47 Reviews
Traveller Rating
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Excellent4
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Very Good15
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Good13
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Average6
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Poor9
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
19 years 3 months ago
The food in the hotel was poor. Food from the previous night i.e carrots and spegetti was served for breakfast. Meal times you could not get a table and and sometimes waited 30 minutes.
Pool area was grimey and very slippy. Entertainment for the evening was the same for the whole 2 weeks. mini disco, bingo,quiz. Childrens clubs were excellant for 3-8 year olds.
Location of hotel was good easy walking distance to main resort and beach.
Holiday reps did not give us any information all they wanted to do was sell there trips. Places to visit and eat Varna very cheap.
Pool area was grimey and very slippy. Entertainment for the evening was the same for the whole 2 weeks. mini disco, bingo,quiz. Childrens clubs were excellant for 3-8 year olds.
Location of hotel was good easy walking distance to main resort and beach.
Holiday reps did not give us any information all they wanted to do was sell there trips. Places to visit and eat Varna very cheap.
Travel operator: first choice
19 years 3 months ago
The hotel was excellent. Very spacious, stylish and well-designed. We especially enjoyed the bar area! We found the hotel very clean, but the stairways and our room did smell rather musty. The food was quite disappointing and sometimes nauseous.
I would say the location was quite good, although our room did face another hotel which played loud music from about 8.00am 'til 1.00am. The poolside was rather crowded and in the shade for a good part of the day. Also, it was a bit of a hazardous walk down to the beach, which was about 15 minutes away.
The hotel staff were brilliant - really friendly and helpful. The entertainment was brilliant, especially for kids. We particularly enjoyed the mini kids disco, bingo and blankety blank.
The entertainers, although not professional singers, provided good cabarets - they were really nice, funny, friendly girls who were great with kids. All in all, we had an absolutely fantastic time staying at this hotel and were very sad to leave!
We would definitely return again.
I would say the location was quite good, although our room did face another hotel which played loud music from about 8.00am 'til 1.00am. The poolside was rather crowded and in the shade for a good part of the day. Also, it was a bit of a hazardous walk down to the beach, which was about 15 minutes away.
The hotel staff were brilliant - really friendly and helpful. The entertainment was brilliant, especially for kids. We particularly enjoyed the mini kids disco, bingo and blankety blank.
The entertainers, although not professional singers, provided good cabarets - they were really nice, funny, friendly girls who were great with kids. All in all, we had an absolutely fantastic time staying at this hotel and were very sad to leave!
We would definitely return again.
Travel operator: First Choice
Recommended
19 years 3 months ago
Just returned from two weeks staying at this hotel although the second week was spent maily in the room as we all had a stomach bug lasting more than 3 days each. The children were especially poorly, despite taking medication symptoms were not subsiding. All the other families we spoke to whilst there also reported at least one member of the family was ill with horrendous D+V. First Choice reps were informed but just foobed everyone off saying there was not a problem at the hotel but it was a bug which had hit all of the Varna area.
On first appearances the hotel looks clean but at closer inspection the cracks start to appear. The pool area was not cleaned for the duration of our stay. One of our children was sick on a lounger, when I informed the clearner all she did was brush it of on to the poolside floor and left it there!!!
This was our 3rd visit to Bulgaria so our expections are realistic but will definately not be returning to this hotel.
On first appearances the hotel looks clean but at closer inspection the cracks start to appear. The pool area was not cleaned for the duration of our stay. One of our children was sick on a lounger, when I informed the clearner all she did was brush it of on to the poolside floor and left it there!!!
This was our 3rd visit to Bulgaria so our expections are realistic but will definately not be returning to this hotel.
Travel operator: First Choice
19 years 3 months ago
Found this hotel really good, friendly staff rooms kept clean.
Food varied and well presented.pools and activities for children well organised.
Hotel location very good near to bars,shops and water park.
Would highly recommend this hotel.
Food varied and well presented.pools and activities for children well organised.
Hotel location very good near to bars,shops and water park.
Would highly recommend this hotel.
Travel operator: first choice
Recommended
19 years 4 months ago
Room was basic not very clean. Snake was found down toliet,electric socket was coming off wall,really noisy place with all the comings and going ons there.
Cat was always in the breakfast room when the food was around. We had allocation on arrival never again but am going back to Sunny Beach but I am choosing my own hotel.
Would never stay in this hotel even if I was desperate. I was bitten to hell by fleas have all the marks lumps and bumps full of puse coming out of my legs you wouldnt believe it if you saw it been to doctors over here a few times now for treatment. We either had the choice to pay extra
Cat was always in the breakfast room when the food was around. We had allocation on arrival never again but am going back to Sunny Beach but I am choosing my own hotel.
Would never stay in this hotel even if I was desperate. I was bitten to hell by fleas have all the marks lumps and bumps full of puse coming out of my legs you wouldnt believe it if you saw it been to doctors over here a few times now for treatment. We either had the choice to pay extra
Travel operator: Apollo
19 years 4 months ago
We stayed at hotel Kristal. This is the worst hotel I have ever seen I was covered in flee bites. This hotel should be pulled down.
We asked to be moved and we told if we paid
We asked to be moved and we told if we paid
Travel operator: balkan holidays
19 years 4 months ago
We arrived at what was supposed to be a hotel, we could only describe it as a run down hovel when we went in there were no lifts so we had to haul our luggage up the stairs there was no swimming pool,no activities.
The food was disgusting and cereals had been left out overnight uncovered. Our room was dirty and had not been decorated for many years the smell was incredible in the room and the heat was stifling as there is no air conditioning. We only stayed one night and asked to be moved only to be told this was at a cost of
The food was disgusting and cereals had been left out overnight uncovered. Our room was dirty and had not been decorated for many years the smell was incredible in the room and the heat was stifling as there is no air conditioning. We only stayed one night and asked to be moved only to be told this was at a cost of
Travel operator: Balkan hollidays
19 years 4 months ago
The hotel(ha ha)Kristal was a complete joke.
The breakfast was inedible. Off milk and rotten eggs the rooms were like a sauna.
Noise from the karaoke bars unbearable, left with hundreds of flea bites after only three days. Leaking toilet had to pay 200 pounds on top of my holiday just to get out the place.
Staff kept safety deposit money and accuse me of stealing room keys (must have thought I was creeping back at night to stay there).
View looked like war torn Iraq. Wouldn't send Saddam Hussein there as this would infringe on his human rights.
The breakfast was inedible. Off milk and rotten eggs the rooms were like a sauna.
Noise from the karaoke bars unbearable, left with hundreds of flea bites after only three days. Leaking toilet had to pay 200 pounds on top of my holiday just to get out the place.
Staff kept safety deposit money and accuse me of stealing room keys (must have thought I was creeping back at night to stay there).
View looked like war torn Iraq. Wouldn't send Saddam Hussein there as this would infringe on his human rights.
Travel operator: Balkan holidays
19 years 4 months ago
We have just got back from the Kristal Hotel. It was a great hotel to stay and the children loved it.
When we first arrived there was a mix up with the interconnecting rooms being allocated in error to another party. However, the hotel staff upgraded us to a select room (Free of charge), which was lovely and spacious.
The pool was clear, clean and safe.
The food was varied enough for children and was good to eat.
The only downside to this hotel is the entertainment in the evening. There was enough for children but then nothing really for adults as it ended at 11pm. However, the bar is open all night or until the last person leaves.
Overall I would go back to Bulgaria as it proved a great experience.
When we first arrived there was a mix up with the interconnecting rooms being allocated in error to another party. However, the hotel staff upgraded us to a select room (Free of charge), which was lovely and spacious.
The pool was clear, clean and safe.
The food was varied enough for children and was good to eat.
The only downside to this hotel is the entertainment in the evening. There was enough for children but then nothing really for adults as it ended at 11pm. However, the bar is open all night or until the last person leaves.
Overall I would go back to Bulgaria as it proved a great experience.
Travel operator: First Choice
Recommended
19 years 4 months ago
This hotel needs to be pulled down!
The rooms are flooded with nasty fleas, who bite like hell! We got bit on our first and only night.
The breakfast is disgusting, rotten eggs etc...
The staff are rude, and couldnt care less.
Theres no pool, or facilities.
We are glad balkan no longer send guests here, its the worst hotel ive ever stayed in.
The rooms are flooded with nasty fleas, who bite like hell! We got bit on our first and only night.
The breakfast is disgusting, rotten eggs etc...
The staff are rude, and couldnt care less.
Theres no pool, or facilities.
We are glad balkan no longer send guests here, its the worst hotel ive ever stayed in.
Travel operator: Balkan Holidays AOA
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