32 Reviews
Traveller Rating
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Excellent15
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Very Good5
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Good4
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Average3
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Poor5
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
17 years 1 month ago
Just returned from a most enjoyable two week family holiday on this complex. We rented a one bedroom privately owned apartment with large balcony which was most comfortable and adequete for four people. It was very well equipped with fridge, toaster,electric kettle, four ring hob and oven, iron and ironing board, washing machine, TV with english channels. Towels were changed after the first week.
Garden city is in an excellent location within walking distance of bars, restaurants and San Eugenio shopping center. The complex is kept in a spotless condition and food very good in the poolside restaurant. We had a most enjoyable Sunday dinner in the Winning Post in the complex.
Looking forward to returning next year for a longer stay.
Garden city is in an excellent location within walking distance of bars, restaurants and San Eugenio shopping center. The complex is kept in a spotless condition and food very good in the poolside restaurant. We had a most enjoyable Sunday dinner in the Winning Post in the complex.
Looking forward to returning next year for a longer stay.
Travel operator: Private
Recommended
17 years 1 month ago
Nice complex in a good location but apartment 208 which we rented from Deanna Dewey was dirty and in desperate need of reburbishment. Both the front door and patio doors posed a security risk, it looked like they has been broken into and badly repaired.
After booking our holiday I read a bad review about her apartments and e-mailed her seeking confirmation the apartment would be clean on our arrival - despite her assurance it wasn't.. the place was filthy, the kitchen was covered in grease and there was even crumbs left on the work surface.
The wardrobe doors didn't slide properly, and we had to wipe them out before we could unpack, the headboards were hanging off the wall, one sofa bed was broken and wouldn't open the other so old and worn I could feel the wooden slats.
Three of us were staying in the apartment but on arrival only two beds had been made up, the safety deposit box wasn't working or the water heater so we had to contact Janet (easier said than done!) Sheets with holes in them were delivered , the water heater was sorted but only provided enough hot water for two showers.
Whilst we knew there wasn't a maid service we did expect the apartment to be clean on our arrival and to be provided with cleaning materials in order to keep it that way during our stay but weren't.
We were there for 11 nights and didn't get clean sheets during our stay.
Overall the apartment needs a visit from Kim & Aggie (how clean is your house) and a total revamp.
After booking our holiday I read a bad review about her apartments and e-mailed her seeking confirmation the apartment would be clean on our arrival - despite her assurance it wasn't.. the place was filthy, the kitchen was covered in grease and there was even crumbs left on the work surface.
The wardrobe doors didn't slide properly, and we had to wipe them out before we could unpack, the headboards were hanging off the wall, one sofa bed was broken and wouldn't open the other so old and worn I could feel the wooden slats.
Three of us were staying in the apartment but on arrival only two beds had been made up, the safety deposit box wasn't working or the water heater so we had to contact Janet (easier said than done!) Sheets with holes in them were delivered , the water heater was sorted but only provided enough hot water for two showers.
Whilst we knew there wasn't a maid service we did expect the apartment to be clean on our arrival and to be provided with cleaning materials in order to keep it that way during our stay but weren't.
We were there for 11 nights and didn't get clean sheets during our stay.
Overall the apartment needs a visit from Kim & Aggie (how clean is your house) and a total revamp.
Travel operator: Independent
17 years 2 months ago
This was the first time had stayed on Garden City and after reading some of the reviews I was a little worried. But my fears were groundless. We booked via Mrs Dewey and my husband and I stayed in a poolside apartment and my son, daughter-in-law and grandson stayed in a one bedroomed apartment. Everything was clean and well maintained. We loved our poolside studio as we could watch our grandson playing in the pool while having a cuppa on our very own balcony. My son found their apartment to have everything they needed. And the Satellite TV was an added bonus for the evenings we didn't want to go out. We found all the staff very helpful. Overall we rated the complex extremely well. I think this accommodation offers excellent value for money as it has a Kids Club, gym and absolutely everything you could need. We've already booked again for January.
Travel operator: Independent
Recommended
17 years 2 months ago
Have just returned after spending a week at apartment No. 649 Garden City, owned by Dymphna Byrne. Having been to this complex many times this was by far the best apartment we've stayed in. We enjoyed the luxury of a walk in shower, English tv channels and an added bonus in this clean apartment was the large balcony with table & chairs, sun beds and a gazebo. There was also a washing machine. I would highly recommend this 1 bedroom apartment to anyone wanting to stay at Garden City.
Travel operator: Direct Holidays
Recommended
17 years 3 months ago
we have just returned from two weeks on this complex and after reading the last few reviews were not looking forward to it. We found the site to be spotless, there were cleaners everyday sweeping etc. Our apartment was in excellent condition we even had a washing machine. The food on the site was excellent. The location is brilliant. As for the lifeguards, I wouldnt leave my children in the pool without supervision from us anyway. The only downside was the nightly entertainment finished too early!
Travel operator: visa verde
Recommended
17 years 3 months ago
We have recently returned from Garden City in Tenerife- we had a wonderful time. I was very shocked to read such negative reviews about the very same apartment we have just stayed in, We booked a 1 bedroom private rented apartment from Mrs Dewey and we were in Apartment 202. My son and his girlfriend were in a studio apartment 100 yards away right in front of the pool. Both the 1 bedroom apartment & the studio were great and met our needs perfectly. The 1 bed apartment was really well equiped with a full 4 ring hob and oven, microwave, fridge, toaster, iron, ironing board etc etc. It had a TV with satellite channels which could pick up ITV, BBC Sky news etc, (this was great as it meant I could go and have a beer and watch the football in peace while the girls watched X Factor, Eastenders etc etc. The apartment had a lovely, large, peaceful and private balcony with 2 sunbeds on and chairs and table. There was plenty of storage room and wardrobe space. So that we did not have to take towels we asked mrs Dewey and she arranged for the cleaner to provide 10 bath towels for us for only 10 euros. We loved the apartment and will definately return and ask for the same apartment as it is in a fantastic location, 100 yards from the pool but in a really private and peaceful area. The complex bar was great and the food was excellent value. Can't really comment on the entertainment as we went out each night but the quizzes around the pool during the days were good and there was bingo and competitions in the pool.
Travel operator: Independent
Recommended
17 years 4 months ago
This was our first visit to Tenerife. On arrival we went to our separate apartments (these were a private rental) ours (room 202)was not too bad but not good, our friends were in apartment 224 and this was disgusting it was filthy,we knew we had to keep them clean ourselves but we expected them to be clean on arrival.The next morning my friend rang our room to say she was not able to sleep in her bed as when she pulled back the sheets the be was crawling with black bugs. The owner of the apartments Deanna Dewey has a lady whose number we were to ring if any problems arose, she arrived promptly after speaking to the owner armed with insect spray, she could see how upset we were (she did clean both rooms) and said she didn't recall the last time she had cleaned that room as it is only done when last occupants leave. I e-mailed the owner and she admitted (eventually) that room 224 had not been cleaned for 5weeks.These rooms could do with a serious revamp as really tatty inside. Once I mentioned that if it was a tour company we could have tried for compensation the e-mails stopped. We would never use her rooms again which is a shame because Garden City as a complex was really nice, food at the pool bar was good, but the usual kareoke every night was a bit much to bear. There are lots of private rentals on this complex but hers were the pits as far as we were concerned. It totally ruined my friends holiday and I felt so guilty because I chose where to stay.
Travel operator: independant
17 years 6 months ago
Garden City apartments within Club Olympus has really gone down hill, As a regular visitor to the area I am now disapointed with the complex.
The Club Olympus staff are extremely rude, heaven help you if things go wrong you have no chance of any compensation!
I can suggest if you get any problems to go to the Tourist information office along the beach front on the way to Veronicas they are very helpful and will log any complaints about your stay or problems with purchases in shops etc.
DO NOT leave any children unatended in pool even though lifeguard is there (in body not in mind!!)
The Club Olympus staff are extremely rude, heaven help you if things go wrong you have no chance of any compensation!
I can suggest if you get any problems to go to the Tourist information office along the beach front on the way to Veronicas they are very helpful and will log any complaints about your stay or problems with purchases in shops etc.
DO NOT leave any children unatended in pool even though lifeguard is there (in body not in mind!!)
Travel operator: private booking
Recommended
17 years 9 months ago
Club Olympus apartment within garden city, over the years this complex has gone down hill!! Being pestered by the time share sales people of Club Olympus is a pain, the pool has a lifeguard who sleeps or reads on duty, so I do not advise to leave your kids in pool unless you have someone to watch out for them.
I suggest you buy a cockroach spray, also the apartments have a problem with ants, so do not leave anything out!! They get everywhere. Jen the kids entertainer was great though.
There is a lot of stairs and ramps to go up if you are unlucky to get an apartment at the top of the complex. Its no good complaining to staff at Club Olympus they are rude and couldnt care less about you once they have your money.
I suggest you buy a cockroach spray, also the apartments have a problem with ants, so do not leave anything out!! They get everywhere. Jen the kids entertainer was great though.
There is a lot of stairs and ramps to go up if you are unlucky to get an apartment at the top of the complex. Its no good complaining to staff at Club Olympus they are rude and couldnt care less about you once they have your money.
Travel operator: own
17 years 11 months ago
The room we rented which was a private rental was really nice, we had our own balcony and garden and all you need for a comfotable stay. The rooms are big enough to fit a family of 4 comfortably.
Travel operator: private rental
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