We thought the apartments were fine - what I would expect from 2 star accommodation. Our room was very basic but clean. We were only on the 7th floor so we didn't really use the lift much but it did seem to break down a lot.

The location was fine but no good if your not very mobile. It's quite near two small shopping centres but quite a long way from the beach and the busier area of Puerto Rico.

The pool was fairly clean - it did have a bit of a problem with floating rubbish. There aren't many sunloungers though and the ones that are there sem to break very easily.

The reception staff weren't very friendly but the cleaning staff were always polite and the one that cleaned our room kept insisting on washing clean dishes. I don't think I would stay here again but that was mainly due to the location. If we go back to Puerto Rico, I would prefer to be nearer the bottom of the hill.

What can I say about Blue Star except please don't go there. There were 50 of us that went there, no-one was happy with the boot camp.

From the rudeness of the reception staff, so ignorant. the lift....oh my god it was a deathtrap and thats when it was working, broke down everyday sometimes more than once.

Three kids went down with ear infections I believe it was the dirty pool which caused it. There was hardly any sunloungers.

I didn't visit restaurant so can't comment on the food. The maids came every 3 days which was fine, but they didnt sweep floors or mop.

Our rep told us about all the complaints about Blue Star that I think first choice will be taking it out of brochure soon.

Apart from the hotel the holiday was great.

I went to the Bluestar with my cousin along with our 2 children aged 6.

Was not told when we booked that we had to pay 100euro deposit when we arrived. Very disapointed there was no entertainment for the kids at all.

They had 1 small pool which wasn't the cleanest and the locals were allowed to come in and use it taking up the loungers staff was not very helpful at all and was quiet arrogent. Lift kept braking down and when it happened on the last day when we were getting picked up for the airport none of the staff offered to help with peoples bags up to the reception.

Reps were not very helpful. Trips were fab loves the camel rides and also reps night out.

We were a little annoyed about the amount of stairs we had to carry our luggage down to get to reception. However we are female, and 10 pairs of shoes is never enough!

The reception were very pleasant throughout our stay and we checked in and got to our room in mnutes. Staff always willing to get a very prompt taxi to anywhere yo may want to go.

The room was great! Very clean and modern, the view from the huge balcony was amazing! The pool could have been cleaned a little more often but with our facor 50, we were probably the main reason for the cloggage! Cleaning staff were great - our room was cleaned 3 times during our stay.

Location was excellent, 2 minutes away from anything you may need and a 5 min/3 euro taxi ride to the everything else.

Would definately come back, we didn't want to leave!

The windows in the bedroom did not have locks on in which they could easy slide open ,a couple below us were broken into and had everything taken!!

Our room was excellent (room 204) - the bathroom was brand new, kitchen was new but quite basic, lounge area was quite large and the balcony was huge!!

The lifts broke down a few times but it was all part of the fun!! (it was like an an Alton towers ride!)

Pool extremely cold - be warned!

Just to warn you if you want a ground floor room ask for floor 7 or 8 (1 is the furthest away from the exit (about 100 steps)

What can I say about the Blue Star apartments apart from filthy and smelly. We arrived on 20th December to find the lift broken (were told this happens often) and had to walk down 2 flights of stairs with our luggage.

The apartment itself looked promising with a huge terrace to sit out on but then we walked in. The bathroom smelt of stagnant water the whole time we were there and everything was covered in dust.

We also found a cockroach which was a nice surprise. We had breakfast at the poolside restaurant one morning and to say it was disgusting was an under-statement plus the restaurant staff were quite rude.

They're not ideally situated either but on a whole they are foul and I'm in the process of writing to complain to First Choice who we booked with. It's the first and last time we ever book anything with them again as the service was terrible. Book these apartments at your peril, they really are horrific!

The Blue star apartments are both dirty and no good for children.

We arrived late on Saturday to feel quite disappointed mainly due to the Cockrouches and ants that were staying in our appointment!! Oh and the cot being left outside. We decided to make the most of our holiday.

The next day we spent most of the day waiting for the maintenance staff to repair everything Inc safe deposit box, etc. We hired a kettle and a toaster which didn't work. In the evening we went out for a meal upon our return the bathroom was flooded. We where then told to collect a key to move apartments in the dark with our 22 month old son and we had to move the cot!!! We thought at least we would get a better apartment oh no. The enamel on the bath was floating on the top when you filled it but you couldn't fill it with water from the tap you had to use the shower. The final straw was the ants in my son's cot it was awful. We nicknamed the whole complex faulty towers!!!

The lifts continually broke down which meant we had to carry our son and his pram up and down steps. The apartments are the worse I have ever had the unfortunate pleasure of staying in.

By Tuesday we had had enough I asked our very very helpful rep for a flight home or to move us which she did to some fantastic 4 star apartments. Only to find out after chatting to a couple that our holiday had cost

The blue star is situated at the top of the hill,a 5min taxi ride to the town centre.

The room was basic but clean. The towels provided were very good and changed twice during our stay. The beds were very comfortable and made by the cleaning staff at least twice while we were there. The cleaning staff were very polite and did a good job.

The 2 pools were clean but cold. The bar and snack bar were reasonably priced and the food was pretty good. The lifts were a problem at times but over all not bad.

The reception staff were very helpfull and sorted any problem quickly and with a smile.the rep "Shelley" was a joy, always smiling and couldnt do enough to help,we wish her every success in her new job.

For the price that I paid, I was more than satisfied and would go back time and time again.

Well i'll start with that bad points and leave the good til last.. The lift was shoddy, kept stopping, travelling when and where it liked and the were also a few days where the lift was out of order. Secondly, there should be a services lift as everytime the lift was working it was mainly occupied by cleaning / maintenance staff. Cleaners were okay, but really depended on who you got as some were pretty obnoxious, which is the same for maintenance staff who were all very obnoxious and dont even try to acknowledge people staying there. The showers were disgraceful and the towels that were provided by the hotel were used to clean the floor up of the water that turned our bathroom into a swimming pool.

The main pool was of good size, but was very overcrowded at some points and we were put off by going in because of this. The baby pool was used mainly by older kids, or even worse by adults with no children. The sun loungers around the baby pool were all used by adults mainly with no kids (as this was the quieter area of the pool), there was nowhere near enough sunbrolly's around the baby pool, where they are most needed and there wasn't even a shower! The cleanliness of the main pool i cannot account for as i never went in, but the baby was pretty bad...

It would get to about 13-00 hours and there would be al sorts in the bottom of the pool, also we had to get the cleaners of the Blue Star to wash my partners bikini top as she lent against the side and washed off suncream stuck to it... and when we tried to wash it off it never came off...

I've rated entertainment as 1 as Blue Star never provided any, but there was plenty around, so there was no need for any, plus there was enough noise made by new arrivals at 3 in the morning.

Now for the positives.

There was three staff in the Blue Star Aparthotel, who were great and we really will miss. The First and second were both reception staff, one was Guiseppe and the other was a lady who wasn't there for the second part of our stay, which was a shame. The third is Leonardo, who was the evening waiter at the poolside bar (which during our stay was the main restaurant) he was great, was always very friendly, always smartly dressed and created a very pleasant atmosphere at night when it became qieter. The Apartment was okay for the price we paid although comfort was not at the maximum.

The last positive for the hotel isnt actually about the hotel, but our rep - shelley. We send our wishes to her and good luck in going for an air hostess position!