Are you sure that Thomson have transferred the booking? Over the past couple of weeks this site has been littered with complaints of Thomson cancelling routes and just giving people refunds (which usually just appeared on card statements the next month). From what you say I'm concerned that this may be going the same way and the reference to MyTravel is only a suggestion. If the booking has been made there must be a MyTravel reference number (probably 6 digits followed by /W07 or /S08), if it isn't in the letter from Thomson speak to them and find out. MyTravel do not issue tickets until 2 or 3 weeks before departure.

hi..peacockrocks........try this...0800 916 1103.......or....0800 916 1115.
regards.........john-doe.............and good luck...

hi.again........peacockrocks...........sorry .just reread what you wrote......
try these....0207 3269382.........0161 4984498...01706 742000......
again i am sorry for the confusion.........
regards.john-doe....

I rang My Travel to book the assistance for my father at the airport.

What sort of a response did you get when you rang? If MyTravel didn't know anything about the boooking then I'd be worried but if they already knew that they would be carrying your parents as passengers and recoreded the request for assistance then I don't think you have too much to be worried about.

Did you book the flight direct with Thomsons or through an online travel agency/bookers? I wouldn't have expected Thomsons to re-book your parents on to a competitors flight but if you booked it through an agent they might well have tried to do that on your/their behalf and the letter is perhaps from the TA suggesting/confirming the new travel arrangements.

I'm assuming that they live in the UK and that you don't? I regularly book flight tickets online for my elderly parents, who also need assistance at the airport, and know that they can sometimes get confused by the plethora of small print on eTickets and airline confirmations etc. Even though I don't live abroad I do live 400 miles away and know that it can sometimes be difficult to establish at a distance exactly what they have received. Is it possible for another family member or a kind friend or neighbour to fax you a copy of the letter from Thomson's along with all the existing paperwork so that for your own peace of mind you can see exactly what they have been sent and take it from there?

SM

Hi all,
Thanks for your replies. Thomsons did send my father a letter informing him of the change. When I spoke to MY Travel (I was in the UK at the time on hols, not at my dads)they had his name and all the details correct for the flight. He has a Thomsons booking ref as it was an original Thomson booking but the flight is MYT. Therefore MYT will not be issuing tix and Thomsons don't. He has to remember to check in at Newcastle at the MYT desk at 4am when all his paperwork says Thomsons and the original check in was at 8am ish I would like some MYT tix, I will try calling them and see how I get on. Will let you know

Hi,
I tried calling all 3 numbers, the 01706 number doesn't work, the 0161 number I will try again tomorrow at 9am. The 0207 number was the best,I tried explaining the situation and the only thing she would offer me was an 0870 number despite me explaining 3 times I couldn't call it from abroad. She then told me to send an email so they can ignore that. I despair

if the problem is wanting to make sure that your Dad remembers the earlier check-in and change of carrier then why not come at this from a different direction? How about preparing him an intinerary yourself and asking him to add that to his travel documents? Also, I know it won't necessarily be convenient depending on which time zone you live in but how about making an arrangement with him that you'll give them an alarm call at home in good time before they leave for the airport to go over the travel arrangements and take the opportunity to remind him which desk they need to be go to etc? And if it were my Dad, to remind him to take the mobile phone with him to the airport in case they needed to contact me in the event of any problems - and leave it switched on until they boarded in case I needed to phone them :-)

SM

Mobile phone! What's one of those, in my day we had carrier pigeons etc etc
I will try the alternative approach unfortunately he arrives in 2 weeks and the post from here to England is dire. I can't send him an email (see first line) as he doesn't have it. I am also confused on the flight times as Thomson says take off is 6am and My Travel website says 7am.
I'm sure it will be fine. Last time they came he had to have emergency first aid at Newcastle Airport because he banged his leg.

Hi TPR - as your dad doesn't have access to e mail, perhaph you could send one to someone who does, who can then download it and post it to him. If you want to send me a PM I can give you my e mail address and I will do this for you. All best - Jenny x

I've checked my phone bill from when I had dealings with MyTravel, I used the 01706 742000 number in May when I was fed up of sitting in an 0870 queue. It's the switchboard at Rochdale, maybe it's only manned office hours??

A thought occured to me. Are you in Fuerteventura or just handling things remotely? If you are there you could ask the local ticket agent at the airport how you would book assistance if the journey originated in Fuerteventura and you were returning from Newcastle.

Hi TPR, hope you get it sorted.

Just to say that I live on Lanzarote and I can dial the 0870 numbers from here, in just the same way as I dial any other UK telephone number.

HTH