62 Reviews
Traveller Rating
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Excellent6
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Very Good10
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Good27
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Average12
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Poor7
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
Travel operator: Thomas Cook
Regards,
The Wood Family.
Travel operator: Thomas Cook
Travel operator: sunset thomas cook
Travel operator: sunset thomas cook
I will give you all the positives first about the hotel before the bad bits.
The hotel was kept spotlessley clean around all the grounds ,pools and bedrooms. We were given a 2 bedroom apartment on the top floor, one side of the apt overlooked the main pool and its lovely grounds . It is worth getting a top floor apt if you can as there is less noise, a better view and you wont have everyone looking in your windows when they go past. We did see a few cockroaches around but no more than any other time we have been to the canaries.
There are 2 big pools at the hotel, and one of those has a smaller heated pool off it and another smaller kids pool. All the pools apart from the kiddies pool are quite deep so you need to be careful with young children.
Location wise the hotel is surrounded by the beautiful views of the Los Gigantes mountains and the sea. There are some amazing walks around , but take it from us there are some big hills around and anyone with walking difficulties would find it very hard going.
Having said that if you cant manage walking to far just pick up a taxi from right outside the hotel . We did this on our last night as it was raining and got a taxi to the harbour side of Los Gigantes , which is around 30 minutes walk ,and it only cost 6euros return.
There is also a good bus service with "Titsa" buses, these run fairly regular and are pretty cheap. We travelled all the way to Playa De Las Americas for 27euros return for four of us. But be warned they fill up pretty quick and the local people do not like to queue and will push their way in front of you if you let them .And you may end up standing for over an hours journey. It takes so long because there are so many bus stops around but it is an experience.
Back to the hotel , all the staff were friendly enough and reception were very helpful. Entertainment wise we did not use the disco bar at night or the kids club so cant really comment, but they seemed to be the usual package holiday stuff, such as party dances , bingo etc if that is what you like. We ourselves went and played tennis on the excellent 2 courts that are there. cost was about 12euro for as long as we wanted . We also played table tennis, and mini golf which was free but nothing special. And we also used the pools as much as possible but even though you are not supposed to, people will still put their towels on the beds as early as they can, so you have to do the same otherwise you will not get one.
Onto the worst part of the hotel for us , which was the food . Dont get me wrong most of the food is perfectly edible, and we are by no means fussy eaters ,but here after 4 days of eating in the restuarant we had had enough and started to eat out. The main problem is that it is all to repetitive every day. The same for breakfast and lunch everyday and almost the same evening meal maybe with one or two exceptions. There is a lot of choice at each meal and we always try and have something different each day but it just got so boring after 4 or 5 days and a lot of it seemed to be recycled everyday. The worst thing really was the choice for kids, our 9 yr old is a bit fussier but all they had to choose from most nights was chips and pasta. There was hamburgers one night but that was it and they even put out last nights chips for breakfast every morning. Our son ended up having beans on toast every morning and chip butties in the evenings. The desserts were nice but even they got boring after a while.
The A.I drinks were all good enough with some strong beer and large measures , they also have a different free cocktail each night which was very nice and pretty strong too. Plenty of soft drinks for the kids but there was not anywhere to get snacks when we were there. So we started to eat out which was all very good and made a nice change.
The food would be one of our reasons for not visiting this hotel again but mainly we prefer to go somewhere different each time we go away.
But other than that the hotel is lovely , we had a big apartment with 2 bedrooms and it has fantastic scenery,and as i said we got a great deal at short notice and were on the whole happy with our week there.
Travel operator: holiday bookers.com
Cleanliness was excellent but hotel was definately tired and old. The kitchen I would not have used if we were self catering. Falling apart and I would be afraid of what came out from under the units. We asked for an apartment high up as we thought it would reduce the chance of cockroaches - didn't work. The first 3 days - nothing. But then an infestation after that. 3 at once the night before we left!
Entertainment was awful. The usual - kiddies disco, bingo, dancing show. The disco bar where it was all held was disgusting - like a dirty old village hall. The seats were filthy the floor was always wet.
This place is an official 2 stars and I would say pretty good for 2 stars but wouldn't really give it anymore. They really need to update apartments and provide more entertainment, especially for teenagers. My 2 kids were so bored until they met up with another family, who were our saving grace!
Travel operator: Independently
Travel operator: airtours
Travel operator: Direct Holidays
Although plentiful the food was poor,with not a great selection and what there was on offer was pretty bland. Breakfast was the same, and every morning we had to find our own table,clear it, and then set it ourself.!
The location was fine, quiet with a few pubs outside with entertainment. The hotel entertainment was not up to much - typical hotel stuff.
The staff were polite and helpful with any queries that we had.
We would stay here again but on a self catering basis.
Travel operator: MyTravel
Rooms were cleaned daily apart from sunday, also clean towels daily. We were on the 3rd floor overlooking the street near the bars so it tended to be very noisy in the middle of the night, we had everything from bins being emptied, parties in the street and car engines revving up.
Just had a snooze in the afternoon to make up for it though. Didnt try the restaurant other guests we spoke to didnt give us a good impression of the dining room so just ate out.
The bar staff were more interested in chatting to the animation team than serving guests were made to feel a bit of an inconvenience interupting their social lives.
The animation team did no work at all while we were there, no kids club(and there were plenty going about), no entertaining at all.
The evening entertainment we didn't bother staying in for thanks to the not to nice bar staff.
Travel operator: Direct holidays
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