It took about an hour and 15 minutes to get to the hotel from the airport but they gave us a drink and a man come round and give you an all inclusive band. You get given tickets to put on your suitcases so that they are delivered to your room.

The reception was very nice.

The room we stayed in had a double bed then two single beds and a cot. Cot not very safe. Rooms were a bit dated but fairly clean apart from the ants nest outside. The complex is big.

The main restaurant offers a great choice for breakfast, lunch and dinner and they have different themed nights. There are four restaurants and you are able to go to 3 in a week. Mexican and Seafood were the best. Italian was poor and Mediterrnean was the worst. There is a snack bar located on the beach. There was a good selection of drinks at bars.

There is a street outside which has about 10 shops, cybercafe, a disco, casino, burger place, karaoke bar and hard rock cafe. They open at 11:30pm till 2:30pm. The beach was ok, nice warm water, a variety of watersports including jet skis, bannana boat, scuba diving, pedalos. Non-motorised are in with the all inclusive.

The best thing about the hotel is the entertainment and animation team. There was activities from 10am such as aerobics, water aerobics, Spanish lessons, darts, french bowls, crazy ball games, crazy games. Thursday was football, mini golf, volleyball and tennis tournments. Friday they had a mini olympics. The team that won usualy won a t-shirt or certificate. They had a kids club as well which did different activities. At night there was a kids disco at half 8 and they had a game for the kids then they had an icebreaker game for the adults. Then there was a show or some sort usually dancing. The comedy show, playback show and magic show were good. The animation team work really hard but they are good fun and they love their job.

Beware of the sandflies their is loads of them and everyone in the hotel gets bitten a lot of people had about 70 bites all over their legs. I was lucky and got about 10.

It is also very hard to get a signal on your phone, you are able to get an Orange signal if you go to the beach even if your not on Orange. I would go to this hotel again but not just yet because I like to go to different places.

Wow, what an experience.

We have just returned after christmas.

Staff were really nice and friendly.

However, got given stomach upset for 10 days out of 14. The beer tasted like nothing I have ever tasted before, watered down and disgusting.

We visited this hotel 3 years earlier and on the strength of how much we enjoyed it there.

We booked at a different resort but same hotel in between comming back. Well I have never seen a hotel go downhill so quick.

The food, the accomodation and the presentation were all zero. They changed our rooms 3 times moved us to a diamond room no change. Christmas Eve we booked in the restaurant for 8.30. Everyone had to book and judging by the fact that we had to wait 20 mins for a plate to fill up with cold food everyone must have booked for the same time. Also notices in reception for you to get a bottle of red wine with your meal no chance.

We will never based upon our experience use the Bahia Group again

Just come back from this hotel and was a bit worried about all the "bad" reviews people have left!!!!!

We had a great flight (First Choice)and transfer to the hotel was well organized. The journey to the hotel was a eye opener as you see how the people of the Dominican really live.

On arrival to the hotel we were greated with a cocktail and our cases where taken to our rooms. The rooms were not as bad as many people had said they were clean and the air con was a god send. Maid sevice every day
this hotel is very big and has a great atmosphere throughout the day and night.

All the staff were really pleasent the entertainment team were great (fernando,(nice body) lol,luciano,gabriel maguel,)were the best.

The shows at night were very good (dancing every night)
after 11pm the "street is open till early hours we danced the night away. There is a disco,kareoki bar casino on the street also you will have a great time if you like to dance I found out I was so unfit lol.

The food was good. Good tip is to look to see whats on offer before you go to pick stuff as theres plenty to choose from.

We went on three excursions. Laguna jeep safari(best day of the holiday), horse riding (ranch)and Ocean world
overall we had a fantastic holiday and I just cant understand how people can complain about this resort
your holiday is what you make it. Some people want too much!!!!!!!

We didnt want to come home I could have easily stayed another week just to watch Fernando doing his bit by the poolside lol. He's only there another 3 weeks so if your going soon you'll know what I mean!!!

You will have a great time "have fun "

After reading some of the previous reports we weren't sure what to expect, however on arrival we were pleasantly surprised by the level of service.

The rooms were well laid out, and the maid service was brilliant, i.e. clean towels every day, beds changed often and mini bar stocked every day with water, beer and soft drinks, which is all you need really when its an all inclusive resort ... even had some English channels on the t.v.).

We had no problems with the food and with varying ages of children with us, always hard to please, they always found something they liked. There was also a burger cafe further along the beach open all day serving pizzas burgers hot-dogs etc if didn't fancy the restaurant. Can recommend the Mexican but the Italian was disappointing, they were the only two Al a Cartes we tried as the restaurant food had more choice. I think if anyone couldn't find something to their taste with the vast choice for breakfast lunch and dinner, they be better staying at home! The waiter service for drinks was brilliant, i.e. coffee cups and water glasses filled up as soon as empty.
No problems with drinks either, no queues and plenty of cocktails, spirits, beer and soft drinks available.

The entertainment was Ok, but got a bit "samey" after a week. The younger kids enjoyed it though.

We did a the Jeep Safari trip through Campo Tours which was brilliant, had a great day and well worth the 48 Dollars each, and cheaper than booking through Hotel.

We'd definitely go back!

This visit was our first visit to the Dominican Republic and i have to say that we will definitely be going back again in a few years time.

The hotel was extremely clean throughout including the communal areas and the room service was fantastic. The rooms are cleaned daily, towels changed daily and mini bar in the room is re-stocked daily.

The All inclusive facility is 24 hours and i have to agree that the beer didn't taste that good.

The food in the buffet restaurant was excellent. I don't see how anyone can stay at this hotel and say that they went hungry.

The hotel location was fine for us but if you like to go off site and explore then you will have to walk along way.
All staff were polite and very helpful.

The only down side for us was the entertainment. Up until 11pm the entertainment was good but after this time it was not so good. This was because the entertainment moved to the shopping square at the entrance to the resort where there were lots of stall traders trying to force people into buying goods. I know this is there way of making a living but needless to say we only went into this area once because of this.

I would certainly recommend this hotel to friends and family.

Oh and I almost forgot to mention the beach. This was also slightly disappointing. Very clean but certainly not a wghite sandy beach with claer blue waters. I tried to do some snorkelling but couldn't see as far as my feet.

Two quite well travelled couples had a 2 week holiday at this hotel, we all thoroughly enjoyed it, and found the staff very friendly and helpful.

It was clean, with somebody even sweeping out the beach bar every time we were there. A couple of problems with the room, but attended to immediately.

We enjoyed visiting the a la carte restaurants and the pueblo principe, (the street) it really felt like "going out" - because you have to accept that if you come here it will be basically hotel based, but this year that was just what we wanted.

If I have any complaint at all it would be the cramped conditions on the Thomson Flight - we paid for extra leg room on the way out - but felt thoroughly uncomfortable - this is a 9 hour flight, seat and leg room on long haul flights needs to be addressed.

We have just returned from 2 weeks holiday in the Bahia Principe San Juan. We feel this hotel is more a 3* than a 4*plus.

The hotel needs a complete overhaul especially the rooms, our bath had been painted over many times, and the door did not shut(this was reported and nothing was done).

The food was cold and was the same each night although every night was a theme night the food did not change. Whilst we were there about 80% of the people there including ourselves were really ill with sickness and diahorrea.

On the first night we were horrifed to find all the bars closed at 11pm, no one told us about that the bars in the street were part of the all inclusive, I felt that at least one bar on the complex should have stayed open because if you were sitting with friends talking you don't always want to move away.

The hotel staff were all very friendly and very helpful.

I found the entertainment very boring!!

I certainly would not visit or recommend this hotel to my friends.

Hotel and staff fantastic.

The staff were so friendly and couldn"t do enough for you.

Was the best holiday we have been on.

We have just returned from this hotel and although we had a good holiday we would not recommend any one to this hotel.

The hotel is clean, but the food was cold in the first week but in the second week management seemed to appear along with a lot of Spanish guests. The food improved and even lollies given out by the pool.

The entertainment is ok in the evening if you like dancers you will be fine as they seem to pop up every night. There is however no dance floor and the stage is used for this. This meant the children then swung on the curtains with the animation team looking on and not telling the children off. Strange we thought!

The seating is also a problem while watching the entertainment as there are not many tables. There are huge wicker chairs which are lined up as if you are in a cinema and it