83 Reviews
Traveller Rating
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Excellent24
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Very Good36
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Good15
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Average8
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Poor0
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
The Maid Came In Every other day and provided us with clean sheets and cleaned the whole apartment.Also They Were Friendly.
The Hotel Food . Well we didnt eat there ,but from out past years it has been ok. The pool Bar Food is Very Nice For Something To Snack On. And There Was One Moody Waiteress But There Was One Really nice and Friendly Waiter called Wan and he made you feel welcome throughout our 2 weeks.
Also The Reps Were Helpfull And Would Recomend Places to Vist . So we did . we decided to go to lanzorote for a day. It was Fantastic. !
The Entertainment Was Very Good. Also Throughout The Day There Was Plenty Of Activites Going On untill 4:30 i think . so when most of people our leaving the pool side.
On The First Week we stayed we didnt have to reserve any sunbeds but in the secend week the hotel became very busy so i started to go down at 9 every morning in the secend we to reserve them.
So Next Year We Are Going To Go There again, Because we like it there and everypne is so friendly.
Travel operator: Thomas Cook
Our room was fine but there is no grill or oven if you wish to cook a proper meal, a bit puzzled to why on site super market sold frozen pizza and chips no where to cook them.
Maid service was good, if I needed clean sheets I asked and changed them myself, hubby don't like being all tucked in so it suited us. We had clean sheets 5 times in 2 weeks. The towels are a bit tatty but clean, again changed loads.
Entertainment team were great, put on some good shows, Aladdin, and yellow brick road are not to be missed, great for kids with an adult twist.
Planes didn't bother us if you use a plane to get there yourself can't really complain about others doing the same, 3yr old thought it was great.
Hotel is close to main precinct but it is further than 300m from beach but a pleasant walk.
Didn't have much contact with staff maid was great, reception fine apart from older woman not pleasant, pool bar waiter bit strange and stroppy, but didn't bother us.
Oasis park was fab but cheaper to hire car for 3 days and take yourself rather than go on excursion. We used Tropical cars with no problems and cheaper than Avis and Hertz.
We would stay there again because it was a good base and had a good atmosphere for families, if you don't have kids I would consider some where else it is a family orientated hotel.
Travel operator: Thomas cook
The location of the apartments are ideal, they are close to the numerous bars, shops and restaurants, and a short stroll away from the beach. Also very near the airport, which wasn't a problem for us as the kids enjoyed watching the planes come in to land.
Although the rooms were clean, and were cleaned almost every day we were there, on our first day, the toilet wouldn't flush and the mixer tap on shower was broke. However these problems were rectified almost immediately after we reported them so can't complain about that.
Towels were changed 3 times and sheets once during our 1 wk stay.
Also found the rooms to be on the small side for 4 people, with only a 2 ring hob, 3 chairs at the dining table, 1 wardrobe and 10 hangers to go around! Make sure you pack some hangers.
Staff were ok, but found 2 of the bar staff to be grumpy and a little rude.
Entertainment during day was killer pool, card bingo, quizes, football etc. At night, kids disco, bingo, then entertainment staff would put on a show. All in all, good fun. Am still singing "Hold your Head" haha!
Ate a couple of snacks here and thought it was alright, cooked to order and hot. Wouldn't recommend the barbeque or paella though.
Pools were clean but very cold, even the so called heated pool. Sunbeds however were in a bad state, most of them are broke underneath so you can't sit upright. Didn't have a problem getting a sunbed, even at lunchtime as there were plenty of them.
The "Fuerte Night" is a great night out with food and drink included. Show starts at 9.30pm with an amazing double act, then it's the reps turn to entertain and finally a group of motown singers. Not to be missed.
Can also recommend the following for eating out. Paprika, which mainly serves snacks. Caffe Nero makes a fantastic pizza and great pancakes. Lins Cafe serves lovely fresh hot food. Well worth a visit.
Also buy your cigs here and not on the plane as they were only 19 euros (
Travel operator: Thomas Cook
The good points we thought were the cleanliness (rooms were cleaned every day apart from Tues & Friday)
All the floors were clean and mopped regularly. NO cockroaches in the rooms. There is a bar in the hotel can't remember the name of it but it was near the arcade, this was the only entertainment in the whole resort we could find (probably because it was Winter season) and then there is the entertainment room with the stage. The entertainment room was large and nightly entertainment was provided by the Thomas Cook team who we thought were fantastic.
The bad points we thought were... the bathroom was getting ready for a refurb, the shower curtain kept falling down and the shower was useless, the towels were horrible luckilly we brought our own. The entertainment room was very smokey at night and it was difficult to open a door to get some ventilation in as some people complained of the cold so if you don't like sitting in a room full of smokey air then avoid. There was no no-smoking areas anywhere!!
Lastly the arcade for the kids was a right rip-off, lost some money trying to pay pool gave up in the end!!
Travel operator: Thomas Cook
Location was great easy for everything staff at pool bar were very rude after reading other reviews I won't take it personally we stood waiting to be served for 15 Min's or more while the short Spanish guy messed about.
Chris & Neil in the Tavern bar were cracking blokes & we had loads of fun in there sung so much our voices went!
The Thomas Cook entertainment staff were fantastic I have not laughed so much for ages those guys work so hard such long hours Linda, Ollie, Jenna and Richie Thanks.
The reps were always around to answer everything they were always interested in your day my daughter attended the Kidz club and loved it I felt safe leaving her the girls are so kind and good with them.
I would stay again but would not put up with staff rudeness.
Although the Entertainment made it and sadly this group leaves in March Ollie was such an unlikely person to do the entertainment but all ages adored him he's such a nice genuine lad.
Travel operator: Thomas Cook
Travel operator: thomas cook
At Broncemar beach the hotel food was fantasic, with many different variaties of food suitable for everyone.
Normally in hotels we find that the food is normally the same nearly every night. But at Broncemar beach the food was very varied and nicely decorated.
All of the buffet staff were extremly friendly, kind and helpful (Juan we love you!!) At Christmas all of the buffet staff made a huge effort by making everyone feel welcome.
The hotel's entertainment was enjoyable, children wanted to go every night to play bingo and to listen to music. one night they even bought reptiles for children to hold! bar staff were also very friendly and made us feel very welcome.
The location of Broncemar beach was very suitable for us, with supermarkets and bars situated in the complex.
Altough we prefer the beaches at Correjo and Jandia we where able to get to these beaches by hiring cars.
The hotel was very clean. Maids came mostly everyday and were always smiley.
Travel operator: Thomas Cook
The hotel was exceptionally clean, there was always some-one sweeping up, and emptying the bins, the floors were all regulary washed and we never saw any litter strewn around any of the hotel.
Our room was excellent aswell, and the reception staff would rectify any problems within an hour, which we found fantastic.
We ate out every evening and found the food to be excellent value for money, and the childrens meals were nearly as large as the adults portions.
The location of the hotel was brilliant, not to far from the beach or the local town centre, and if you hired a car it was easy to get to other areas on the island.
We found the staff very friendly and they always made us feel very welcome.
The entertainment was with Thomas Cook and what entertainment that was, we have never laughed so much, or participated in so many activities. They were always cheerful and happy to talk to you.
I would definitely visit again, in fact we are going back again next year.
Travel operator: Holiday Nights
Travel operator: Tomas Cook
When we arrived we were given a ground floor apartment - room number I can't remember, but was away from the pool area, so was thinking it would be a lot quiter, which clearly wasn't the case at least two/three nights we were woken up around 1ish by people being really noisy and one night we were woken to a woman screaming "Help" and was left wondering what an earth was going on! We then tried to call recepetion and couldn't get through for about half an hour and was later informed she had been rushed to hospital. Nothing more was said when we asked the rep, she didn't really want to say too muc to us. I later found out from a few others that she had woken up to find someone in her bedroom helping themselves to her belongings! Me and my mum were really worried and luckily this happened on our last night at the hotel and would definately never go back.
Travel operator: Great Late Deals
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