Steve has taken my details so just waiting to see now if we will be transfered a flight or if we will have to rebook. Once I have a flight sorted then I will worry about claiming money back etc.

Travel republic have been really good today with emails and trying to let us know what is happening. It is just abit frustrating right now waiting to see if we have to claim or not.

It is now looking very likely that customers booked with Custom Flights and travelling after 1-May-10 will have their bookings transferred to another flight provider.

I will have more news tomorrow, regarding flight times etc.. Looks like CAA will still be involved as customers will have to complete forms to claim from CAA and then get CAA to pay the deposit on their booking with the new provider.

Nothing here will be mandatory, so you wont(and cant) be forced to move to another provider, but hopefully the new flight times wont be far removed from what customers already have, snd they will wnat to be moved!

Steve

Thanks for the update Steve. Really appreciate it. I was abit concerned yesterday when I got the text message. But I like how quick travel republic were to inform customers.

Steve

Must confess that I don't understand the court case/TR at all!
What I can say though is that I've booked through TR several times and have been really pleased with the price and service they offer
All too often, cheaper providers IMHO don't know what customer service is but that doesn't seem to apply to TR and long may it continue
The only expensive bit we've found with TR is the transfers they offer so we always book transfers direct with a different company
Have to say that's a minor gripe though

Nice to see that TR are so on the ball in reassuring and getting CF customers' issues sorted in the light of CF's collapse - and thank goodness that our hol with CF was a few weeks ago!!
Nice too to see that the TR chap has been on here regularly since then and extended offers to help folk out
Long may it continue and I really hope things work out fine for their customers

Here is latest.

All bookings departing before 1-May-2010 need to book alternatives, as they will not be protected with the alternative provider. The lost deposit or full amount for the booking will need to be claimed from the CAA.

The claim form is here, and needs to be completed and sent to your travel agent.

http://www.caa.co.uk/docs/1052/Custom_Flights.pdf

For all bookings departing after 1-May-2010 we have given the new provider a list of all Custom Flights bookings and they have blocked off seats on flights on the same dates, and await instruction from us.

We are setting up Customer Service Requests in each booking asking customers to contact us, at which point we will look up the flight times and confirm them to the customer. The new flights can either be accepted (at the same price as the Custom booking) or an alternative provider can be selected, or you can just decide to claim your deposit back from the CAA and decide what to do.

If you transfer to the new provider you will still need to claim from the CAA and ask for your Custom Flights deposit to be assigned to the new provider.

I wont go on, as I have been working this out for a while now, so it seems clear to me, but perhaps not so to others! Ask any questions and I will try and help.

Thanks for the info on the transfer Fanny, it is interesting. We have traditionally used transfer providers, though our hotel providers also offer transfers, which, as you say are sometimes cheaper. We are invetigating this and hope to make some improvements soon.

Steve

Ha! I didnt call you 'swear' f4nny it must be some sort of screening software they have on this forum!

Can I just say thanks to Steve for all his help with my custom flights booking.

I book with Travel Republic every year and the way the custom flights collapse has been dealt with has reassured me this is a good company with excellent staff

I will second what greenshoes said.This was the first time Ive used TravelRepublic,and they have handled it all for me very quickly.No hesitation in using them again

If you have seen the alternative flights and are going to accept them, we have posted a second claim form on our website.

This FAQ page now has form for those booking with another agent, or another flight provider though Travelrepublic, but NOT with the provider that stepped up and offered the straight alternatives to the Custom Flight bookings, AND a second form for those accepting the alternative flights with the new provider at the same price.

We have read the FAQ a few times, and think it makes sense, but we are doing this all day and night currently, so have a good idea of what is what. If it is at all confusing, please say and I will clarify and amend the form.

http://www.travelrepublic.co.uk/faq/FAQAnswer.aspx?Id=133

(Can you pm me David Moderator if not allowed to post links to TR site, and will paste in FAQ!)

Your link is fine Steve, thanks for the update.

David

When we came back from goa last January, booked straight away again with travel republic for a monarch flight, at the time of booking we asked is it 20 kg luggage, yes they said. We paid the deposit. Then in october we got the email to pay the rest of the flight money, again it said 15kg, so we queried it again, and they emailed back yes it is 20kg. So we paid for the holiday, otherwise I would have lost the deposit and booked elsewhere. Today got the tickets, and yes we have 15kgs luggage. I have phoned travel republic today, and they said the flight is booked through thomas cook and 15kg is the limit. But I told them in october they confirmed it was 20kg. Said there is nothing they can do, do I want thomas cooks number so I can pay for the extra weight.
I am so angry, can anybody give me any advice on what I can do.?

Many thanks

I have merged your post into the Travel Republic thread, where steved1 [of TR ] will see it

wizard

if you have 15kg hold luggage and 5 kg handluggage then you do technically have a 20kg lugguage allowance. When you phoned did you state you wanted 20kg hold luggage and a 5kg handluggage, total being 25kg? Maybe some wires got crossed.

Im sure Steve will help you here. If you pm him he will get back to you usually the same day

FlyGlobespan travellers get TravelRepublic refunds

TravelRepublic.co.uk has pledged to refund customers who booked FlyGlobespan flights through the company.

Travel Republic has already refunded many travellers and has promised to complete the process before the end of next month.

Airline FlyGlobespan failed last Wednesday as part of the Edinburgh-based Globespan group.

Travel Republic introduced its "total financial protection" scheme in January to cover passengers booking flights directly with an airline.

There is no legal requirement for protection for these passengers as the ATOL consumer protection scheme - currently under review by the Government - only covers those taking package holidays.

The online travel company pledges money back to customers if an airline, hotel or other travel provider fails.

Travel Republic managing director Kane Pirie said: "More than one million people book through us each year and we have been working around the clock to help those impacted by the recent failure of FlyGlobespan.

"Customers who booked through us are delighted they have not lost the money they paid for their flights."

With permission from Travelmole

Can anyone provide me with an email address for TravelRepublic customer services?
I need to contact them regarding a Monarch flight that I have booked through TravelRepublic. I have tried ringing but it always seems busy and have been waiting 10 days for a response through their 'manage your bookings' section.
The flight in question has disappeared off the Monarch timetable so I am presuming that it has been cancelled and they will try to shift us onto another flight. The alternatives aren't an option for us, so I really need to cancel but need to check that I will get a full refund first, which I hope I am entitled to as it looks like the flight has been cancelled and any alternative offerred would have a different flight number so it would not be a case of my original flight having been moved to a different time slot.

hi bertie3

if you look about 5 post up you will find one by steved1 who is our TR contact send him a PM and he will reply [when he is working] or pass your problem to the correct department

yasus
wizard

Another thumbs up for travel republic. Having just returned from a New Year's break in Prague, I'd like to say thanks to Steve (and the team) for another plain sailing booking. We booked 3 nights at a central Prague hotel at a total cost of only £141 bed and breakfast for 2 people for 3 nights. Yes, that's £141 total cost of accomodation over New year's eve and the following 2 nights. I thought it was a bargain, especially when we arrived, checked-in with no probs and realised what a friendly, clean hotel it was. To top it all, we couldn't have been more central. I will be putting a full review of the hotel in the appropriate section.

Well done TR, I will be back

That's good to know Shirley - I have booked a great deal with TR for accommodation in May in a hotel which gets terrific reviews and only had to pay a deposit - it has now doubled in price and I am well pleased to have got a bargain!! Hope everything goes as well as it did for you.

just booked for a 2nd time with T.R. just wanted to say what a great service i have recieved through the group booking service. was told i would have to wait 72hrs for someone to contact me but i was called less than 24hrs later. great price, great service so far, so i hope everything else runs smoothly from now on just as it did last year. thanks again T.R.