I would never visit this hotel again and here is why.

It has everything you can possibly need.

Apart from the entertainment, there weren't many things of a night for children ages 10 and over, so the children just went up to there room and played cards and games while the adults stayed in the adult bar, because the loud mad music were the little children played and danced with the animation team.

The entertainment such as karaokie, men vs women, Mr and Mrs Norida and a few more, sounded ok but we didnt go and watch them. There was one night were they performed the songs off the musical Grease, it was really good.

Of a day we enjoyed sitting on the beach, the beach bar has a selection of food and drink such as hot dogs, doghnuts, and many more and the cherry, grapefruit and orange slushes were very nice as well.

There is lot's of entertainment in the day like bowls, water aerobics, yoga and volly ball.

The reception staff are rude and unhelpful including the manager. The maids are in your room everyday cleaning and making the beds. The waiters and waitresses are very kind and there is one waiter who stood out the most from all the rest not only because he was kind and helpful but because every time he waited on us, he always laughed with us and he was always kind and joking with the children named Andraious.

The swimming pools are really horrible they are too salty there even worse than the sea. The tiles around it are so slippy that nearly every day you see a child or an adult in a plastered cast. The baby pool isn't salty so we spent most of our time there.

The games room had two air hockey tables but one was out of order, There were Two pool tables but one was broken, There were two table tennis boards and two arcade games.

The internet cafe had two computers but one was out of order for the whole two weeks we where there.

Just arrived home from Norida, would never return!

Stayed in main hotel which was very clean but basic. However my sister was allocated a bungalow up a steep hill. First impression of the room nice only to find the air conditioning was broke, there was a very bad smell of drains, the bathroom was very dirty and they had bugs the size of mice! After complaining she was told she would have to wait 3 days before she could be moved, she was only there 1 week!. I spoke to the manager pointing out my sister was very upset and felt like going home to which he replied speak to your rep I`m sure he could arrange a flight! I was lost for words, the reception staff were also rude and unhelpful.

The food was nice but after two weeks a little boring.

The entertainment is fine if you have small children, if your children are over ten there is not a lot for them at all, one computer which was always in use, the games room had hardly anything in it at all.

During the day the pool area was very busy with a towel on every sun lounger by 5.30am. The beach area was nice and we spent most of our day here.

Over all Kos is a beautiful island and the hotel is in a good location.

I enjoyed our holiday but would never return to this hotel.

P.S. Take a torch as the electric supply has a tendency to cut out for hours, and the mozzies have lunch!

I just found this website now and have just read the complaints. Are you mad this is the best hotel I've ever been to!

Best entertainment, non stop fun right next to beach even chinese restaurant on the hotel. Just 10 min bus journey into the town and was totally clean.

Best to stay in hotel itself as we had lovely room with views of the pool, beach, sea and all little lights in night time of the other hotel.

Beautiful view, no complaints at all would love to go back here again. Hoping to asap.

Best holiday ever and Im a teenager.

We read all the reports before travelling and kept open minded.

When we arrived we were placed up "cardiac Hill",which was a hike and a half my youngest aged three was crying by the time we got to the top.

The apartment was spacious and clean, we dropped the luggage and went straight to the beach to check things out, first impressions were good at this point.

When we returned to our apartment to shower and change for the evening there was no water at all, we telephoned reception to find that we wouldn't have running water till 10pm that night, so we had to go to dinner and shower later.

When we did get running water it was brown and dirty, disgusting. Our open minds were soon disappearing fast!

We asked reception to move us to the hotel as we booked for the hotel over 1 year ago, after along fight for the room we eventually got it 4 hours later.

The room was on the second floor which was better for the children and me and my partner. Only to find that the air conditioning didn't work properly and was making very loud banging and clanging noises but we thought that we would just put up with it as it was only for 1 week.

The pools were ok if you could get a lounger, because by 7.30am all the loungers had gone. I was setting my alarm, Yes alarm for 7am so that we could get loungers by the main family pool. Also half of the loungers were broken or unstable. There was a broken glass found in the bottom of the pool by a holiday maker and the hotel didn't seem to bother when they were told about this. Later that day my son cut his foot on a small piece of this. The pool side is very slippy 3 children in the week I was there had fallen and bumped their head. They are non slip tiles and lethal.

The "Family pool" is three and a half metres deep for the children were the "Adult only" pool is very shallow, this I don't understand!!

The beach is very shingly and a bit sore to the feet and the sea is very shallow for the first few steps then it went up to my waist, no good for young children at all.

Watersports are very expensive and the pedloes are 30 euros deposit, not completely free!!

The food in my opinion was vile, repetitive nothing for the children at all my daughter who is three lived on crisps out of the shop. Apart from the Chinese which you have to book but we all found it gorgeous and would recommend that, but it is each to their own.

There was no melon and iced water around the pool or beach,and no biscuits or pastries between 5 and 6pm.

The bar staff were miserable, we even tipped them and they were still miserable, the only staff we found really nice were the cleaners and maids.

The entertainment was good for the kids, if only it didn't start at 9pm when little ones are really tired. Then came Bingo every night very boring and repetitive.

The entertainers worked really hard and were really nice and good with the kids, shame that they hadn't been paid for 3 months though!

The soft drinks were like drinking full sugar they were horrible the cocktails are something to be desired.

There is no way that this hotel was 5 star more like 2 star. We will never visit this hotel again. I wouldn't say that I wouldn't recommend it because this is my view and other people might have different views. It is just a shame that this has happened as we were so looking forward to this holiday.

We stayed at Norida beach, had read reports on this site, and was a little worried, but we really enjoyed our stay. The maids came every day, the mini-bar was re-stocked every other day which was brilliant.

We were situated up a steep hill, but the views were well worth the hike. The staff were all very friendly especially bar at water slides. The entertainment was hit and miss, but the kids really enjoyed it, my little girl wouldn't miss a kids club, they kept them well entertained.

Yes we would visit this hotel again and would recommend it to friends and family. The weather was fantastic as well.

We have just come back from this hotel and we would like everyone who is going to stop worrying.

It is a lovely well run hotel with beautiful food. It is right on it's own beach and you don't need to take any beach towels you can hire them for your stay.

We were up "cardiac hill" in the family rooms but the walk did us good and the rooms were larger up there.

We would go back to this hotel and we would also tell our friends to go there too.

All Inc, Drinks were very good and plentyful, top line products ie Grants, Bells etc if requested at no extra cost. Adults only Cocktail Bar with waiter service was very nice. New Adults only pool which was nice an quite for those who wish to miss the daily entertainment programme, no problems for sunbeds etc plentyful.

Cleanliness - Excellent throughout not a fault.

Food - Was of the very top order, not your total English fair, plenty of Local dishes, plenty of choice for kids. Much of the food was cooked in front of you, excellent. The Chinese Reasturant was excellent (booked the previous day).

Location - Set far enough away from the huslte and bustle but onlt 7euros by taxi or free with the Hotel ran bus service if you wanted the night life.

Staff - Very friendly from the front desk, the bar staff, dinning staff to the maids.

Entertainment - For those who use Al. Inc will know the entertainment, geared for kids, plenty of effort, there if you need it.

Revisit - Certainly

When we arrived, we were really disappointed, as had booked a family room, in the main hotel, but was put in a two bed bungalow up the VERY steep hill, a real no- no, with our daughters 3 and 10 yrs( didn't want to go up and down the hill endless times a day!) After a night in a 2 bedroom bunglow ( which was nice!) and lots and lots of talks with reception staff, they finally agreed to move us that day, not bad, and was given a huge room with a fantastic sea-view, we couldn't complain. Room was clean, and was great to have a cool beer in the fridge or fizzy!

Food pretty good, loads of choice etc, but like any two week holiday how ever good the food is it starts to become boring, it was nice though similar every night.

Main hotel pool was awful, 12ft deep, very very salty, a real danger zone, two kids had plaster casts on when we were there. My 10 year old loves the pool, but hated it there, so spent most of the time on the beach ( nice though shingle and gets very hot, not ideal for younger guests) and the water slide pool, great flooring and pools, a little slide and pool for the little ones, with great little pool bar serving beer, fizzy, popcorn and hotdogs. Only thing about the slide pool there are no sun beds, but we survived on out lilio'S!

Entertainment, ok!!!! What a job, they do work hard, and to keep everyone happy is impossible, seen better, seen worse!!!! Entertainment team pleasent enough!

I could go on for ever! We did have a fab holiday, though would never return to this hotel, as not as child friendly as I had hoped for!

We always go A/I every year and this was one of the best,there was always something for everyone even my picky husband.

We stayed in the family bungalows up cardiac hill and didnt mind it was nice not having to share a room with our 12year old like usual.

The staff were lovely and the animation team were great they kept us busy all day especially max he did a brilliant job, if you dont like to join in there is plenty other more quiet places to go.

All water sports on the beach are also included in your A/I. Have already booked to go back in june 2006,cant wait!

All that you need to know really is that this hotel is great!

The staff are as friendly as you could imagine and they treat you as you are a friend that they have known for ages, they are not rude at all. It is very hard to find a greek that is rude or doesnt respect your wishes.

The food in the Mitsis hotels is brilliant, they cook it in front of you and it is always kept warm and there is a lot of choice and variations in the restaurant. The waiters/waitresses are qiuck on thier feet to help you if you need.

The rooms in the hotel are cleaned every day and the cleaners work very hard to clean it as quick as possible, if you need to go in your room whilst they are in there then you only need to ask and they also respect you.

The swimming pool is lovely with entertainment going on whilst the beach is also a relaxing place to be. there is alot of watersports which I would recomend and you can also get a pedalo and canoe for free, you dont even need to wait as there are a lot there!