I stayed in this hotel in April 08 with my husband and 2 children, I was worried at first because of all the bad reviews but we found the hotel to be of a good standard, parts of the hotel are being refurbished but it didn't interfere with the guests at all and there wasn't any noise disruption.

The hotel was clean and the pool was lovely, our room was basic but clean and the maids were in every morning to clean the room and make the beds.

The staff were also very friendly. The only bad things I have to say is the food was disgusting with poor choice, (i would recommend staying self catering} and there was no mini market or shop to buy drinks crips ect in the hotel but there is a super market close by.

The entertainment was poor and catered only for the older generation but I later found out that this is because out of season the hotel is more popular with the elderly but in the peak season it is very popular with young British holiday makers, I therefore wouldn't recommend this hotel for young couples looking for lively entertainment during out of season months.

Overall we had a pleasant stay at hotel voronova and once the refurbishments are complete this hotel will be very nice.

I read some of the reviews on here before I went but by then I had already booked, I never usually read them but when I did I thought it cant be that bad.

We booked All Inclusive to find when we got there they call it All Inclusive Light which means bar only open for free drinks at certain times and the restaurant when open you can have free drink but when you have finished and left the restaurant and you wanted another drink you had to buy it as the bar was closed for free drinks when restaurant was open and if you wanted a snack in between meals you had to pay for it.

I and other holiday makers have never heard of All Inclusive Light before and I go on holiday alot.

The food was disgusting for boxing day we had a choice of squid rings, chicken, raviolli and mash we ended up with a plate of salad or most of the time we spent the money we took to eat elsewhere because the food was that bad.

The cleaners came in and did our room every day which was probably the best thing about this holiday as the first day we arrived the water was bright yellow and we had no hot water but that did get fixed and then some holiday makers had no water at all as they was filling the pool, the staff never smiled at all and there was no entertainment for kids all they had was entertainment for the pensioners.

I'm sorry if I have moaned alot but this was the worst holiday I have been on for food and entertainment and all inclusive and would definitely not go back.

Before reading this review please note i have never left a review like this for a hotel in 10 years and over 30 family holidays. This place makes Faulty Towers look organized, definitely a case of the lunatics running the asylum. This hotel will kill or seriously hurt someone before long if it doesn't get its act together.

Firstly the good points.
The rooms were cleaned daily.

Now the bad points.

The Rooms.
After being allocated an occupied room we had brown cold water for two days, no water at other times, electric sockets hanging from walls, patio doors so heavy as the plastic frame buckled as you opened and closed them, no thermostat on the heating, cracked marble sink unit, plastic towel hooks broken, yellow stained bath, mould behind the sink, exposed key card socket, room door handle falling off, room number held on by tape that kept falling off, leaky bathroom pipes, leaky air-conditioning & plaster falling off around the doors.

The Hotel building.
fire hoses out of test date, fire extinguishers out of test date, broken glass fire hose covers, many exposed electric sockets, exposed electrical junctions, missing buttons in the lifts, holes in ceilings, back door falling off, cracked glass sliding doors, perimeter fence falling down leaving rusty spikes in the ground, tiles missing in outdoor pool, outdoor pool never cleared of dirt, pool area uneven and collapsing in places, rusted grid covers, cracked plastic hole covers, missing tiles in indoor pool, indoor pool heating turned off, indoor pool ceiling falling down, carpet full of builders rubble, outdoor football pitch used as dumping ground and dangerous, children's outdoor swings missing and full of broken concrete, fire alarms hanging off walls & falling vents from ceiling in dining room.

The Key cards.
key card don't work as we had 11 of them just to open our door. key cards for the bar stop working after a few rounds, key card sometimes work in the restraunt meaning you have to queue behind a long line at reception to have them re programmed then re-queue for food or a drink. Standing joke with all the gusts and staff, most people had a dozen at a time.

All inclusive.
Don't be fooled its not, bar shut more than its open, cant get a brew with dinner or lunch unless you want to pay and then your not allowed to take it into the dinning room, you have to drink it in the bar while your lunch goes cold. My favorite is rabbit including the bones & skull with blood pink chicken washed down with a nasty bottle of cheap wine. No snacks.

The Food.
Burnt on the outside and raw on the inside, poor choice, not replenished fast enough, same food every other day. Eat out, then at least you wont get ill.

The Staff.
Apart from a couple the rest are miserable sods, curse in Spanish at you when they think you cant hear. Bar staff are the worst, they curse at you to your face.

The Entertainment.
None for children and a singer in the smoking room for the adults in the evening finishing at 11.30.

Hotel facilities.
Indoor, outdoor pool & sauna and nothing else.

Comments.
This is a 2* hotel at best that claims to be 4* according to the hotel owners web site. If you don't mind staying in a dump then this is the hotel for you. There is no one to complain to as the management only attend when enough people complain to avoid a riot otherwise they are invisible.

All inclusive not you could only have free drinks at allocated times and you had to que for at least half an hour.

Rooms were clean but not what we expected no fridge just rust marks where it was suppose to be the television only had Spanish channels and the piped music that was suppose to be in rooms was not working just bare wires hanging out of wall.

The entertainment was outdated people on a organ in a smoked full room with kids left to run riot with folerblades.

The food was appauling same rubbish everyday cold dry undercooked would not feed it to the homeless.

this holday was supposed to be a break for myself and my wife for xmas!! my sister in law decided to book also with her daughter because it was a xmas gift for her being 21 we all thought it was a great idea !!
didnt think that after we arrived!
we were welcomed by guests who reckoned fawlty towers was a better place to stay
food was awfull mc donalds had a roaring trade with our euros
rooms were clean but entertainment wasnt great we were so bored we all had early nights ! all inclusive at this hotel means light all inclusive and any drinks had to be payed for in the afternoon come on now guys all inclusive means all inclusive thats what we pay the travel agents all our hard earned cash for !!
we had some sun but lack of seats and sun loungers made us sit in the smoke room.
not recommended to any body familys / couples even single people.
very dissapointing after working all year for a break at the end.
there was a meeting called with the management which only resulted in free drinks all that afternoon until late cos it was new years eve but we were leaving then so we didnt benefit at all !!

Hotel was clean and the maids did an excellent job. That is the only positive comment I can make about this hotel.

Myself & my husband booked this holiday in November as I had just undergone an operation for breast cancer and the Doctors advised us it would do us good. Ha!

As we are both diabetic we always have all inclusive so that we have access to food & drink all day, Not at the Voranova.

They have AI "light" Never heard of it, Not what we paid for. AI drinks available for 7.5 hours instead of the usual 14. No snacks, No gala dinner for New Year, that was a first.

We go away every New Year and no matter what board you are on, half board, full board or AI we have always had a gala meal. They wanted us to pay

We cant give you a full review as we did not see beyond the reception area. We arrived at the voronova at 4am in the morning with two young children, we were told they had a leak from a burst pipe which had affected a whole column in which we were due to stay. We were moved to another hotel and advised to call the next day to find out when we could return! three days later we were told that we were not going to return as they had overbooked our room and the burst pipe never seemed to exist!!. when we booked we asked for a low floor room as one of our children is disabled although they could not guarantee our request we were placed in a hotel in the heart of magaluf on a fifth floor room at a top of a hill.After reading reviews on other sites we were concerned and so we were right to be !!!. Never book this hotel!!!!

the room was clean enough But it was self catering there was no kettle or toaster.You had to pay for them.There was no remote for tv.Dont no about food never ate there.Location was fine only 5 mins into palma.Reaception staff not very helpful.Entertainmant was crap.

We wish that we had enjoyed the advantage of reading reports by previous visitors to this hotel. The circumstances in which we were thrown out of this hotel by security after our room had been burgled have is clearly a regular occurrence. As with other reviewers , we were blamed by security for the damage the burglars caused yet we reported the burglary to security!! They then extracted money from our party by a threat, which others have referred to, of calling the police and confiscating our passports. They clearly make a habit of double and treble booking. No reputable hotel would operate in the manner they do, and no travel agent concerned for its clients would book this hotel. Coop Travel are most dismissive of the facts we have revealed to them. They should read your reviews. We are suing them for a most distressing and expensive experience.We will post the result

We booked this holiday as a last minute thing through alpharooms.com It is a really nice hotel on the outskirts of Palma Nova and really good for families with young children. (Mine are 6,3 & 2)

The hotel staff are really helpful and the maids are more than willing to do your rooms more than the stated 3 times a week, I just bunged them 10euros when we left and they were so apreciative.

The entertainment leaves a little to be desired, although the children thought it was great, especially the dancers. There didn't appear to be any entertainment during the day but the kids were perfectly happy in the large section of childrens pool. Be warned - inflatables are not allowed in the main adult pool.

The rooms are a comfortable size with twin beds and a pull out double sofa bed. The only possible downside is that there are a few groups of loud youths with music blaring all hours - I can sleep through anything but if you don't want the mix of families and youth groups don't go.

Overall an enjoyable holiday within walking distance of Palma Nova - Good facilites for the disabled.