67 Reviews
Traveller Rating
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Excellent33
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Very Good22
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Good4
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Average1
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Poor1
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
We arrived at our accomadation knowing that even though it was allocation on arrival we should have been recieving a 3T accomadation. We got off the coach and our first thought were that it looks good as we entered the lobby. The reception staff were good quickly sorting out our keys and we set off to our room. On arrival at the room what can i say but if that was Thomson's idea of 3T then how basic would a 2T or 1T be! Yes the room was very clean but also very basic with wood chip walls. I also noted this was a Superfamily hotel which was i admit great for the kids there but due to the lack of carpet in a 3T accomadation somebody could sneeze down the other end of the corridor and you would hear it in your room! The first two night we got little sleep due to a baby in the room below crying.
The food at breakfast was excellent and i really couldn't knock it but at dinner everything all seven nights was luke warm and a very poor standard.
I gave the hotel a four for entertainment as i'm sure its great for kids but for those without kids it was poor and the Thomson rep's very patronising in the welcome meeting were there were about three baby's, no kids but about 80 adults. We were spoken to like kids.
In all i would recommend this hotel to anyone with small kids who likes to laze by the pool but do nothing else. Otherwise avoid.
Travel operator: Thimson
I traveled with my aunt and 2 younger cousins, the hotel was brilliant. The hotel and thompson staff were so kind and helpful (Nicky, Lindsey and Tom) so if you are planning to take children of any ages take them here they all love children and you will feel quite comftable leaving them in the care of the reps.
The entertainment by the pool is also brilliant Sarah, Liam (and Kerri when she isnt working at the grid) work hard throughout the day including as many people as posible.
The food was good but the choices became repeted over the 2 weeks. I also was confused in which food was vegertarian friendly? apart from that it was good and the staff were excellent in the restaurant.
The entertainment. I loved the reps shows in which they worked extemely hard in and is a must see if you are going to this hotel! Their broadway show was great but the SUPERFAMILY rocks 'rock on' show was the highlight of the entertainment for me, all the reps took part in the brilliant show the music and dancing was fab but my favourite part was sarahs singing. After seeing the 2 week set it was a big range of shows i enjoyed many of them but not everyone has the same tastes but their was definatly something for every just about.
I loved the hotel and the people so i will definatly be going back.
Travel operator: thompsons
The hotel location is excellent. Our daughter (3years old) is a child with Downs syndrome and has a tendancy to escape but as the hotel is in a safe and clean environment, it certainly put our minds at rest. The hotel staff are excellent, very friendly. It was a nice surprise that they even recognised us when we went into the restaurant for dinner on our first night. Toni the waitress is a darling and loves children. The hotel is very clean everywhere. The maid who cleaned the rooms was very thorough.
The food was very good and plenty of it. My husband even managed to find vegetarian food amoungst the many choices. It was nice for the children to have their own buffet, however the choice was very limited for them, but at least they could choose from the main buffet too and vice verser for the adults.
The evening entertainment was good. The Thompson entertainment reps were great and really good fun. The downside to the entertainment was that the outside shows that came in were the same as last year, so we had seen them all before. However on most nights we used to join in the mini disco for the children which started at 8.30pm, watch the prize presentations (just incase we were one of the lucky ones who won), then go for a nice walk along the promonade or sit on a table outside and play cards.
The daytime activities were great. Liam, Sarah & Kerrie (when she was not working with the teenagers in the grid) were excellent. They really made everyone feel welcome and tried to get everyone involved. The whirlpool in the mornings after a nice relaxing quiz was great. I was so amazed how they seemed to remember peoples names.
Childrens reps. What can I say they were excellent beyond belief. I was a bit apprehensive in how they would cope with a child with special needs but I spoke to Paul (head of childrens reps)at the welcome meeting and he put my mind at rest straight away and whenever my daughter went to tots Paul allocated one of the reps to solely look after her. Emma especially was the greatest and my daughter loved her to bits. We found that the drop-in centre was a great idea (new for this year) as children that did not want to go into the childrens clubs had a less formal option of playing in the drop in centre.
On the whole we had a fantastic holiday and everyone whether it be hotel staff or Thompson staff worked very hard and were very efficient and friendly. We would recommend this hotel most definitely especially for families, though my mother and father joined us our second week, then had a week there on their own and they recommend it to older couples too.
We will most definitely be returning again.
We love it!!!
Travel operator: Portland Direct
The beach is great too with plenty of soft sand and the water warm and clear.
Staff - very friendly and can't do enough for you
highly recommended
Travel operator: Thomsons
Travel operator: Thomson
Travel operator: thomson
Travel operator: Thomsons
The rooms were basic with very little storage space, we had very few hangers and a few drawers in which to fit clothes for 4 people. As the suitcases did not fit under the beds and we needed our buggy daily the room did feel a bit crowded and cluttered. The lifts could be a bit of a problem as they only hold 4 to 5 people at a time and with the large amounts of people with buggys there was usually a long wait for one. we used the stairs most of the time.
The food was plentiful but did get a little monotonous after 2 weeks. There were some odd combinations and the kids buffet rarely changed from chips fish/chicken shapes and beans. Overall though I felt that the food catered for most tastes. The dining room staff were fantastic, they always made a fuss of the children and were polite and friendly to everyone.
The bar staff were very busy in the evening and generally were great with only one exception which was a shame. Reception staff again were fantastic as were the reps although only seemed to deal with Tom.
The location of the hotel is first class it is a very short stroll to the beach, at the far end of the resort so there is no traffic noise especially at the back of the hotel.
The entertainment again was good, with the kids disco and the reps and the entertainers all working extremely hard to ensure that the kids had a great time. There was something for everyone from singing, dancing, rollerskating clowns!!, however the magicians act involved putting razor blades in his mouth which I felt was inappropriate for a family show.
I will be returning to the Victoria playa next year.
Travel operator: Thomson
However, the place is spotless. Staff are very hardworking, although one barman caused a considerable amount of upset for us - refusing to serve us at the bar and even singling out my 13 year old son and shouting abuse at him, leaving him very frightened. The manager apologised for this upset and was very accommodating.
Entertainment was quite good during the daytime but the evening was mostly for tiny tots. There were a few good 'shows' but they only lasted around 45 minutes and then the reps would be at it 'get the adults up' - which could become quite annoying after listening to it all day.
We met some really decent people who were great company and we did enjoy the holiday. It did become a little tetious towards the final days though.
Sadly, there were many people at the hotel who had visited it for 10 years running. I feel sorry for anyone who hasn't the incentive to find other places to enjoy their summer holidays. The hotel was nice but the world is such a big place and there are thousands of other hotels as good, if not better, than this one.
Travel operator: Lunn Poly
The entertainment was awful didn't think it was possible for a band to completely destroy the songs of the Blues Brothers we couldn't beleive what we were hearing. The rep shows were better than the other shows. The only shows we enjoyed were The Four Tops and Riverdance. There was to much singing and dancing acts it would have made a change to have a comedian.
The food was hit and miss to much of the same thing and to many chips.
We wouldn't visit the hotel again not because we didn't enjoy it but we like to go somewhere different everytime we go on holiday.
Travel operator: thomson
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