Another one maybe for Steve... I am 11 days away from my booking with TR and have received a revised Parking voucher and a revised Transfer voucher. The details on the old and the new are exactly the same...is this standard proceedure so that I have everything up to date and confirmed? Do I need to now discard the original printouts and take the newer info with me instead??

Thanks in advance.

Has anyone heard from Steve from TR. A link has been generated re my problem for this person but I have not received any reply from him. I am still chasing TR for extra transfer fee due to mojor hotel change less than 48 hours before departure.

Hi

See my post a couple above yours.....

I received a contact from Steve just a few days ago to my question. We fly this weekend and the hotel have been informed of our late arrival.

Shell
Limassol, Cyprus

Thanks for that. Maybe he is busy or cant help with my problem. My holiday is over so there is no urgency. TR have until the 24th Sept resolve the problem, if they dont then I am all ready to ask for ABTA's help. I have had to give TR two opportunities to make amends allowing 28 days both times. I'm not expecting their reply to be favourable and have all the paperwork ready for ABTA. I may not win my case even if ABTA do get involved and will post the outcome whatever it may be.

I have just returned from my first Travel Republic holiday and feel compelled to write this post. I was very unsure about using TR as it all seemed to good to be true with regard the price and ease of booking and if anyone wants to read my wobbles they are here to be seen!
I have to say the whole experience was faultless. All of the details were confirmed in the week running up to departure and one by one everything came to fruition with absolutely no hitches. We booked parking, flight, transfer and accommodation all of which were ready and waiting for us as expected.

Thank you Travel Republic and thank you to anyone who took the time to answer any of my panicked queries on the run up to my hols!

Same here- just back from holiday -always booked my accomodation with travel republic- and it has always gone smoothly!

Thanks T.R

Belly

I am pleased your holidays went well. I have also used TR without any problems in 2008 to the same hotel I booked this time but this time TR let me down and I am still awaiting a decision despite writing my first letter of complaint on 11th August 2010. They have asked for info by email on 27/9 even though this info was sent with my original letter of 11/8. Each letter I send is sent recorded delivery at extra cost. It also takes time to write letters and frankly upsets me every time as it reminds me that my holiday wasnt what it should have been. Travel Republic's customer care is poor. Its time now to ask for ABTA to look at my complaint and I will be completing their online form tomorrow evening.

Hi KOv5522, I will send you a private message so you can reply (you may not be able to send a PM if you are new) with some more information about your booking, so I can find out what is not happening.

Steve

Hi Kov - give Steve a chance to sort it out for you - or at least try to help. He really does bend over backwards to sort problems out - as i know from past experience. x

Thanks Steve I hope you can help

There are further updates from steved1 and KOv5522 in this separate topic in our Complaints forum:
http://www.holidaytruths.co.uk/viewtopic.php?f=49&t=147674&p=1495535#p1495535

David

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All you have to do is visit Travel Republic's facebook profile and add them to your Like list.

If they get 100,000 "likers" by Friday 19th November - they will donate £25,000 to Children In Need.

Click to add them: http://www.facebook.com/travelrepublic

Cheers
Shell
Limassol, Cyprus

I've just booked my hotel in Tunisia through TR, which I have used in the past with no problems and, as usual, it went through very smoothly. One curious point however. I note that the company involved is Jumbo Tours and the original resort contact number given for them was in Spain! I have just received another e-mail giving a contact number in Sousse, which would, of course, be far more use if I were to have problems. What is the point of a Spanish contact, as they would be unlikely to offer any useful help from that distance?

It doesn't make much sense does it. We booked our Prague hotel for last New Year's Eve through TR who used Jumbo tours and I'm pleased to say all went smoothly. We have booked our hotel in Costa Del Sol for next Easter through them again (TR-Jumbo tours) and hope to get the same trouble free experience.

used TR for my latest trip to malgrat, and once again found out on arrival at my booked hotel that i was to be moved elsewhere.
to be fair HTOP were closing the hotel i booked on the same day i arrived, and TR did e-mail me at 6pm the night before -when i was on the coach to spain, but i fail to believe that HTOP just decided on the day to close. they must have known previously.
this is not the first time that this has happenend to me when booking with TR, but whether i will ever find out who is to blame for me not finding out till i got to the hotel, i doubt very much.
what annoys me is that once you are in resort you do not have much option but to accept the change they have given you, as claiming a refund and trying to rebook will end up costing you more money, and more importantly - time, in trying to sort out an alternative. equally, trying to get TR to get you an alternative while you are in resort will also cost you time.
this time, i have raised a dispute with TR,(i did contact them from resort to say i was unhappy about the change) as although they put me in a 4* hotel rather than the 3* i booked, it was in a different resort, and so involved me in a lot of extra costs in trying to do what i wanted to do when i was there.
when will these companies realise that we book and pay for holidays in the resorts and hotels we have chosen, BECAUSE THAT IS WHERE WE HAVE CHOSEN TO STAY.
i may be different from most holiday makers on the forum in that i go to spain very regularly, like every 6 weeks, for my own reasons, and the reason i book specific hotels is because that is where i want to stay.
if i was not fussy about where i was staying, i would book AOA - as i did in september when i travelled with a friend.
so now i am waiting on TR getting back to me, i have had the standard 28 day response, but based on previous dealings when they have moved me, i don't expect them to even read my complaint let alone understand what i am complaining about.

Hi, jimd-f, sorry to hear this. I will send you a pm, so you can reply with your booking reference and I can find out what went on.

Steve

update
i have just had a reply to my complaint from TR , with a bit of help from steved1, and they have had a response from HTOP.
HTOP have agreed to pay for my taxi fares, 1 taxi per day from the royal sun in santa sussana to where i wanted to be in malgrat, for the duration of my holiday.this is what i asked for in my complaint;i felt that as they had upgraded me to a 4* hotel that they had met all their contractual duties, but that they had failed morally. they obviously agreed
so, many thanks to all at travel republic, and to htop, for settling this very speedily.
i am suitably impressed.
now i just have to wait for the cheque, which has been promised within 28 days.
result.

Dear Travel Republic,

I have a complaint regarding booking reference ***/******* as this is one of the two online methods I can find for contacting you, I am forced to raised this through a public forum.

I booked my 2nd holiday through yourselves last night, this time to Florida.

The hotel that I booked was specifically chosen as your site did not advertise any resort fees for it (I actually discounted 2 other hotels as a result of the advertising fees as well as chose this hotel over another one that was listed with no mention of resort fees), however my partner was looking at various reviews for the hotel last night and there was mention of $19 per day resort fee.

Can I ask you to confirm if a daily resort fee is payable for this hotel? If there is, can you advise how you are going to compensate us for the mis-sale of this hotel? I have 3 options, that I would see as suitable:

1) have the resort fee waived if this is possible.
2) refund my credit card the sterling equivalent of this fee. (going by a tourist exchange rate of $1.50 to the £1, I would expect a refund of £177.33)
3) change our hotel booking to four points by Sheraton on international drive, which is also listed as not having a resort fee and is actually the hotel we would have booked had the correct information been provided about coco key.

I trust that you will remedy this error swiftly to reduce the anxiety this has caused. How well a company recovers from any mistakes is a good indication as to whether they are worth doing business with again.

Regards,
Gary Stewart.

Hi Mr Stewart, I have logged your question using the Manage Your Booking facility on our website. A membr of our Customer Service Team has already emailed the accommodation provider to enquire about Resort Charges.

As soon as they get a reply, they will pass it onto you.

I am hopeful we will be able to reassure you, but if not, then I am sure we can take appropriate action to achieve that end.

I have logged in our system, as I am not in the office for the best part of three days next week, so feel it is better dealt with by the Customer Service team.

Steve