83 Reviews
Traveller Rating
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Excellent24
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Very Good36
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Good15
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Average8
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Poor0
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
The entertainment was great, very nice team who tried to sweep up everyone, which worked !! Our 2year old daughter is still talking about "the dancing girls", she became a real fan !
The hotel-staff was friendly and so were the other guests.
Travel operator: Vaya
We also stayed here last year and the standards have nosedived. The rooms are pretty well equipped with a kettle, microwave etc, and the standard of furniture is good. However, the level of cleanliness is appalling.
The rooms were cleaned about twice a week, linen once, towels changed about twice a week. But we had to ring the reception several times for towels which were taken but not replaced, sheets for the children which were not replaced. Floors were left unswept.
The outside patio area was not swept or mopped for the whole two weeks, and by the end of the holiday it was filthy, and there is no equipment for you to do it yourself.
The small outdoor bins outside each room were constantly overflowing and left so, which may account for the amount of cockroaches. In fairness, we only had 1 but a family we spoke to had been overrun with them. But it was round the pool which was the most disgusting. Lots of tiles were broken and cracked which accuimulated dirt, and you could very easily trip up.
Pools of water were left to go stagnant. The tiles themselves were filthy, and the tiles around the pool were only cleaned at the most twice a week. With the number of people this hotel accommodates, this should be done every night.
If you were not at the pool for 8.00 latest, forget a sunbed - they were all reserved with towels. This was very annoying as on a couple of occasions we saw people appearing at 2.00pm to sit on the sunbeds they had reserved - when families were sitting at the pool bar because there were no sunbeds left.
On one day we saw a very heated argument between a family and a couple, where the family had taken off the towels and used the sunbeds. Families with teenage daughters - beware.
The creepy guy at the pool bar will chat your teenage daughters up blatantly, give her free drinks etc. We were sat only a table away when we could hear him asking her her name, how old she was, and then procedded to bring over a free Smirnoff Ice for her. He knew that we were her parents, but didn't care. What a letch!!! Please keep your teenage daughters in your sights!
Overall, this has the potential to be a very good base to stay, it has a fantastic location just a minute's walk from the centre, the entertainment provided by the Thomas Cook team was fantastic, but it is the cleanliness that let it down severely. We would not return to this hotel.
Travel operator: Booked independently
Rooms were clean with housekeeping visiting every other day with clean towels if required. Only found one cockroach in the room but it wasn't alive but did hear others mention that they had some.
The pool was good but very slippery and everyone seemed to "reserve" their beds before 8.30 even though it says not to do so, so you will need to be quick. The only worry is there is no life guard.
The pool bar served snacks which were okay but can't comment on the buffet as we did not use this. The location of the hotel was okay but if you are in rooms 101 to 130ish you may be kept awake by the karaoke bar "The Keg" but after a few nights you do become used to the noise.
Hotel staff were quite friendly except for one lady in the supermarket who decided to stack the shelves and leave customers waiting for ages, on one occasion I walked out.
Entertainment was provided by Thomas Cook who offered a good variety with quizzes, pool and water polo during the day and kids entertainment, bingo and various themed shows at night. Overall the entertainment was good and the reps welcomed everyone who wished to take part.
Just a word on the evening bar. Prices were okay but if you were served by the waiter service there seemed to be an extra charge so my advice would be to fetch the drinks yourself.
We would visit the hotel again but want to try other resorts first.
Travel operator: Thomas Cook
we were in room 108 (which was behind the keg bar that didn
Travel operator: thomas cook (booked with 1stchoice)
Travel operator: Independent
Staff on the whole were friendly.
Hotel entertainment was to a good standard, best of all was the food in the buffet bar, it was excellent with plenty of choice for breakfast or evening meals.
Travel operator: thomas cook
We never ate at the hotel but we heatd no complaints from fellow tourists. As we were self catering we found the resturants surronding the hotel great.
The hotel staff were great especially the waiters in the bar. we found one of the shop workers arragant (blonde one) but the one with the brown hair was fantastic and very friendly.
The entertaiment was great for everyone. Adam was hilarious. And we did tick excellent!
I would definatley visit this hotel again anytime we really enjoyed it!!!!
Travel operator: thomas cook
The apartment was a good size with a kettle,toaster, microwave, fridge,which I had to defrost before using it - couldn't get the ice cube tray in otherwise. The towels were below standard and there was dust and cobwebs under the furniture. The veneer on some of the furniture was coming off and there were damp patches in the bedroom. The cleaners obviously only did the bare necessities - our linen was changed the day before we left!
The pool area needed a good clean too. The sunbeds were grubby and a lot of them were broken. If more attention is not paid to the maintenance of this hotel I do not think it will warrant a grading of three stars.
We did not eat at the hotel but heard that when the food was served it was only warm.
The location of the hotel is good. It is near the centre and within easy walking distance of the beach.
We did not have much contact with the staff apart from a cleaner who asked if we wanted her to change the bed and mop the floor - yes please!
Travel operator: Independent
We new where this complex was as we've visited the island for the past 15 years. The location is good slap bang in the centre of Caleta, yes there is a road next to it but that didn't bother us neither did the planes comming into land. The broncemar is directly under the flight path for the airport which is only 15-20 minutes drive away.
First impressions were quite impressive a large reception area clean spacious and bright. The receptionist on duty was very nice and appreciated you trying the spanish, although a couple of days later we met another receptionist who was so impolite it was beyond belief.
We stayed in the alemana section and our room was damp and a little on the grotty side im glad we weren't cooking anything in there, bearing that in mind they had just had one of wettest winters in years and it was early year.
The pool area was ok although we did'nt swim it was'nt quite warm enough, we found the pool area quite cean and plenty of beds but this was February.
The bar staff were a good laugh although we did'nt join in the entertainment the bar staff kept us amused.
The entertainment was laid on by Thomas Cook although it was ok after the first week it could have been a bit repetative.
Would I stay here again yes it served its purpose as an ideal base.
Travel operator: on the beach
It is an excellent hotel and was recommended by our local travel agents who have stayed there theirselves.
It is in an excellent position close to the airport taxi transfer is only 8 euros or bus every half hour is 1 euro.
The rooms are very large and well equiped with all you need maids come in every other day but if you need anything they are very helpfull we had extra towels with no fuss.
There are three good pools and entertainment day and evening the only critisism been the entertainments bar it is set out rather strange been long and narrow with the stage in the middle so not very good views at the sides, but the entertainments team work very hard to have everyone join in.
There is also a pub bar on site with large screen telly and karaoke. Even with this we did not hear any noise in the rooms we had.
The buffet restaurant looked good although we did not try this. We would definately visit this hotel again.
Travel operator: Thomas Cook
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