93 Reviews
Traveller Rating
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Excellent28
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Very Good36
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Good15
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Average11
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Poor2
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
15 years 5 months ago
Basic Accomodation with everything you need, no TV ( Great ) although they have a large screen at the bar area. Linen required more changing not enough !
Travel operator: Thompson
Recommended
15 years 5 months ago
we had a great time. the staff were nice and polite and the entertainment was ok. we absolutley loved the location, it was just so tranquil.
the hotel itself was very clean and tidy.
the only moan we have is that people put towels on the sunbeds and then come and go as they please all day. i just removed the towels and got on with it, but it was very annoying.
We cant wait to go again as it was great.
we went as a couple, but next time will defo take the kids.
the hotel itself was very clean and tidy.
the only moan we have is that people put towels on the sunbeds and then come and go as they please all day. i just removed the towels and got on with it, but it was very annoying.
We cant wait to go again as it was great.
we went as a couple, but next time will defo take the kids.
Travel operator: first choice
Recommended
15 years 6 months ago
Beware anyone who is thinking of going to stay at this place, the staff are unhelpful and the lighting in apartments is dim, I found out why, the untensils are dirty and the bath full of grime. The entertainment if thats what you can call it was dire, and you are sat outside, however cool of an evening it is. The pool is nice, but very cold, about the only good thing about the place, and if you eat in the foods not up to much. A terrible place, I had to go to the Blanc Palace next door to use the internet to move, having to pay extra money, but boy was it worth it, just to get away from there.
Travel operator: First Choice
15 years 6 months ago
Stayed in May. The apartments are a nice size and ours was on the ground floor and very clean indeed.
It was a bit basic, but when we go on holiday the last thing we want to do is spend large amounts of precious holiday time in our apartment cooking elaborate meals, we might as well stay home in that case.
I can also honestly say that all the hotel staff were very friendly and helpful with us, so I find that rather at odds with the other families stay there being terrible?
My only complaint with the hotel staff is that when we ate in one night the service was very slow (we waited nearly an hour for our food).
We booked with First Choice and the Reps were helpful and friendly to us too. The Kids Club Reps were brilliant, our wee ones had a great time there all week, they loved the rep Nina(ballerina), who seemed (to me) to go well out of her way to make sure they had a great holiday.
Would we go back again?? Absolutely.
It was a bit basic, but when we go on holiday the last thing we want to do is spend large amounts of precious holiday time in our apartment cooking elaborate meals, we might as well stay home in that case.
I can also honestly say that all the hotel staff were very friendly and helpful with us, so I find that rather at odds with the other families stay there being terrible?
My only complaint with the hotel staff is that when we ate in one night the service was very slow (we waited nearly an hour for our food).
We booked with First Choice and the Reps were helpful and friendly to us too. The Kids Club Reps were brilliant, our wee ones had a great time there all week, they loved the rep Nina(ballerina), who seemed (to me) to go well out of her way to make sure they had a great holiday.
Would we go back again?? Absolutely.
Travel operator: First Choice
Recommended
15 years 6 months ago
We stayed at the sa caleta apartments at the beginning of may, at the start of the season. Our room was not ready due to the fact that we needed a room because the baby had been ill on the coach. The rep NINA was fantastic on the coach as it was her 1st transfer to the resort. she was very helpful and helped looked afer us while the baby was ill. Thw accommodation was on the 1st floor which was not too bad, it was quite small but suited our needs.
The reps were very good considering it was heir first season and their 1st couple of weeks, they were quite experienced and as helpful as can be.
The staff were quite friendly but sometimes attitude at the bar.
The evening entertainment was not that good, but alberto was very good with the kids.
we would visit again as the complex is very quiet just to relax the pool was not that busy but just enough people there it was quite a relaxed situation.T
The reps were very good considering it was heir first season and their 1st couple of weeks, they were quite experienced and as helpful as can be.
The staff were quite friendly but sometimes attitude at the bar.
The evening entertainment was not that good, but alberto was very good with the kids.
we would visit again as the complex is very quiet just to relax the pool was not that busy but just enough people there it was quite a relaxed situation.T
Travel operator: first choice
Recommended
16 years 2 months ago
Had a great time. Travelling with 3 children aged 3 years,4 years and 6 months. Perfect for this age group, right on the beach which was not too big which meant they had freedom to wonder around safely without getting lost. Hotel pools good with 3 pools for kids to choose from. The kids club was great too. Play park a bit dissappointing but a couple of play parks within walking distance with swings and chutes. Another beach within an easy walk for a 3 year old maybe 10 minutes at a 3 year olds speed. Also a couple of nice restaurants within an easy walk.
There is a massive supermarket a 15 minute walk away which makes self catering easy.
Entertainment was low key which meant you could sit on balcony while kids where sleeping without being blasted with entertainment.
There is a massive supermarket a 15 minute walk away which makes self catering easy.
Entertainment was low key which meant you could sit on balcony while kids where sleeping without being blasted with entertainment.
Travel operator: First Choice
Recommended
16 years 2 months ago
Very bad holiday went with wife and child of 15. In the travel agents we were advised to book this hotel as there was a free child up to 16.
First the under occupancy add ons are just a joke, we were told free child & food made up for it
the food
Half board- breakfast choice of ham, fried eggs, beans and sausage - you get choice of two from the four.
If you want your eggs scrambled or another choice from menu you have to pay for it and lose the half board breakfast
Dinner menu
very large choice, if you pay 15 choices
half board menu only 4 choices
kids meals
coco pops small plate & toast& muffin
kids dinner
choice of one however if you pay you have the choice of 6
but lose the half board status
half board eat outside unless raining
Asked for up grade 170 pounds
Went to rep. he lisened closley smiled then done nothing
The food kitchen is ant ridden, all cupboards for storing knifes forks &food utentils crawling with ants.
The chef smokes in view of guests & hotel rooms are ant ridden went to rep and reception asked to get room sprayed smiled again nothing done.
kids entertaintment
up to 5 fantastic
5-10 good
over 10 very poor nothing to do
if adult then no entertainment at all
worst hotel i have ever been in no help from first choice
First the under occupancy add ons are just a joke, we were told free child & food made up for it
the food
Half board- breakfast choice of ham, fried eggs, beans and sausage - you get choice of two from the four.
If you want your eggs scrambled or another choice from menu you have to pay for it and lose the half board breakfast
Dinner menu
very large choice, if you pay 15 choices
half board menu only 4 choices
kids meals
coco pops small plate & toast& muffin
kids dinner
choice of one however if you pay you have the choice of 6
but lose the half board status
half board eat outside unless raining
Asked for up grade 170 pounds
Went to rep. he lisened closley smiled then done nothing
The food kitchen is ant ridden, all cupboards for storing knifes forks &food utentils crawling with ants.
The chef smokes in view of guests & hotel rooms are ant ridden went to rep and reception asked to get room sprayed smiled again nothing done.
kids entertaintment
up to 5 fantastic
5-10 good
over 10 very poor nothing to do
if adult then no entertainment at all
worst hotel i have ever been in no help from first choice
Travel operator: first choice
16 years 2 months ago
on our 1st day there we unpacked our clothes and returned to the apartment a few hours later to find ants crawling in them in the wardrobe. We reported this again on 2 other occasions and was told we could not be moved by the reception even though our little girl was very upset. we basically lived out of our suitcases for the next 2 weeks due to the ants. the kitchen was extremely small and difficult to cook in. our apartment was flooded on one of the days when reported to reception we were told join the queue and they had no idea how long it would take. we ended up moping up the water ourselves.the towels and bedlinen were changed every 3 days but whilst we were there myself and my little girl had numerous bites on our bodies.i spent the last 4 to 5 days with flu symptoms and covered in angry bites.i have since returned home to be told the bites were bed bug bites.
We ate in the hotels restaurant the service was very slow, when the food arrived it was cold and had to be re-heated. lots of the surrounding tables which were empty outside had lots of ants all over them. we will definately not be returning to this hotel!!!!!
We ate in the hotels restaurant the service was very slow, when the food arrived it was cold and had to be re-heated. lots of the surrounding tables which were empty outside had lots of ants all over them. we will definately not be returning to this hotel!!!!!
Travel operator: first choice
16 years 2 months ago
sStayed in sa caleta playa apartments for 2 weeks the apartments were ok. kitchen is very small only a gas ring and a very small microwave not big enough to put a plate inside. the apartments are 3 storey high and yes we were on the top one witch has loads of steps, no good if you cant do steps and no good if you have small children. The entertainment at night was very loud went on till past midnight no good if you want your sleep you will not get it.
There are no shops close by and the supermarket on site is dear and they close down for the season on the 10th october.
You have to get a bus if you need any shops and if you smoke the only place that sells cigs in citadella witch is a bus ride.
The hotel food is not so good the hotel staff are very nice. You hardly get to see the reps, would i go there again sure i would not. full of mossies so be warned they love to bite you and jelly fish in the sea.
Beware when coming home that your flight is not delayed ours was for 4 hours and so was a few more.
There are no shops close by and the supermarket on site is dear and they close down for the season on the 10th october.
You have to get a bus if you need any shops and if you smoke the only place that sells cigs in citadella witch is a bus ride.
The hotel food is not so good the hotel staff are very nice. You hardly get to see the reps, would i go there again sure i would not. full of mossies so be warned they love to bite you and jelly fish in the sea.
Beware when coming home that your flight is not delayed ours was for 4 hours and so was a few more.
Travel operator: first choice
16 years 3 months ago
Just got back yesterday and feel robbed for what i spent to go for a week(thank god i didnt go for 2).
the bar and resturant service is a joke an expensive joke at that, to get a coffee first thing in the morning when no one is around can take 15mins the evening service is worse we waited an hour to be just given a menu one nite, if it wasnt for my wife i would have lost my sense of humor and gone mad!my advice is if you have already booked(if you havnt dont) to in the day buy food and drink from the shop and in the evening eat in the ocean resturant at the top of the road very nice and spotless also cheaper by far!
The staff some of which when you order sangria say "ce" and an age later will come back with a shandy
seem to have no personality at all with exeption of Alberto the entertainer who is great
the kids reps are also good but the main reps (first choice) are only after your money and will lie to you about how fantastic some of the trips are to get your money. do your trips of your own back by taxi or the good bus service and save yourself a small fortune, also the rep trips will drop you of for 5 hours to see something that only takes 2 to see and is not funny when you have kids and there is nothing else to do at the location.
pool area is clean and nice exept you have to get up in the middle of the nite to get a sunbed and you end up packed round the pool like sardines.
The maid service is poor the one day they came to change the sheets at 9am the kids were still asleep and this caused much moaning and what i expect was swearing in spanish by the maid. and you only seem to get one toilet roll for a week!
the bar and resturant service is a joke an expensive joke at that, to get a coffee first thing in the morning when no one is around can take 15mins the evening service is worse we waited an hour to be just given a menu one nite, if it wasnt for my wife i would have lost my sense of humor and gone mad!my advice is if you have already booked(if you havnt dont) to in the day buy food and drink from the shop and in the evening eat in the ocean resturant at the top of the road very nice and spotless also cheaper by far!
The staff some of which when you order sangria say "ce" and an age later will come back with a shandy
seem to have no personality at all with exeption of Alberto the entertainer who is great
the kids reps are also good but the main reps (first choice) are only after your money and will lie to you about how fantastic some of the trips are to get your money. do your trips of your own back by taxi or the good bus service and save yourself a small fortune, also the rep trips will drop you of for 5 hours to see something that only takes 2 to see and is not funny when you have kids and there is nothing else to do at the location.
pool area is clean and nice exept you have to get up in the middle of the nite to get a sunbed and you end up packed round the pool like sardines.
The maid service is poor the one day they came to change the sheets at 9am the kids were still asleep and this caused much moaning and what i expect was swearing in spanish by the maid. and you only seem to get one toilet roll for a week!
Travel operator: first choice
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