We are just about to book with Libra to Cyprus next Sept and I have been told they use Excel.
To worry or not to worry?
Jaime C
Are excel as bad as I read?
We are just about to book with Libra to Cyprus next Sept and I have been told they use Excel.
To worry or not to worry?
Jaime C
We are just about to book with Libra to Cyprus next Sept and I have been told they use Excel.
To worry or not to worry?
Jaime C
We have never had a problem in the 4 times we have used them , and we continue to use them...but that is just our experience.
I get the impression from this and other discussion boards that when things go wrong they are not very good at dealing with the situation, and that they do not have a very good customer relations ethos.
I would not worry...unless you are unlucky enough to get problems.
I get the impression from this and other discussion boards that when things go wrong they are not very good at dealing with the situation, and that they do not have a very good customer relations ethos.
I would not worry...unless you are unlucky enough to get problems.
flwew with xl from cardiff to dalaman 23 junwe for 2 weeks flights both ways were excellent no problems at all. staff were lovely food o.k both flights on time if not a little early would usew them again
When did everyone usually get their tickets through? We go in 2 weeks and i still haven't received any tickets as yet...
hi mike
our tickets came 11 days before travel - i was going to ring them if they didnt arrive by day 10 before travel! but fortunately there was no need for that
fatcodycat
our tickets came 11 days before travel - i was going to ring them if they didnt arrive by day 10 before travel! but fortunately there was no need for that
fatcodycat
I'm VERY excited!
ours arrived this morning 19 days to go
Just returned from Kos flew with excel
we were delayed 20 mins on the way out - BUT this was GOOD the pilot had been taken ill at the last minute and they had to find a replacement at short notice. We boarded on time and were kept informed by the crew at all times and i think finding a repalcement and still only being dleayed 20 mins was good
On the way back they was a 90 minute delay - with no information but that was the same for every single uk flight out of kos that day, we were kept from boarding because they couldn't find the last passenger for the gatwick flight. Again absolutely nothing to do with excel.
we were delayed 20 mins on the way out - BUT this was GOOD the pilot had been taken ill at the last minute and they had to find a replacement at short notice. We boarded on time and were kept informed by the crew at all times and i think finding a repalcement and still only being dleayed 20 mins was good
On the way back they was a 90 minute delay - with no information but that was the same for every single uk flight out of kos that day, we were kept from boarding because they couldn't find the last passenger for the gatwick flight. Again absolutely nothing to do with excel.
Just returned from two weeks in Zante.
Both flights were on-time and we even had extra leg room seats on the outbound flight for no extra charge. The leg room was also good by charter airline standards on the return flight as were the inflight meals.
The flight was on a Boeing 737-800 and despite all the negatiove reports on this site i would be just as happy flying Excel as i would Thomson or First Choice as i have done many times in the past.
Both flights were on-time and we even had extra leg room seats on the outbound flight for no extra charge. The leg room was also good by charter airline standards on the return flight as were the inflight meals.
The flight was on a Boeing 737-800 and despite all the negatiove reports on this site i would be just as happy flying Excel as i would Thomson or First Choice as i have done many times in the past.
OK where do I start....Saturday 15th July Manchester to Malaga. Checked in at 0945 for an 1145 flight told straight away delayed boarding until 1230. Shown on the board in departures now estimated 1330. Eventually boarded at 1420,sat at the gate until 1500. Then pilot announced he had missed his slot and not able to take off until 1600 which we eventually did. About 20 minutes later somewhere over Birmingham pilot announces we have to turn back with engine probs. Landed back at sunny Manchester where we were kept on the aircraft for nearly 2 hours while the engineers looked at the problem. Then taken off back to the terminal and given vouchers for food (no alcohol !!) Announced taking off at 2130 but going to Gatwick to pick up a new crew which we did and finally got into Malaga at 0230,almost 11 hours late (not enough to trigger any insurance claims). In over 30 years of holidaying far and wide this has never happened to us before so we have been lucky and 
happens,would I fly excel again..... course I would !!
happens,would I fly excel again..... course I would !!
Forgot to say - outbound the seats did feel partiiculalry roomy - I was very impressed. inbound the plane was a bit older and less roomy
On both flights we got our meals along with everyone else - When I booked with libra they asked you the select meals at an additional charge - I didn't bother.
On both flights we got our meals along with everyone else - When I booked with libra they asked you the select meals at an additional charge - I didn't bother.
Just thought you might want to read my trip report after a very enjoyable and pleasent experience with Excel Airways:
http://forum.keypublishing.co.uk/showthread.php?t=60503
Thanks
Suddy
http://forum.keypublishing.co.uk/showthread.php?t=60503
Thanks
Suddy
Hi Suddy ... as it's your report, you are more than welcome to post it here so that members may take it into account along with other opinions.
David
David
Manchester to Hurghada 14th July back 28th July. Flight fine, not as roomy as I thought they would be. 20 mins delay on both legs but landed on time.
Ice Age 2 shown on way out but no video on way back as it had broken down. This didn't bother us though as we had our PSP and Nintendo DS with us to keep us entertained and so the 5 and a half hours acctually went really quickly.
We did not pay for meals, but received them although no kids meal for our 2 little ones but they didn't mind.
Would use again.
Ice Age 2 shown on way out but no video on way back as it had broken down. This didn't bother us though as we had our PSP and Nintendo DS with us to keep us entertained and so the 5 and a half hours acctually went really quickly.
We did not pay for meals, but received them although no kids meal for our 2 little ones but they didn't mind.
Would use again.
glad to hear thing have changed. we went with them last july to lanzarote found the flight and plane ok but therie was no films to watch, don`t know what happened but we had a screen of where we wre flying over the whole time, kids were not amused at this until we were nearly there, will not go with excel again in fact when we booked this years holiday we made sure it was not excel before we booked
Just returned to Newcastle from Fuerteventura having had the misfortune of using Excel for our flights.
For our flight from Newcastle on 26/07/06 they used a rather ancient MD83 operated by some airline called Blue Line. There was no in flight entertainment as promised by Excel, nothing at all to keep the kids entertained as promised by Excel, and no bar service. The cabin crew handed meals out early in the flight, and a soft drink towards the end of the flight, and that was it. Must have read my paper about ten times.
We had paid to pre-book seats together as we were travelling with an eight year old, and at check-in were allocated seats 2a, 2b, and 2c. There were no seat number 2b on the plane. It was a 2-3 configeration and the seats were numbered a,c -d,e,f. Therefore anyone with a seat number b didn't actually have a seat, resulting in a 'just sit anywhere you can' policy, a bit like Easyjet (although my experiences with Easyjet have been good).
With hindsight I should have been grateful that at least the flight was more or less on time.
On our return from Fuerteventura on 09/08/06 we checked in for our flight which was due to depart at 15.10, arriving in Newcastle at 19.30 on 09/08/06. At check-in we were informed that there was a delay (technical problems) and that were were to be bussed to a nearby hotel at 15.00 for a meal at 17.00. We were then informed at 18.30 that we were to be bussed back to the airport at 20.00 for our flight back to Newcastle at 22.30. The had sub-chartered another aircraft from another company in the UK and were in the process of flying it to Fuerteventura to return us to Newcastle.
On arriving at Fuerteventura airport, we were informed of another delay and would be departing at 23.30, and we were to be given vouchers to spend on refreshments.
Whilst waiting for the flight, word spread that we were going to be flown to Glasgow, and not Newcastle.
We eventually started boarding the aircraft at around 23.30, and some passengers asked before we boarded the plane if the rumour was true and we were to be taken to Glasgow. This was denied and the passengers were told the plane was going to Newcastle.
Anyway, once in our seats and doors locked, on a Flyglobespan 737, the pilot apologised on behalf of Excel for our delay, but that he had one further bit of bad news. Due to the flying time that the crew had left, we were to be flown to Glasgow, and then bussed to Newcastle. It threatened to turn nasty on the plane, but in truth it wasn't Flyglobespan's fault but Excel's. Again no in flight entertainment, but who cared by then. Shortly before landing we were given a letter on Excel paper explaining reason for delay, and reason for being taken to Glasgow.
Arrived at Glasgow 04.20 and put on busses to Newcastle. Arrived at Newcastle airport at 08.30 on 10/08/06, a full 13 hours behind schedule.
Well that was my experience with Excel, and one which I certainly would not give them the opportunity to repeat.
I originally booked with Excel because of the good flight times, and for the service they promise on their website. The flights certainly were not cheap.
If you haven't flown with Excel before, I would urge you not to, it's not worth taken the chance. If you have, and they have lived up to expectations then I suppose there would be no reason not to use them in future.
I am sorry if I have gone on a bit, I am off to bed now to try and catch up on some much needed sleep.
For our flight from Newcastle on 26/07/06 they used a rather ancient MD83 operated by some airline called Blue Line. There was no in flight entertainment as promised by Excel, nothing at all to keep the kids entertained as promised by Excel, and no bar service. The cabin crew handed meals out early in the flight, and a soft drink towards the end of the flight, and that was it. Must have read my paper about ten times.
We had paid to pre-book seats together as we were travelling with an eight year old, and at check-in were allocated seats 2a, 2b, and 2c. There were no seat number 2b on the plane. It was a 2-3 configeration and the seats were numbered a,c -d,e,f. Therefore anyone with a seat number b didn't actually have a seat, resulting in a 'just sit anywhere you can' policy, a bit like Easyjet (although my experiences with Easyjet have been good).
With hindsight I should have been grateful that at least the flight was more or less on time.
On our return from Fuerteventura on 09/08/06 we checked in for our flight which was due to depart at 15.10, arriving in Newcastle at 19.30 on 09/08/06. At check-in we were informed that there was a delay (technical problems) and that were were to be bussed to a nearby hotel at 15.00 for a meal at 17.00. We were then informed at 18.30 that we were to be bussed back to the airport at 20.00 for our flight back to Newcastle at 22.30. The had sub-chartered another aircraft from another company in the UK and were in the process of flying it to Fuerteventura to return us to Newcastle.
On arriving at Fuerteventura airport, we were informed of another delay and would be departing at 23.30, and we were to be given vouchers to spend on refreshments.
Whilst waiting for the flight, word spread that we were going to be flown to Glasgow, and not Newcastle.
We eventually started boarding the aircraft at around 23.30, and some passengers asked before we boarded the plane if the rumour was true and we were to be taken to Glasgow. This was denied and the passengers were told the plane was going to Newcastle.
Anyway, once in our seats and doors locked, on a Flyglobespan 737, the pilot apologised on behalf of Excel for our delay, but that he had one further bit of bad news. Due to the flying time that the crew had left, we were to be flown to Glasgow, and then bussed to Newcastle. It threatened to turn nasty on the plane, but in truth it wasn't Flyglobespan's fault but Excel's. Again no in flight entertainment, but who cared by then. Shortly before landing we were given a letter on Excel paper explaining reason for delay, and reason for being taken to Glasgow.
Arrived at Glasgow 04.20 and put on busses to Newcastle. Arrived at Newcastle airport at 08.30 on 10/08/06, a full 13 hours behind schedule.
Well that was my experience with Excel, and one which I certainly would not give them the opportunity to repeat.
I originally booked with Excel because of the good flight times, and for the service they promise on their website. The flights certainly were not cheap.
If you haven't flown with Excel before, I would urge you not to, it's not worth taken the chance. If you have, and they have lived up to expectations then I suppose there would be no reason not to use them in future.
I am sorry if I have gone on a bit, I am off to bed now to try and catch up on some much needed sleep.
We have not had any bad experiences with Excel. I think we may have been lucky. Son & partner were given really good seats(first row with nothing in front of them) when they checked in for their flight to Egypt in June. I think he is the lucky one in the family as he was upgraded on BA too when he went to Oman. They then had seats that reclined fully so they could sleep. Must be the way he looks or behaves (should I take a bit of motherly credit? 
or is it just that the check-in girls like him?) - Sorry off topic.
Back to topic. We have had our tickets today from Excel for a flight on 9 September 25 days in advance) - not bad. I just hope flight is good too.
Cic
or is it just that the check-in girls like him?) - Sorry off topic.Back to topic. We have had our tickets today from Excel for a flight on 9 September 25 days in advance) - not bad. I just hope flight is good too.
Cic
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