what you had, from the sounds of it. :s People that paid for Premier seating weren't allowed to sit in the Thomas Cook equivalent, and quite a few groups were split up all over the plane when they'd paid to be sat together. Also, the Thomas Cook crew hadn't been told that they'd be getting extra passengers, so didn't have hot meals ready (they ended up giving us the microwave meals you pay extra for, so perhaps that was actually a plus...). And the major downside was after a 24 hour delay we ended up in Manchester, so had to have a 2 hour coach journey added onto our travel time and also had to stump up an extra £20 for parking as we'd arrived so late. Bit of drama and a bit annoying as we were supposed to be back at work today, but I guess these things happen. Hopefully we'll be able to get everything sorted via travel insurance, that's what it's for!

Not sure why the TOM105 was a Thomas Cook plane - do they use the same plane for the Wednesday Birmingham/Punta Cana flights as the Manchester/Punta Cana flights? I wouldn't have thought so, but I know very little about the finer points of airport organisation. I'm assuming they must do, otherwise it means they have TWO planes broken down in Barbados!

We also heard a story that on Sunday the Thomson flight to Barbados had a bad landing and cracked the fuselage.

Hopefully Darren will know if that is truth or rumour. They did have one last about October that had a heavy landing at Bristol and suffered the same problem, but that has been back in service since December.

mrs toast wrote:

Not sure why the TOM105 was a Thomas Cook plane

As above, your flight was operated by Thomas Cook as there wasn't an aircraft to operate your flight due to a technical problem. It was either a lengthy delay or sub-chartered to another airline. Airlines don't have multi-million pound aircraft sitting around, they ned to be paying their way. An aircraft sat on the ground costs money. with the sounds of it, the tour operator and airlines handled things pretty well and got you hold with a minimum delay. Lack of information is always the weeker side in these situations but bear in mind reps in resort are often in a situation where they don't have the information to give you.

mrs toast wrote:

We also heard a story that on Sunday the Thomson flight to Barbados had a bad landing and cracked the fuselage

This isn't true as far as I know. This is in reference to the landing incident last year in Bristol. That aircraft is now repaired and back in service.

Darren

morning all, this is a right old boring question which has probably already been answered a million times, but ho-hum...is there anyone who actually knows what premium hold luggage allowance is with thomson these days? we are flying 9th of march, our invoice says 20, ''mythomson'' booking page for our holiday says ''check your invoice'' and last september we were allowed up to 23 with 7kg hand, yet as mentioned, all our paperwork up to now says 20-not got tickets just yet, so confused! anyone flown recently who can give me a clue? thanks is advance!

emmacat,

I think there is even confusion at Thomson on premium luggage allowances! Your invoice should set out your luggage allowance. The standard premium service is showing as 23kg checked-in luggage allowance and 7kg hand luggage. When you come to book the premium upgrade, this is what is shown. However, it's clearly stated on the luggage section that premium passengers are now only entitled to 20kg checked-in allowance and 7kg hand luggage. All the indications are, it's 20/7 from now on with some short haul reduced too. You could argue the case though that you aren't getting what you booked as it's shown as 23/7 on the booking screen and brochures at the moment, and when you booked. I would wait until your tickets arrive then possibly make a phone call if they're showing 20kg to double check as you should be entitled to 23kg as that may have been the case when you booked (subject to date).

Darren

Darren,

Could you please help me as frinds of mine are flying to Madeira on Feb.6th for 1 week and they would like to know what aircraft they are flying on and if it has IFE, I have checked on the "What aircraft guide" but still dont know what to tell them.

Their flights are MAN - FNC - MAN Outbound TOM 2548 Inbound TOM 2459

Many Thanks.

Angie.

Last week flying with Thomson it was 23kg luggage and 7kg hand luggage allowance, both there and back - although this was a 'Premier' benefit of staying at a 'Platinum' hotel, rather than because we upgraded our seats to Premium.

It says 23kg for both Premier and Premium in the November 2010 - October 2011 brochure itself in the A-Z, page 222:

Thomson Premier & Premium Upgrade Luggage Allowance

Each customer is entitled to a check-in allowance of 23kg & a maximum 7kg for hand luggage. This is only applicable to Thomson Premier & Premium upgrade customers, no single item of baggage may exceed 23kg.

I'd phone them to double check though.

Angie34,

Are you sure it's Sunday 6th Feb they are flying? There are no flights on the schedule for a Sunday and MAN-FNC-MAN (TOM2548/9) are listed as a Friday departure? They're operated by a Boeing 737-300. These don't have IFE installed.

Darren

quote from the Thomson website is

Premier & Premium Upgrade luggage allowanceEach customer is entitled to check-in allowance of 20kg and a maximum 7kg for hand baggage (max. dimensions: 55cm x 40cm x 20cm).

However on Firstchoise website it states

Customers choosing to book a Premium Seat (on selected flights) will enjoy an inclusive check in baggage allowance. Premium seats include a total of 30kg baggage allowance (a maximum of 23kg can be checked in to the hold and up to 7kg can be taken on board).

I have booked with Thomson for the hotel that im going to in the Dominican although Firstchoice do it for the same price but by doing that i have done myself out of 3kg!
Not too happy about that!

Darren,

Just been in touch with my friend, you are correct she told me the wrong date over the phone she thought the Friday was the 6th, instead its the 4th, panic over. Lets say she was having a senior moment

Thanks

morning all, this is a right old boring question which has probably already been answered a million times, but ho-hum...is there anyone who actually knows what premium hold luggage allowance is with thomson these days? we are flying 9th of march, our invoice says 20, ''mythomson'' booking page for our holiday says ''check your invoice'' and last september we were allowed up to 23 with 7kg hand, yet as mentioned, all our paperwork up to now says 20-not got tickets just yet, so confused! anyone flown recently who can give me a clue? thanks is advance!

As far as I know the premium luggage allowance reduces to 20kg hold 7kg hand from 1st May.
Economy goes down to 15kg and 5 kg.

I just spoke to someone at Thomson and they have said the same, but it doesn't say that on the first choice website! Oh well I'll just have to buy all my factor 8's at Boots at the airport! lol

Frankly Thomson haven't a clue about hold baggage, their system doesn't even know the correct information.

I recently wrote to them following my recent trip, I told them of the problems I encountered at check in at Cancun, the letter came back saying "I can see from the system you purchased an extra 5kg".

Wrong I paid for an extra 10kg, so make sure you have something in writing, as their system is rubbish. I replied to the letter by email addressing it to the advisor who had written the previous response, only to get their standard we will respond in 28 days.

I had the same query, emailed them and got the following response:

Dear Mr J,

Thank you for your email regarding your forthcoming holiday to Aruba.

I can confirm that all bookings with Premium seats will continue to receive 23kgs per person checked in luggage allowance.

I hope that this helps and please do not hesitate to contact me if I can be of any further assistance to you.

Thank you for choosing to travel with First Choice and I hope that you go on to have a lovely time in Aruba.

Mark

I have just returned from Dom with Thomson premium we had 23kg hold and 7kg hand luggage our invoice stated 20kg hope this helps

We are flying from Gatwick to Montego Bay on the 12th Feb. Can anyone tell me if they sell duty free cigarettes on the plane.

Many Thanks

weller girl essex,

Duty free products including tobacco, alcohol and perfumes are on sale on both the outbound and inbound flights.

Darren