84 Reviews
Traveller Rating
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Excellent24
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Very Good34
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Good14
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Average9
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Poor3
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
18 years 3 months ago
Just got back from this hotel and I loved it. Before I went I read the reviews and was a little worried I have been on a few all inclusive holidays and this was just as good as any I have been on.
Yes the rooms need work and yes the main pool got busy and murky by the end of the day its a very busy pool but the beach and the people were fab and they are always cleaning up.
Would go back and take my kids next time its a very big and busy place but there was all ways somewhere on the beach and smaller pools dotted all over the place. And HELLO it
Yes the rooms need work and yes the main pool got busy and murky by the end of the day its a very busy pool but the beach and the people were fab and they are always cleaning up.
Would go back and take my kids next time its a very big and busy place but there was all ways somewhere on the beach and smaller pools dotted all over the place. And HELLO it
Travel operator: firdt choice
Recommended
18 years 3 months ago
The staff were very good and if we had not been to the Domican before we would have found it very good. The hotel is classed as 4 stars but I felt it was more like a 3 star
One good thing that no one has mentioned is at 23.00 the entertainment is taken down the street away from the hotel to save on the noise, and all the bars are included in your all inclusive package.
The pool did get a bit dirty at the end of the day, but the next morning it as cleaned
The food was very good but I felt that more choice could have been provided in the snack bar on the beach because it got very boring and seemed to be very small for the number of people
The room as a reasonable size and cleaned every day but I found the air conditioning to be very noisy
The entertainment was good but I do feel that there was not a lot of room. Some of the tables had to be put on the walkway outside and these had candles on which attracted the bugs
I also feel that ice-cream should be made available to the children and all the other hotels I have been to had bottled water out of the fridge, but this hotel has water coolers, but the water is not cool and is very warm
However I would have no hesitation in recommending this hotel
One good thing that no one has mentioned is at 23.00 the entertainment is taken down the street away from the hotel to save on the noise, and all the bars are included in your all inclusive package.
The pool did get a bit dirty at the end of the day, but the next morning it as cleaned
The food was very good but I felt that more choice could have been provided in the snack bar on the beach because it got very boring and seemed to be very small for the number of people
The room as a reasonable size and cleaned every day but I found the air conditioning to be very noisy
The entertainment was good but I do feel that there was not a lot of room. Some of the tables had to be put on the walkway outside and these had candles on which attracted the bugs
I also feel that ice-cream should be made available to the children and all the other hotels I have been to had bottled water out of the fridge, but this hotel has water coolers, but the water is not cool and is very warm
However I would have no hesitation in recommending this hotel
Travel operator: First Choice
Recommended
18 years 4 months ago
This is an honest hotel doing the best they can, however unfortunatley they are not by any strech of the imagination a 4* complex.
The rooms are basic and delapedated and if it had been rated and costed at 2*+ that would have been acceptable.
The maid did the best she could but there was sticky stuff all down the doors, burns in the bedding and the most grey towels I have ever seen.
The hotel is 10 years old and showing its age. Many guests inc my own family experienced water coming into the room and broken tiles in the bathroom anything which could be broken was. Frighteningly the banister outside our 1st floor room could be moved from the landing.
The entertainment is repetitive but the guys do try hard. If you have booked this as a cheap last minute deal or if you go knowing it is equivelent to a European 2* then it will be fine but I would not recommend it if you are looking for any luxury what so ever.
If there was any availability at the local hotels I would not have hesitated to move. Several guests with other travel companies did move and there was a que when I went to complain about my room (this is the first time I have ever felt the need to do so).
Apologies that this is not a better review if you have already booked but I have tried to be honest, on meeting guests did move at the airport on the way home they advised that the other hotels were much better by comparison.
The rooms are basic and delapedated and if it had been rated and costed at 2*+ that would have been acceptable.
The maid did the best she could but there was sticky stuff all down the doors, burns in the bedding and the most grey towels I have ever seen.
The hotel is 10 years old and showing its age. Many guests inc my own family experienced water coming into the room and broken tiles in the bathroom anything which could be broken was. Frighteningly the banister outside our 1st floor room could be moved from the landing.
The entertainment is repetitive but the guys do try hard. If you have booked this as a cheap last minute deal or if you go knowing it is equivelent to a European 2* then it will be fine but I would not recommend it if you are looking for any luxury what so ever.
If there was any availability at the local hotels I would not have hesitated to move. Several guests with other travel companies did move and there was a que when I went to complain about my room (this is the first time I have ever felt the need to do so).
Apologies that this is not a better review if you have already booked but I have tried to be honest, on meeting guests did move at the airport on the way home they advised that the other hotels were much better by comparison.
Travel operator: First Choice
Recommended
18 years 4 months ago
It was a pleasure to stay in this very clean and expertly run hotel.The staff were very hard working and helpfull. The food was excellent .
Travel operator: 1st choice
Recommended
18 years 4 months ago
Hotel clean, gardens lovely loads of palm trees everywhere.
Food not so good but was always some thing to eat.
Location in my opinion too remote.
Staff mostly very friendly.
Entertainment about on par with any other all about same firstly an hour kids disco then either a show or audience paricipation.
I wouldnt visit this hotel again simply because as a first timer to the Dominican I expected so much more i.e. I was expecting fancy cocktails and got slush puppie in a plastic cup!
Not what I expected at all but was told by other holidayers who had been to other hotels in the Dominican that they were not all the same so if I go back will try a different hotel.
Food not so good but was always some thing to eat.
Location in my opinion too remote.
Staff mostly very friendly.
Entertainment about on par with any other all about same firstly an hour kids disco then either a show or audience paricipation.
I wouldnt visit this hotel again simply because as a first timer to the Dominican I expected so much more i.e. I was expecting fancy cocktails and got slush puppie in a plastic cup!
Not what I expected at all but was told by other holidayers who had been to other hotels in the Dominican that they were not all the same so if I go back will try a different hotel.
Travel operator: Mytravel
18 years 4 months ago
The Hotel was very clean, room good size comfy beds and mini bar always well stocked. The hotel grounds were immaculate and very well kept.
The staff were very friendly and always willing to help and the animation team were excellent, they never stopped working but didn't push you if you didn't want to join in. There was always something to eat, mostly very good but as with any all inclusive got a bit boring towards the end. The seafood and mediterean restaurants were our faves.
Whilst we were there my partner and I got married, it was a lovely ceramony in great suroundings, a perfect day.
Could not fault the holiday what so ever. Cannot understand the people who have given this hotel bad reviews. If you have booked to go here don't be put off as we had an excellent time. Our party ranged in age from 2 to 75 and everyone was well catered for and enjoyed themselves.
The people who moan about this place must be very picky!
The staff were very friendly and always willing to help and the animation team were excellent, they never stopped working but didn't push you if you didn't want to join in. There was always something to eat, mostly very good but as with any all inclusive got a bit boring towards the end. The seafood and mediterean restaurants were our faves.
Whilst we were there my partner and I got married, it was a lovely ceramony in great suroundings, a perfect day.
Could not fault the holiday what so ever. Cannot understand the people who have given this hotel bad reviews. If you have booked to go here don't be put off as we had an excellent time. Our party ranged in age from 2 to 75 and everyone was well catered for and enjoyed themselves.
The people who moan about this place must be very picky!
Travel operator: first choice
Recommended
18 years 4 months ago
Hotel and accommodation was fantastic - clean, well looked after and well thought out. Gardens are beautiful and the beach area is well looked after. Only negative I could comment on is that some holiday makers seem to expect to be picked up after all the time and don't put their rubbish in the plentiful bins provided (just as well not all the drinks are served in glasses and that they do come in plastic cups around the pools and beach!!).
The food was amazing - what a selection and we had no tummy upsets - even our two year old daughter tried most things without any problems. Bottled water plentiful and they use purified water for all food preparation and ice etc so no problems there.
The hotel is a bit remote, but there are plenty of excursions offered of all different types and transport available if you want to get out and about. We didn
The food was amazing - what a selection and we had no tummy upsets - even our two year old daughter tried most things without any problems. Bottled water plentiful and they use purified water for all food preparation and ice etc so no problems there.
The hotel is a bit remote, but there are plenty of excursions offered of all different types and transport available if you want to get out and about. We didn
Travel operator: Airtours / My Travel
Recommended
18 years 4 months ago
We stayed here for our honeymoon, and we thought it was lovely! There is a real mix of things to do.
The hotel is lovely, staff friendly and this is a very clean and tidy place! The rooms are dated, but we did not go on holiday to spend all our time in the room.
The food was good, a little repetive but we was pleasant surprised, as we are usually very picky about food!
Some of the negative comments are fair, however I think you have to be open-mined about going, people who live here are poor and work hard! Its safe, clean, and beautiful! Its fed our appetites to visit other island on long haul!
Have a good time and be thankful for what you get! Politeness does not cost!
The hotel is lovely, staff friendly and this is a very clean and tidy place! The rooms are dated, but we did not go on holiday to spend all our time in the room.
The food was good, a little repetive but we was pleasant surprised, as we are usually very picky about food!
Some of the negative comments are fair, however I think you have to be open-mined about going, people who live here are poor and work hard! Its safe, clean, and beautiful! Its fed our appetites to visit other island on long haul!
Have a good time and be thankful for what you get! Politeness does not cost!
Travel operator: First Choice
Recommended
18 years 5 months ago
This was one of the best hoildays we have been on and would go again ! The kids club a was great me and my husband felt like we on our second honey moon!
The food was great and fresh all the time we stayed in the silver ! We got upgraded when we got there! We were posher !
Have a good walk about when you get there cause we were still finding new bars into our second week! Things to do and the little markets near the water sports pay what you want my husband went down ther on our last day with 100 dollars and came back with bags full of pressies ! And rum ! Only take dollars ! Small bills you get back there money which you can't work out !
You have to play the towel game!
The food was great and fresh all the time we stayed in the silver ! We got upgraded when we got there! We were posher !
Have a good walk about when you get there cause we were still finding new bars into our second week! Things to do and the little markets near the water sports pay what you want my husband went down ther on our last day with 100 dollars and came back with bags full of pressies ! And rum ! Only take dollars ! Small bills you get back there money which you can't work out !
You have to play the towel game!
Travel operator: my travel
Recommended
18 years 7 months ago
Hotel location remote, although large complex and plenty to do.
Immaculately presented gardens, hotel rooms cleaned and linen changed daily to a very high standard, although we did experience a few probelms in the room which once reported were rectified. Domestic staff very efficient, tipping greatly appreciated and aided first class personal service.
Entertainment team worked extremely hard and did try to vary their programme, successfully in my opinion.
Hotel stretched along a fantastic clean beach which plenty of water sports going on.
Immaculately presented gardens, hotel rooms cleaned and linen changed daily to a very high standard, although we did experience a few probelms in the room which once reported were rectified. Domestic staff very efficient, tipping greatly appreciated and aided first class personal service.
Entertainment team worked extremely hard and did try to vary their programme, successfully in my opinion.
Hotel stretched along a fantastic clean beach which plenty of water sports going on.
Travel operator: First Choice
Recommended
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