250 Reviews
Traveller Rating
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Excellent49
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Very Good83
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Good57
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Average40
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Poor21
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
17 years 5 months ago
I can't believe I forgot to mention the absolutely fabulous Spa that this hotel has. It has all sorts of wondreful treatments on offer, plus all the usual beauty salon stuff. I had the cleopatra treatment, it was bliss. Chocolate massages sound tempting, but sadly I hadn't the time. Treat yourself!
Travel operator: falcon
17 years 5 months ago
Its a very clean hotel.
The food is disgusting. There are a lot of German oriented food, which is no good for Irish and English.
The secretary doesnt speak English, therefore unhelpful.
The trips are way too expensive. Your better off getting the bus.
All the cups are chipped, I mean ALL the cups. Bread is stale. I dont recommend it. Its great for kids though.
There was a lot of building work going on.
The food is disgusting. There are a lot of German oriented food, which is no good for Irish and English.
The secretary doesnt speak English, therefore unhelpful.
The trips are way too expensive. Your better off getting the bus.
All the cups are chipped, I mean ALL the cups. Bread is stale. I dont recommend it. Its great for kids though.
There was a lot of building work going on.
Travel operator: Falcon
17 years 5 months ago
this hotel is great the resort has got it all water park beach and pool my kids just loved it. the food is ok did get a but did get fed up with it so went up to pacos and had dinner there but the resort made up for the food. went to nessebur on the boat that was a great day out.went to sunny beach for the day but did'nt like it at all. the entertainment reps are fab. the weather was very hot. we have just booked to go next year can't wait
Travel operator: first choice
Recommended
17 years 5 months ago
We traveled out on the 18th June 2007, yes i would agree that the hotel and water park look very impressive when you drive down to it upon arrival in the dark.
We checked in a around 2ish in the morning, only to find that the receptionist and bellboys speak very limited english, we had a problem with our room which transpired that the UK end had booked all 5 of us into a standard twin room, we thought we had a twin connecting room (meaning 2 rooms with a connecting door between) but we were so wrong, we actually paid for a door which we didn't have in our room. After complaining to the First Choice reps the next morning, we had to stay in our cramped room for a total of 2 nights before we paid a extra 182LEV approx
We checked in a around 2ish in the morning, only to find that the receptionist and bellboys speak very limited english, we had a problem with our room which transpired that the UK end had booked all 5 of us into a standard twin room, we thought we had a twin connecting room (meaning 2 rooms with a connecting door between) but we were so wrong, we actually paid for a door which we didn't have in our room. After complaining to the First Choice reps the next morning, we had to stay in our cramped room for a total of 2 nights before we paid a extra 182LEV approx
Travel operator: First Choice
17 years 5 months ago
I cannot fault the cleanliness of the hotel rooms,very clean and everything tip top.
Onsite toilets near restaurants were very poor, no locks on the door, floors wet. Food was good quality but bit repetitive after the second week, specialist restaurants doing traditional Bulgaria food was great and the drink, wow well strong.
General hotel staff i.e. bar staff, restaurant staff and cleaners etc very friendly only staff that were rude were the check in desk staff! Entertainment by First Choice Reps very poor and should be working in Butlins and not in this resort.
The Elenite Village Animation Team shows were great, with effort and professionalism for everyone of any age. The location of the hotel was great and roughly 20 mins to Sunny Beach, good thing hotel grounds is on the beach line.
Planning my next trip for 2008
Onsite toilets near restaurants were very poor, no locks on the door, floors wet. Food was good quality but bit repetitive after the second week, specialist restaurants doing traditional Bulgaria food was great and the drink, wow well strong.
General hotel staff i.e. bar staff, restaurant staff and cleaners etc very friendly only staff that were rude were the check in desk staff! Entertainment by First Choice Reps very poor and should be working in Butlins and not in this resort.
The Elenite Village Animation Team shows were great, with effort and professionalism for everyone of any age. The location of the hotel was great and roughly 20 mins to Sunny Beach, good thing hotel grounds is on the beach line.
Planning my next trip for 2008
Travel operator: First Choice
Recommended
17 years 5 months ago
staff allways cleaning,however rooms not cleaned very well.food absolutley disgusting,uncooked,cold,raw chicken,really wouldn't feed it as left overs 4 a dog,don't forget to search 4 a un chipped mug.not a bad location,much more to do in sunny beach.hotel staff,well what can i say,don't understand english and the one's that do are very ignorant and rude.entertainment not bad if you enjoy a game of bingo,personally not for me as a family holiday.
Travel operator: first choice
17 years 5 months ago
towels not changed daily,rooms not cleaned properly.toilets not cleaned.showers were cold thats if u were lucky enough to have any water at all.food was disgusting,would not even feed it to a rat,it was either raw meat or cold,crockery chipped and filthy.location not bad but wouldof prefered sunny beach. staff a joke,couldn't speak english,first choice staff useless at sorting out complaints.entertainment rubbish unless u enjoy bingo and the same old kids disco songs repeated 4 two very long weeks.swimming pool really not suitable if children r not strong swimmers as recently dug kids pool up 4 the famous wedding,what a joke that was.i would never visit this hotel again and i wouldn't recommend it to my worst enemy.you have been warned.do not go to the royal park.it was truly that bad that our complint is being dealt with.
Travel operator: first choice
17 years 5 months ago
Arriving during the night checked in very quickly and luggage taken to my room for me.
Room with kids den was excellent extremely big, beautiful view to pool and beach.
Breakfast plenty choice hot and cold, lunch and dinner quite similar but plenty of choice, kids had pizza,chips hotdogs, and kids meals available, they even tried the meat and veg and liked it.
Hotel spotless, found staff nice enough was never ignored.
I had a bit of a problem with something being stolen outwith the complex, first choice staff extremely helpful, staff at main first choice office helped to get my crime report once I went home and posted it to me, above and beyond the call of duty really thankful.
Entertainment staff excellent, my children loved them, reps brilliant too (where do they get their patience).
Beautifully clean and cared for complex, plenty to do, entertainment staff are excellent, never seen people work so hard, my kids loved them.
Water park excellent, Beach beautiful. Alcohol was fine, plenty coffee available. Enjoyed it so much going back July 08.
Room with kids den was excellent extremely big, beautiful view to pool and beach.
Breakfast plenty choice hot and cold, lunch and dinner quite similar but plenty of choice, kids had pizza,chips hotdogs, and kids meals available, they even tried the meat and veg and liked it.
Hotel spotless, found staff nice enough was never ignored.
I had a bit of a problem with something being stolen outwith the complex, first choice staff extremely helpful, staff at main first choice office helped to get my crime report once I went home and posted it to me, above and beyond the call of duty really thankful.
Entertainment staff excellent, my children loved them, reps brilliant too (where do they get their patience).
Beautifully clean and cared for complex, plenty to do, entertainment staff are excellent, never seen people work so hard, my kids loved them.
Water park excellent, Beach beautiful. Alcohol was fine, plenty coffee available. Enjoyed it so much going back July 08.
Travel operator: first choice
Recommended
17 years 6 months ago
I just wanted to add a comment as all comments are from last year and the hotel has clearly improved.
The hotel is fantastic, staff, food and all First Choice team.
We requested a low floor, and got a 1st floor room overlooking the pool.
The entertainment staff were energetic, the kids club girls were lovely and althought the mainline reps were not very knowledgeable, they would always go off to find the information.
All the food was warm, except certain items on the breakfast (bacon, eggs) but all other meals were beautiful.
The only downside I felt was being the first arrivals of the season - not everything was open, and some sites on the hotel were still being built, or opening up.
But I loved it so much that we are about to book again for next year, but towards the end of May.
The hotel is fantastic, staff, food and all First Choice team.
We requested a low floor, and got a 1st floor room overlooking the pool.
The entertainment staff were energetic, the kids club girls were lovely and althought the mainline reps were not very knowledgeable, they would always go off to find the information.
All the food was warm, except certain items on the breakfast (bacon, eggs) but all other meals were beautiful.
The only downside I felt was being the first arrivals of the season - not everything was open, and some sites on the hotel were still being built, or opening up.
But I loved it so much that we are about to book again for next year, but towards the end of May.
Travel operator: First Choice
Recommended
17 years 6 months ago
The Royal Park is a fantastic looking hotel right on the beach.
The staff are always cleaning the hotel so it is spotless.
We found we could not fault the food. There was always a good selection, something to suit everyone.
The location of the hotel is actually outside Sunny Beach. It is right on the beach. The view from the hotel rooms is lovely and sometimes you can see the Dolphins out at sea.It is actually a holiday village. Unfortunately when we went in May it is still classed as there winter so not everything was up and running. Once outside the hotel there us nothing. You can catch a bus into Sunny Beach which is cheap.
The hotel staff always seemed helpful.
The First Choice entertainment team were first class. T
There was one singer there who has so much talent she completely stood out from the rest. She had the most powerful singing voice.
I think we would return to this hotel again. I would probably go a few weeks later when everything is up and running.
The staff are always cleaning the hotel so it is spotless.
We found we could not fault the food. There was always a good selection, something to suit everyone.
The location of the hotel is actually outside Sunny Beach. It is right on the beach. The view from the hotel rooms is lovely and sometimes you can see the Dolphins out at sea.It is actually a holiday village. Unfortunately when we went in May it is still classed as there winter so not everything was up and running. Once outside the hotel there us nothing. You can catch a bus into Sunny Beach which is cheap.
The hotel staff always seemed helpful.
The First Choice entertainment team were first class. T
There was one singer there who has so much talent she completely stood out from the rest. She had the most powerful singing voice.
I think we would return to this hotel again. I would probably go a few weeks later when everything is up and running.
Travel operator: first Choice
Recommended
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