Me and 3 others are travelling on 20th Dec and have also used Travel Shop in Bolton after seeing some reccomendations some time ago on here. As some of us needed our passports early November we were only able to take our forms etc into to them on 12/11. I had previously had conversations with them and they said it would be no problem to ge them back before we travel. When I arrvied on 12/11 with all the forms they were very vague about the turnaround time and advised that London had recently built up a backlog and were only letting them take 50 a week instead of every couple of days. Since I have read Sleeps story on here and other comments, I have been emailing the travel shop for an update. They have only responded once and advised that they are currently being processed and we will have them back in time.
I am quite worried and really dont want it to get too near our departure date before we know.
Does anyone know if I can contact HCI direct in London to find out where they are upto?
or has anyone got any other tips on how we can guarentee we get them back in plenty of time?
I actually live in Bolton so if I have not heard anything in another week or so I am planning on calling in the shop every few days!
Hope everyone else currently waiting for theres and travelling before us gets theirs back soon.