Just got back, hotel is nice lovley big reception area.room nice, pool area good a bit dirty under the sunbeds though.

Entertainers Phil and nathan are good with the kids although there should have been more going off.

Germans complained about music so had to be turned off at 1. A family hotel which really catered for the smaller children we had 5 teenagers if it wasn't for them making friends they would have been fed up.

Food got repetitive but some nice places in town to try the Chinese and Indian were nice.

We would not go back to this resort as it is not geared up enough for teenagers and if you have a young family you need to be back at the hotel for 10 ish as groups of 18-21's go on pub crawls.

Too many other nationalities here although most are decent met a lovley Norweign couple there.

I stayed in Hotel Kristal in Golden Sands and loved it there was always someone cleaning the hotel, the reception was always manned and there was always someone on foriegn exchange.

The food I understand isn't to everybody's taste but people should not leave England if they expect English food. My family all enjoyed it!

The hotel is situated just off party street where there is lots of places to eat and drink and party all night!

The entertainment in the hotel was fantastic all four first choice entertainers were amazing Phil, Nathan, Charlie and Hannah, they put on shows twice a week Grease, Cinderella a rock and roll show and an 80's show they were all brilliant. Some of the shows also featured the kids reps who were fantastic.

My kids loved Suzie and Linzi they were the fave's.

We didn't go out on any excursions whilst there as couldn't tear the kids away from the entertainers and kids reps! But having spoken to the very informative rep Selina I'm sure we would have enjoyed them!

Everything about the hotel was brilliant would recommend it to anyone and well done to all the first choice staff for making my kids holidays. Thankyou

Having not been to Bulgaria, we were not sure what to expect at all! We were just in need of some sun without and Bulgaria had been recommended.

Flight was perfect, transfer hassle free and we arrived at the Kristal Hotel late evening.

The Kristal Hotel is stunning and immaculately clean! Rooms spacious & fresh. We had a room on 1st floor overlooking the neighbouring hotel's swimming pool. The interior of the building is designed beautifully but we were aware of guests who were placed in rooms above the lounge area who suffered from late night - early hours noise from the bar.

The swimming pool was as stunning and we were very impressed by the staff who were on the go all day - cleaners, lifeguard, waiters etc.

We had never been with First Choice before and were so impressed with the entertainment program. Throughout the day there were events to join in if you wanted to. Kids club offered several sessions with varied activities. Very impressed with this! The entertainment team members were fantastic. Evenings were always perfect for families with young children - kids disco at a reasonable time followed by a relaxed quiz/game/show. Perhaps not the thing for couples without children though! We thoroughly enjoyed every evening of our holiday!

Hotel food was okay - a bit bland but nothing really offensive. Breakfast always offered plenty of choice (you MUST try the little cakes!), but dinner never boasted anything outstanding. However we did not go hungry! There was usually chips for the unadventurous and plenty of salad.

We were lucky with weather and hit the hotel at the right time, just before the crowds asscended! More guests arrived as the week progressed so pool/dining room got busier. We would imagine high season would be chaotic here.

All in all a wonderful holiday - hotel beautiful with very polite and friendly staff. Would definately recommend for families.

For first impressions, the hotel hit all the right notes. From when the coach pulled up outside staff were waiting to take the luggage into the reception for you. Then after chacking in staff were available to take the luggage to your room(s).

We booked a seperate room for two of the kids (they are getting a bit old now!!!) and we were pleased to find that they had the room next door (so we could keep an eye on them). The rooms were very spacious even with the bunk beds in our room. Our balcony overlooked the neighbouring hotels pool, so we could join in with their morning keep fit club. The rooms were very, very clean with the cleaners even making animals from the towels. It's the first hotel we have stayed in where the cleaners vacuum the balcony!. In fact the only gripe I could find about the room was that the electric would only work with the key in the room, so you can't go off for the day and recharge the video camera - do it during the night instead.

The reception area and bar was very spacious, plenty of seating both inside and outside overlooking the pool. Again very, very clean.

Seating was also available outside the dining room on the lower floor, we had our meals outside on a couple of occassions. We did find that at certain times of the day the dining room was busy, particularly as we needed a table for six. But all we did was go and relax outside for 20 minutes and space would be available. Once we became used to how they prepare and cook the food it wasn't all that bad, except for a dodgy veil which looked very under-cooked. All the meals were buffet style with something for everyone, although the choice was slightly limited on some days.

The swimming pool was a good size, with plenty of sun beds around the pool. Providing you got there early enough. It was very private surrounded by trees, which kept the often breezy conditions at bay. Life Guards were on duty all day and the pool area was kept very clean. Staff were also on hand for drinks, if required.

The hotel is located on a hill, which we had been told about beforehand. It took us about 15 minutes to walk to the beach. Situated within a couple of minutes of the hotel are plenty of places to eat and shops.

The level of English spoken by all of the staff was exceptional & during our week at the hotel we never came un-stuck. The First Choice information pack also included some basic phrases.

The entertainment was on the go all day long, with a dedicated kids club. Although we couldn't persuade the kids to join it. While the evening entertainment was brilliant. Bingo and quiz's were played every other night. Then on Sunday evening the First Choice staff did their version of Cinderella, while on Tuesday night they did a rock show where they sang all your favorite 80's songs. Taking you back to your school days. Absolutely no pressure, join in or sit back and enjoy the atmosphere. Plenty of hotel staff on hand for those drinks as well, you didn't have to leave your seat.

We stayed at Hotel Kristal in May 2006, we had a pleasant stay. The hotel in general is very good, but there were a few things they could have done better.

First of all the food was horrible, I was never sure what it was about it but it tasted like they just picked up a roadkill and put it in a microwave for 2 minutes and voila.

The cleaning of our room varied a lot from day to day but was in general satisfying, fresh towels everyday is a plus, a big plus, considering that you shower two times a day when you are in such heat.

There was one big problem about the room, the fire alarm tended to go on at night. That is not very pleasing when your in an unknown country, when we went to the lobby to ask about it we were told that this happened occasionally and there was nothing to do about it.

The location of the hotel was great, less than a five minutes walk from the party street and markets but still far enough so you could sleep, as long as the fire alarm kept its mouth shut.

The hotel staff was satisfying but nothing more than that, they were trying. We were told upon our booking that all the staff spoke English, their English knowledge was very limited. But not their fault.

The hotel garden was very nice, lifeguards by the pool and a good bar. The pool was nice and you could get benches for free.

The hotel is equipped with a miniature spa which was very nice, there is also a doctor available if anything serious happens.

In general this is a nice hotel but does not rise up to the four stars they have been granted.

On arrival we where immediately impressed by the hotel location and cleanliness, my partner checked the room as if she was conducting a 'WHICH' report and gave a thumbs up.

The hotel is a five minute walk from Party Street and its bars and caf

Kristal Hotel was very nice and very clean.
The food was nice, but we did eat out in the resort a couple of times as it was a bit repetative.

As it was our honeymoon the hotel had supplied a nice bottle of champers in our room which was a very nice gesture.

The location was good, it was up a hill away from the main drag but within easy walking distance of everything.

The staff where very polite and very helpful, would bend over backwards for you.

The hotel entertainment was good for the kids and we did take part in the poolside quiz one day, but when its raining they do the quiz in the bar area which then gets a bit noisy and busy.

We would visit this hotel again.

I am shocked. Never Sunny Beach again and never The Kristal Hotel.

The personal were very bad. Angry people.

No problems with the cleanliness of the hotel you would always see cleaners working hard throught the day although they never smiled back at you.

The food was good the first night we were there but as the week went on there wasnt enough choice,great if you enjoy turkey dinosaurs and chips! Couldnt fault the soup though. Can't really comment on the breakfast as never got up in time apart from the first few days recomend the freshly made pancakes though.

Theres plenty of entertainment in the town but the entertainment at the hotel is for the kids.

This was the first holiday together and would recomend this hotel but proberbly for families with young children who dont mind repetative cuisine.

We arrived at the Hotel Kristal on the 2nd of August and our rooms were ready for us and spotless, although one room had a really heavy smell of stale cigarette smoke which could not be got rid of. The same room also had an extractor fan in the bathroom that sounded like a moped refusing to start (!) but this was remedied to an acceptable level as soon as we complained to our cleaner.

The restaurant area was very disappointing, tables were only relaid on one dinner sitting and breakfast was chaos in the final hour. There were not enough staff to cope with the number of guests and the food lacked variety in its content and presentation.

The pool area was very overcrowded and the one area of the hotel that was not spotless. The tiles under the outer sunbeds were filthy and there was no attempt to clean this area in the two weeks we were there.

Entertainment was solely provided by First Choice entertainers and, other than the poolside quiz and evening bingo, was aimed at the under eights.

Although we had children with us there was nowhere in the hotel where you could find a quiet spot to relax. It was full of youngsters, who were often unruly, so if you want a bit of peace and quiet this is not the hotel for you!

We would not visit this hotel again. It is nowhere near a four star hotel and a long way behind many of the three star hotels we have stayed in.