93 Reviews
Traveller Rating
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Excellent28
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Very Good36
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Good15
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Average11
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Poor2
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
The room was always cleaned well, and the cleaners were really sweet ! and if they couldn't get in the would leave the towels and sheets outside our room.
The resteraunt/bar was lovely the food was nice, although we ate out most of the time.
The staff were soo nice and kind especially emillio and kiari aka ( rosie ).
The entertainment was really good, everyone enjoyed it.Also the entertainers alberto and iris were soo good and they were also really nice.
We especially enjoyed miss.menorca as one of the men we were with ( chris ) won it , it was so funny.
The pools were lovely and we had a lot of fun on the water slide !!!
The only problem we had was that there isn't enough sunbeds to accomadate for all the people.
Travel operator: eclipse
The apartment was not clean upon arrival, there were defects with the apartment doors not shutting properly, air con did not work properly saucepans rusting away. Faults were reported on leaving 2 weeks later nothing had changed.
Lots of bags of rubbish left lying around the complex every day.
We tried to book breakfasts fortunately this was refused as the lord nelson sestuarant has not improved. guests were refused there place in the restuarant on several occassions
We had to get the holiday rep involved to get our sheets changed.
There is a problem with the locals coming into the complex using the pool hotel staff were not interested and it was left to guests to eject them on a daily basis.
There was typical hotel entertainment every night and you either like it or you dont
first choice who are the only user of the hotel need to sort the place out as the hotel management do not have any interest
Travel operator: first choice
The big plus point about the hotel for me was the fact that the rooms were air conditioned which meant that sleeping wasn't a problem as it had been on previous occasions!
The appartment was pretty standard otherwise with a twin bedroom and sofa plus pull out bed in the living room area.The small kitchen area had, among other things, kettle, toaster and fridge which was enough given that we ate out every night.
Surprised to see no TV in the rooms but didn't really miss it and would swap air conditioning for TV any day!
The hotel entertainment was mixed. There was an excellent flamenco dancing group one night but also the inevitable tedious balloon games and Hawaian contests.
We didn't eat at the hotel as we never saw any menus displayed though the bar area was fairly efficiently and courteously managed.
The pool area was lovely .... BUT adversely affected firstly by aggressive reserving of sunbeds by the larger family groups and secondly by local children coming to use the pools later on in the day (I note a correspondent had referred to this problem back in 2004!)
The staff were generally helpful and friendly, although apart from requesting a couple of extra pillows which were quickly supplied we didn't really need their help.
Travel operator: First choice
Travel operator: first choice
Hotel was cleaned regularly and pools were cleaned daily. As I say only ate at the Hotel once,not a great experience for us but it did always seem to be full of diners !!
Our son was too old for the kids club but Alberto was great with some daytime activities and great fun in the evening for adult entertainment.
Sunbeds did get reserved by 9am with towels which the rep told people not to do,but by day 4 we found ourselves doing the same as it was the only way to sit by the pool.
Overall we liked our stay.
Travel operator: First Choice
This place is definately a family holiday, if you have kids then you will all love it, me and my husband did enjoy it but sometimes felt that we were outsiders as we didnt have any children!!
The apartments were very basic but clean, the kitchen was the size of a shoe box but we didn't eat in anyway, only downside lugging suitcases up 4 flights of stairs at the beginning and end of hols as we were on top floor!
The food was OK, the first day we were there I opted for a toasted ham and cheese sandwich which was disgusting the ham was like luncheon meat and the cheese was a processed cheese slice that wasnt melted and the bread wasnt really toasted so this put me off a bit but did have a pizza a few days later and this was delicious. We tended to only eat lunch there and went out in the evening found a really good steak house in Santandria just around the coast which was absolutely lovely!
The location is very quiet only a handfull of restaurants and bars but living in London all year round this came as a pleasant change. The resort is very picturesque especially as you walk around to Santandria with its little coves sandy beaches clear waters and boats dotted along the water, if you eat at the Bahia Restaurant above the sandy beach at Santandria you can sit overlooking the cove watching the sun go down a truly beautiful sight and the seabass is good here too. It would have been nice if there had been a few more things to do in the way of excursions as I was quite happy to sit around the pool reading a book but my husband would have became quite bored if it hadnt been for the day time activities at the hotel.
The first choice reps were also brilliant very friendly and outgoing nothing was too much trouble they looked like they were really enjoying themselves.
The hotel staff were lovely, very friendly and helpful especially Alberto and Emilio, I read the reviews before we went and was amazed by the amount of people that commented about Alberto and it is all true the man is amazing. He controls all the day time activities such as rifle shooting, archery even a big connect four competion and then he arranges all the evening entertainment form the kids disco to bingo even dressing up as spiderman so that all the kids could chase him around the complex. And as if he didnt have enough talents he also teaches you how to dance the merengae and the cha cha, on our last night he was on the stage teaching some of the older kids how to break/street dance boy can that man move. I would like to go back when we've got a young family of our own as it would be the perfect place.
Travel operator: First Choice
all the staff were helpful and friendly and the service was quick too.
The pool area was very clean and comfortable and the entertainment offered was great to watch for adults and kids.
Actual rooms were clean and comfortable. Felt like a very safe resort to take children to.
Thanks again! Danielle, Sally and Shea
Travel operator: First Choice
The food at the restaurant was great, well presented and a great waiter Emilo.
We found all the staff very friendly.
The kids club was great again lots of daily activities for the kids if they wanted to go to the club. Evening entertainment every night. Mini disco for the kids.
The apartments were very basic but clean. My only downfall about the holiday was the location of the apartments, Sa Caleta is very quiet, only couple of bars if you wanted to go out somewhere else at night. I would recommend hiring a car.
Travel operator: first choice
The entertainment staff are great, the food is not good and the prices are a joke far too much.
The only downside of things that spoilt it the most is that 1 member of staff the young girl was very rude. shes not helpfull at all. And she made everyone feel that they had to keep buying drinks she was nothing apart from a pest.
Holiday overall 5/10.
Travel operator: thomson
Staff in restaurant and reception very friendly and spoke very good English. Another mention again for Alberto and Emilio imparticular, who both both go out out of their way to make sure you are entertained and made welcome.
A big thank you to Carol who was shop assistant in the on sight shop. She made every effort to speak in English and was so funny and friendly to the children.
Travel operator: fist choice
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