41 Reviews
Traveller Rating
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Excellent4
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Very Good11
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Good8
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Average9
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Poor6
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
17 years 7 months ago
Well, dont take any notice of the negative reviews, if your staying at these apartments, its because your on a budget, so your not going to find gold plated beds!!
The staff were really friendly, the lift didn't break one, and not one cockroach, we stayed in room 701, no problems at all!!
I have just booked to go again in April on this year (2008) and I cannot wait.
The location isnt ideal if you have problems with walking, but the reception staff will book you a taxi, which is about 2.80euro, although it doesnt take too long to walk down to the main centre.
The Europa centre is about 5 minute walk away, plenty of nice shops and restauarnts,.
We went to a a place called JONAHS, for breakfast (opposite netto) every day and they were amazing!!
so don't believe all the negative, your holiday is what you make of it.
The staff were really friendly, the lift didn't break one, and not one cockroach, we stayed in room 701, no problems at all!!
I have just booked to go again in April on this year (2008) and I cannot wait.
The location isnt ideal if you have problems with walking, but the reception staff will book you a taxi, which is about 2.80euro, although it doesnt take too long to walk down to the main centre.
The Europa centre is about 5 minute walk away, plenty of nice shops and restauarnts,.
We went to a a place called JONAHS, for breakfast (opposite netto) every day and they were amazing!!
so don't believe all the negative, your holiday is what you make of it.
Travel operator: 1st choice
Recommended
17 years 8 months ago
Please please please. Do yourself a favour and do not visit this hotel at all no matter how cheap you get your holiday for.
We named this cockroach city as they were everywhere. The satff could not care the manageress was surly the reception staff did not want to know.
The accommadation was in poor repair and very unsecure.
We had read some of the bad reports but also noted some of the good reports and thougt the good outnumbered the bad so we decided to give it a try.
What a mistake. Never ever again.
We named this cockroach city as they were everywhere. The satff could not care the manageress was surly the reception staff did not want to know.
The accommadation was in poor repair and very unsecure.
We had read some of the bad reports but also noted some of the good reports and thougt the good outnumbered the bad so we decided to give it a try.
What a mistake. Never ever again.
Travel operator: Hays
17 years 9 months ago
Arrived late Saturday evening found two cockroaches in living room which we killed. Awoke Sunday morning to find several cockroaches around the kitchen area. Even in the fridge.
Complained but were asked if we would give housekeeping a chance to sort the problem, we agreed. When no sign of housekeeping by lunchtime we decided to buy our own spray, when we returned housekeeping had been in and left a can of spray. We used both cans as directed but this had the result of bringing out even more cockroaches. We decided we had tried our best and that the hotel should move us to another room as our next door neighbours were not having any problems.
We were told that they would shift us first thing Monday morning, however, when Monday morning arrived we were told that they were not going to shift us. The Manager came to our apartment after we had rung our rep. She agreed we had a problem as there were cockroaches around when she was there. She told us that they would fumigate the apartment but we would have to stay in the apartment while this was done and the problem would last for several more days as it was apparent that there was a nest somewhere near.
We spent the whole of that day trying to find somewhere else to stay.
We were advised by our rep to go back to the Blue Star and get a complaint form from Blue Star. However, when we asked for a form we were told that as we had moved out we were no longer guests and could not have a claim form.
We met up with the people from the neighbouring apartment who told us the room had been sealed and that they had cleaners, plasterers and decorators in our room and that they worked on it for 4 days.
If only they had done that before we went there.
Be very careful if you decide you want to go there.
Complained but were asked if we would give housekeeping a chance to sort the problem, we agreed. When no sign of housekeeping by lunchtime we decided to buy our own spray, when we returned housekeeping had been in and left a can of spray. We used both cans as directed but this had the result of bringing out even more cockroaches. We decided we had tried our best and that the hotel should move us to another room as our next door neighbours were not having any problems.
We were told that they would shift us first thing Monday morning, however, when Monday morning arrived we were told that they were not going to shift us. The Manager came to our apartment after we had rung our rep. She agreed we had a problem as there were cockroaches around when she was there. She told us that they would fumigate the apartment but we would have to stay in the apartment while this was done and the problem would last for several more days as it was apparent that there was a nest somewhere near.
We spent the whole of that day trying to find somewhere else to stay.
We were advised by our rep to go back to the Blue Star and get a complaint form from Blue Star. However, when we asked for a form we were told that as we had moved out we were no longer guests and could not have a claim form.
We met up with the people from the neighbouring apartment who told us the room had been sealed and that they had cleaners, plasterers and decorators in our room and that they worked on it for 4 days.
If only they had done that before we went there.
Be very careful if you decide you want to go there.
Travel operator: Hays
17 years 10 months ago
We hadn't heard of these apartments before and as there had been a few bad reports posted on this site, we weren't sure what to expect.
When we arrived, however, we got booked in quickly and the apartment was clean and adequately equipped. The best feature was the balcony, ours had great views looking out to sea, was totally private and was a real sun trap ( not everybodys was as private )
The pool was a decent size, the sun terrace was a nice feature and there was plenty of sun beds.
The lift ran at the side of our apartment and was used constantly all day without breaking down.
The staff were helpful and we would definately stay here again.
The only advice I would give is that the best apartments in terms of location and views are on the higher floors i.e. floors 6 and above.
P.S. We didn't see one cockroache!
When we arrived, however, we got booked in quickly and the apartment was clean and adequately equipped. The best feature was the balcony, ours had great views looking out to sea, was totally private and was a real sun trap ( not everybodys was as private )
The pool was a decent size, the sun terrace was a nice feature and there was plenty of sun beds.
The lift ran at the side of our apartment and was used constantly all day without breaking down.
The staff were helpful and we would definately stay here again.
The only advice I would give is that the best apartments in terms of location and views are on the higher floors i.e. floors 6 and above.
P.S. We didn't see one cockroache!
Travel operator: thompson
Recommended
18 years ago
I have just returned from an 11 day stay at the Blue Star with my boyfriend.After I,d booked I read some of the reviews and thought `oh my god what have I booked us in to`.
We had a lovely apartment, basic yes but what do you expect for that price, we had a great view to wake up to every morning and eating breakfast on our terrace with a view like that was heaven.
The beds were ok, the plastic covers on the mattress,s were a pain but i,v slept in worse. We were on the 4th floor and we said we would,nt want to be any lower bacause if the lift broke down you can use the pool lift but it only goes down as far as 4.
The tv was good though the BBC 1 channel signal always started to break up about 7.30 in the evening.Cant comment on the food as we always ate out. The pool was nice, a bit cold but we spent a lot of time on Amadoras beach which is lovely.
The maids came every other day and all the staff were pleasant and helpful. We did book a trip over to Tenerife with the girl on reception but i,m afraid she booked us onto the wrong day so we got up at 6 to get a bus which was,nt goin to arrive. We were dissapointed about that but we,ll go next time.
All in all the Blue Star was value for money and its in a great location, near to the Europa centre if you dont want to go down into Puerto Rico and if you do its a cheap taxi fare.
We will definatly be staying there again..cant wait !
We had a lovely apartment, basic yes but what do you expect for that price, we had a great view to wake up to every morning and eating breakfast on our terrace with a view like that was heaven.
The beds were ok, the plastic covers on the mattress,s were a pain but i,v slept in worse. We were on the 4th floor and we said we would,nt want to be any lower bacause if the lift broke down you can use the pool lift but it only goes down as far as 4.
The tv was good though the BBC 1 channel signal always started to break up about 7.30 in the evening.Cant comment on the food as we always ate out. The pool was nice, a bit cold but we spent a lot of time on Amadoras beach which is lovely.
The maids came every other day and all the staff were pleasant and helpful. We did book a trip over to Tenerife with the girl on reception but i,m afraid she booked us onto the wrong day so we got up at 6 to get a bus which was,nt goin to arrive. We were dissapointed about that but we,ll go next time.
All in all the Blue Star was value for money and its in a great location, near to the Europa centre if you dont want to go down into Puerto Rico and if you do its a cheap taxi fare.
We will definatly be staying there again..cant wait !
Travel operator: Independently
Recommended
18 years 4 months ago
I was very disappointed when I read all the reviews on the blue star before I went to it. So I was shocked when I arrived to find very friendly staff that greeted you everytime you walk through the reception.
The mini shop was being refurbished at the time so I never got to use that but I will say that having to walk up the slope to get to the shopping centre every night and day is not good for older people or families with prams.
The rooms were very clean but basic. The windows were not the safest because they weren't secure but it is very secluded around the rooms that nobody could ever get to it with walking through the complex.
There is no indoor bar but a pool side bar that did do reasonable food. There is no entertainment but the shopping centre is a short walk up the slope and straight around the corner.
The mini shop was being refurbished at the time so I never got to use that but I will say that having to walk up the slope to get to the shopping centre every night and day is not good for older people or families with prams.
The rooms were very clean but basic. The windows were not the safest because they weren't secure but it is very secluded around the rooms that nobody could ever get to it with walking through the complex.
There is no indoor bar but a pool side bar that did do reasonable food. There is no entertainment but the shopping centre is a short walk up the slope and straight around the corner.
Travel operator: thomson
Recommended
19 years ago
We stayed at the Blue Star Apartments in Puerto Rico the location is ok 5 mins walk to the Europa Centre.
The apartments are very basic we were in room 827 which is the top floor and had 5 cockaroaches in the room in the week we were there I took some spray with me and used it everyday, the bedroom window didn't lock and the windows at the front of the apartment wouldn't close properly.
The beds were very uncomfortable and there is no air con in the appartments I would not recommend the blue star apartments .
The apartments are very basic we were in room 827 which is the top floor and had 5 cockaroaches in the room in the week we were there I took some spray with me and used it everyday, the bedroom window didn't lock and the windows at the front of the apartment wouldn't close properly.
The beds were very uncomfortable and there is no air con in the appartments I would not recommend the blue star apartments .
Travel operator: first choice
19 years 1 month ago
I read the bad reviews and was apprehensive going there but I found that the service and the overall atmosphere was excellent value and as for the cockroaches if you go to a hot country expect them. I shall definitely go again.
Travel operator: none
Recommended
19 years 2 months ago
Negatives
do not go to these appartments, when i visited the appartments they were dirty, the windows didn't lock or they were taped up, the fridge was inadequate, bath was rusty, shower rubbish, and donot use the old LIFT, it always breaks down and we were stuck in it for hours and it wasn't cos of the amount of people in it.
they do give u a spray for the cockaroaches cos theres plenty of them (yukk)
dirty pool and loungers
positives
good location for shops, restaraunts and beaches
do not go to these appartments, when i visited the appartments they were dirty, the windows didn't lock or they were taped up, the fridge was inadequate, bath was rusty, shower rubbish, and donot use the old LIFT, it always breaks down and we were stuck in it for hours and it wasn't cos of the amount of people in it.
they do give u a spray for the cockaroaches cos theres plenty of them (yukk)
dirty pool and loungers
positives
good location for shops, restaraunts and beaches
Travel operator: first choice
19 years 3 months ago
Lots of stairs, the lift only works when it feels like it, it reminds me of the glass elevator in Charlie & the chocolate factory, except some times it doesn't even move (and when you have a baby in a pram it can be a right pain tackling the stairs).
The apartments are really basic but very clean the room consists of 2 single beds, a sink with 2 electric rings(for cooking), 1 sauce pan 1 frying pan lots of plates and so on. The settee is so uncomfortable (according to my husband who had to sleep on it for 2 wks) because there wasn't enough beds. Watch out 4 the travel cots if you have a small child (as some of them are awful). We got a good one after we complained.
I can't fault the cleaning staff, they came every other day with clean towels.
If you go out you must, I repeat must, leave all lights on other wise you will be riddled with cockroaches.
The pool is great very clean, it gets cleaned every morning. (couldn't get my 6yr old daughter out of it). The pool side bar is great, staff very friendly.
Food great.
The reception staff..... well there there was only one nice one Maria, the rest were arrogant and ignorant.
Overall the holiday was great but the accommodation (blue star no star) I think that says it all.
The view was out of this world as long as you're on the 4th floor up. We were room 531 which was great.
The apartments are really basic but very clean the room consists of 2 single beds, a sink with 2 electric rings(for cooking), 1 sauce pan 1 frying pan lots of plates and so on. The settee is so uncomfortable (according to my husband who had to sleep on it for 2 wks) because there wasn't enough beds. Watch out 4 the travel cots if you have a small child (as some of them are awful). We got a good one after we complained.
I can't fault the cleaning staff, they came every other day with clean towels.
If you go out you must, I repeat must, leave all lights on other wise you will be riddled with cockroaches.
The pool is great very clean, it gets cleaned every morning. (couldn't get my 6yr old daughter out of it). The pool side bar is great, staff very friendly.
Food great.
The reception staff..... well there there was only one nice one Maria, the rest were arrogant and ignorant.
Overall the holiday was great but the accommodation (blue star no star) I think that says it all.
The view was out of this world as long as you're on the 4th floor up. We were room 531 which was great.
Travel operator: Thomas cook
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