36 Reviews
Traveller Rating
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Excellent24
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Very Good4
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Good2
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Average6
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Poor0
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
Travel operator: Alpha Rooms
Travel operator: None
The staff were great, spent many an evening chatting to Andrew behind the bar and I thought all the staff were friendly and would go out of their way to help.
Really enjoyed Santa Ponsa too, first time we had been there but really enjoyed it and have no hesitation in going back.
We would definately recommend Santa Ponsa and the Holiday Park Apartments and we just can't wait to get back!
Travel operator: ON-HOLIDAY GROUP
Travel operator: None
Travel operator: None
My husband John and I, along with our two children Rebecca and Anthony stayed at the Holiday Park Apartments. We had a brilliant time. With children its always difficult to find somewhere clean and comfortable where we can just relax and we found everything we needed on this holiday.
The staff were very friendly and helpful, really made a fuss of the children and if the kids are happy we are happy. We spent lots of our time at the hotel bar. It was right by the pool so the children could have a swim while we put our feet up and enjoy a cool drink, something to eat and the sunshine.
Also in the evenings we went to the bar due to the fact that the food was good and there was a good atmosphere with music and different entertainment.
Some days we would go to the beach, which again was lovely and only a few minutes away from the hotel. All of us agreed that Santa Ponca is a lovely resort with shops and bars, restaurants and all the people are so friendly we couldn
Travel operator: None
Travel operator: lowcostbeds
Travel operator: onholiday group
The hotel rooms were dirty. Mould on the ceilings, broken tiles, and moths in the shower. It was disgusting.
But the worst part was the staff. I have never met such a rude and igronant bunch of people in my life. Particly the jordi bloke on reception he was simply vile.
On the 5th day of the holiday me and my freind had all our money stolen from the apartment. It was someone eho had access to a key.
As there were no signs of forced entry. We reported it immediatly to reception who failed to do anyfink and said it was our fault for not having a safety deposit box (which were kept in recption so someone stil would have broken into the room).
They told us not to call the poilice and when we did ourselves they said none of them spoke spanish so could not help with the translation ( we had heard them speak many times in fluent spanish on the phone). Later that day we asked to move rooms as we were 17 and feeling scared particly as our room was so high up.
They refused to move us even tho there were many rooms spare. They also would not let us speak to the manager. That night we had to put a sofa against the door just to feel safe. We also gave a description of a man that was seen hanging around the aprtment but they failed to do anythink with this and wouldnt look on the cctv to see if we could identify him. We had no money for food or drink and they wouldnt help us out.
They didnt even offer us any food from the huge bbq they were cooking . But we soon relised that all of the staff were in it 2gther we even caught the pool boy fiddling with the locks on the aprtment opposit!
The same incident also happened to another 3 young girls and they were treated in the same manor as we were. Since then we have heard of more burglaries in the apartments of young people. So they were targeting youngsters (they even situated all the young people and small parties really high up away from everythink else).
I would straongly recommend young people not to visit these apartments you are at rish from having your money ( and underwear) stolen.
I would never ever go back to these apartments.
Travel operator: thompson
The pool area is OK but not enough sunbeds when apts are full. You are not allowed to eat or drink any of your own food and drink round the pool area not even water if you are young and just want a bed and a hot shower is will be ok for you but i dont reccomend for familes.
The management didnt seem very helpful to the poor people that got burgled while I was there and also kicked one family out when they requested a stamped complaint form, they had to roam the streets until their flight at midnight.
We had one of the OK rooms I think from reading reviews on here and had no need to speak to management so our holiday was not too bad!
Travel operator: independant
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