Having stayed in this hotel many times before we went there expecting a great holiday like we have always had...wrong! Anita has left so the entertainment factor has gone.

The food was awful, same everyday chicken fish or pork.

The staff were great considering the hours they now have to work always friendly. The new manager is a waste of space
the hotel is now only for the Spanish and Germans and Brits are not particularly welcome and certainly not catered for.

In conclusion if you are British avoid this hotel and look elsewhere Sirenis in there wisdom have turned an excellent hotel into a miserable boring hotel that is not worth visiting.

Having read the other reviews on this hotel i was very shocked. Me and my family have had a very enjoyable time and would definately visit it again.
We have stayed in many glamorous hotels around the world and i would definately recomend it for families with young kids

Hotel very clean and modern. Rooms were spacious and very comfortable. Lounges were modern and very clean.

We always stay in an all incl holiday and thought this was of a very good standard.

The food was very nice and unlike other hotels the food was not swimming in fat and grease

Location was good on a nice beach and there was lots to do for the kids.

The bar staff were a bit misserable but still they were helpfull

Entertainment was good for young kids but a bit boring for adults.

The drinks at the bar were very good. Didnt just serve local drinks. If you wanting some of the more glamorous drinks it only cost about 1.10 euro wich was good. But some of the bar staff would give it to you on the free. Who cares if at times you get a plastic glass. Plastic does'nt stop you from enjoying a drink.

We are looking at the prices for next year. Would recommend this hotel for families.

Looking forward to my holiday having been with the sirenis group before this holiday was far below the standard we expected. When there we were booked out of our rooms 3days early the lockes failed more then once having to go down stairs and get them re- activated.

Food was repetative chicked pork fish or fish pork chicken,but then perhaps thats what spainish and german people like.

As for entertainment there was none through out the day unless you made it yourself, and in the evenings there was nothing untill 10pm then only for an hour nearly all in a foreign language, but we did have a parrot show that under stood english ha ha.

Most evenings we went out even though we were all inclusive,other wise we would have come home nuts.
Well I did speak to the director who said as there were only 20% English in the hotel it was catering for the greater majority and there was nothing he could do exept give me details of other hotels that would cater for english people, putting it in a nut shell English not welcome.

Please read this before booking as once there there's no going back and we wont be going back. Have a good holiday, thirteen unhappy holiday makers.

Well what can I say?
What a waste of money.

No entertainment at all, the fella who runs the entertainment only interested in young girls.

Food was not good, same everyday. I spoke to manager who told me the hotel is not international (spanish).

I arrived at this hotel at 3am, when I asked if there was any drinks or food I was told NO.
A few days later I came in at 01.30 to find the restaurant open. When I asked if I could go in I was told no, this was for the spanish guests that had just arrived. When I asked how come they get fed on arrival and I did not I was told it's because they are spanish so as people have stated DO NOT GO THERE THEY DON'T WANT ENGLISH

Don't go to this hotel, even the staff are unhappy at the moment. I have visited this hotel for 5 years now and have always had an excellent holiday (our friends have stayed for the last 10 years) and would never go back.

What has changed - well almost everything. The positive side was the Bar Staff, the Receptionist and the Dining Room staff - all did an excellent job and nothing was too much trouble. The downsides - the entertainment (if that is what you can call it!!) was non existant (what adult wants to watch a parrot show or a puppet show all evening.

The entertainment person was only interested in young girls and was rude to guests (my daughter and one of my friends in particular, and was often heard swearing.

The pool bar was shut at 4.30 (sometimes earlier) even though the pool remained open until 19.00hr so it kids wanted a drink they had to go into the main bar area, which considering they did not allow people with wet feet in, was dangerous as kids never paid attention to this.

Even though the pool bar sometimes shut earlier you could not get served until 4.30 in the main bar (even though they did advertised tea and biscuits from 4pm-5pm.

If you wanted to sit in the bar area and enjoy(!!!) a tea or coffee - it was served in a plastic cup (yes a plastic cup) and it was very hot so I am sure someone will end up scalding themselves. The food in the main restaurant was very repetetive (great if you like fish!!!) and was not up to much - some nights we had to fill up on chips (again) and salad (and they did not always serve lettuce with the salad).

The cleaning staff where very thorough in the way they cleaned the room - but don't leave anything like nescafe cappachino (which I brought from home) in your room - the cleaner threw it away. When I complained I received an apology from the receptionist (but it wasn't her fault) and they did not replace it as they said they don't sell it on the island.

The best thing about this hotel (apart from staying with friends) is leaving it behind. We will never go back

I have holidayed at this hotel since 1998 since it has been upgraded and given its 3 star rating this hotel as gone down bank. I have never seen such a demoralised number of staff in my life, although the bar restaurant and reception staff were good.

There were a few things not as per holiday listings.

Entertainment very poor all the male rep wanted to do was to entertain under aged girls and if anyone asked for something he was very rude and offensive.

Being a VIP at this hotel I have informed the reception staff and they passed my comments on to the NEW boss who said that he wasn't interested as someone else would take our place but the weeks I spent their there was 52 persons who WILL NOT BE GOING BACK TO THIS HOTEL

The hotel was very clean but that is all it has going for it.

Food disgusting.

Entertainment rubbish.

Some Bar Staff very miserable and rude. Food hall staff OK, Reception staff very helpful.

Pool OK floats not allowed in pool.

Would not be visiting this hotel again.

We booked this hotel as friends that we were travelling with had been before and couldn't praise it enough.

When we arrived reception staff were very helpful and very surprised at how lovely the hotel was. Our rooms were excellent, very spacious and had great view of the pool area.

The hotel was quite quiet especially for that time of year but getting sunbeds was not problem. The majority of the people were foreign and the hotel clearly catered for them. Some of these foreigners were extremely rude and unfriendly.

The food was very boring and not much for the kids to enjoy, most hotels that we have been before always had a kids bar were they could get things that they liked to eat, got so bad the kids were living on toasties from the pool bar/inside bar.

As for the entertainment or the lack of what a disappointment. We ended up going out every evening and making our own entertainment. Bar staff could have been more friendly although the girl was extremely nice and helpful.

We spoke to many people who had visited this hotel before and had came back because they had a great time only to be disappointed this time. Such a shame as I said before the hotel was absolutely gorgeous very clean maids were very thorough.

So come on Serenis get your act together and arrange some proper entertainment and more variety of foods and maybe you might get past guests back again!

We have visited this Hotel for the 10th and last time.

Having experienced 9 wonderful holidays there this Hotel can now only be described as dreadful and we will not visit again.

The food was dire, it cost us a fortune to eat out every night having paid for all inclusive.

The entertainment that did exist periodically was atrocious. The only saving grace was Javis & Alicia and Co.on the bar. We visited for my daughters 18th birthday. She chose here as she has spent her last 10 birthdays there and we were heartbroken.

We have complained as VIPs to the head office who tell me they can fill the Hotel without the English!

Over 50'regulars' where there when we were and none will return.

I would not recommend anyone visit this Hotel.

After some mixed reviews I was a bit apprehensive about the holiday but it was a lot better than expected. The hotel is an old hotel but has been refurbished I think in the last few years. The bedrooms are excellent with individual a/c, clean and good towels everyday, sheets changed every other day, maid service everyday, could not fault in anyway.

All staff were helpful but especially the bar staff who provided a very quick service.

The food was very good and plenty of choice but came a bit repetitive after 2 weeks but I usually find that in most hotels after 2 weeks! The dining room was spotless and could not fault.

Entertainment was very up and down but the 2 staff tried their best with what resources they had. Some of the acts were very good on a night. The Mr Coral Playa night I found very funny but not everyone likes that kind of entertainment.

Around the pool was kept very clean and you could not reserve sunbeds until after 9.00 am but I found you could get a sunbed at any time of the day.

The hotel was only about 2/3 full so maybe I found it better due to this and things could have been different if the hotel was full. I have no hesitation in recommending this hotel and found it excellent value for money for a 3* hotel.