hotel was very clean apart from around the pool area, not enough bins.
the food im sorry to say was just ok, nothing fancy just ok food, leftovers from the meal before will probably be spot on, a let down really because last year it was fab.
no probs with the location, just 200 metres from the yellow brick road area & titanic pub just 50 metres away.
bar staff very good but work long hours, staff in the resturant (mad house)were always busy, maybe to busy to smile.
entertainment was just bingo, kids disco then a very spanish act.
i would go back to this hotel if it got back to be as good as last year as food was very good & staff were happier.

Firstly we did not have our room here. We were in the Flamingo Playa near by but our A/I offer was here, as was the Vistimar.

This is a puzzle because it wasn't bad, it just wasn't good. Pool too small no inflatables. No where near enough sun loungers. No other outdoor recreation, apart from little kids park. No where for kids to play footie or run around, needed this badly.

Food was okay, we never went hungry, never got impressed either. You could go hungry here, my son did twice so it was KFC & McD

Snack bar a disaster. There is not food all day. eg lunch 1.00 - 3.00, snacks 4.00 - 6.00 this is left over lunch & toasties. Other times it is just toasties.

The entertainers were lovely but did not entertain. This was a major problem, just not enough going on for both adults & kids. One or two good shows brought in, some terrible ones too.

It was very, very hot 37-42 but we had a car so drove in the afternoon.

Good choice of drinks & bar staff really nice, couple of Brits, Andy & Paul were helpful.

Karaoke twice a week got monotonous.

I found Benidorm to have come very expensive.

BAD!! food good. Hot plenty of choice there. Ten days never had same meal twice but ate out few times cant relax to eat hustle and bustle very noisey waiters with long faces.

Hotel caters for three other hotels so very very busy and isnt enjoyable at all !!!!!!!! one bar open at a time for the whole hotel and very long queing to get a drink a right shambles.

Kids running havoc everywere while there parents get drunk.

Rooms very dated and shabby bring your own towels they are disgusting dirty and black and fraying had to buy some.

Hotel staff very very ignorant and dont know how to smile. We were on the 25 floor and even had a couple of COCKROACHES up there.

Queuing up to reserve pool loungers and running out soon as doors open very funny shame on you if you was one VERY SAD cramped in like sardines round pool couldnt believe what we were seeing.

Would I visit hotel again? Not if it was Free!!!!!!!!

arrived at hotel about 11.30 pm.no problem with check in.reception staff very nice.when we booked the holiday we requested a low floor we were delighted to get the second floor. the sitting room was large,bedroom was fine you also have a small kitchen but no kettle, a normal size fridge ideal. the biggest surprise was the size of the veranda just huge.the bathroom had only one problem the shower is over the bath and is very slippy,take a cheap nonslip bath mat. now for the important bits.food, the hotel caters for mainly uk guests and i can honestly say the choice and quality was so good.food was always hot and well cooked.fish dishes included salmon,lemon sole,cod,hake.the sunday roast beef was cooked to perfection.plenty of salads and fresh fruit,and of course a range of desserts.the bar staff always pleasant.as to the quality of the drinks the red wine was o.k but the brandy was the worst i have ever had in spain.if you like sangria try mixing it with a cointreau.only stayed one night to see the entertainment it was very good.there was plenty of sun loungers available but that could be because of the time of year.cleaning staff did a great job hotel and rooms kept spotless.having stayed in quite a few AI hotels in spain this one rates as one of the better ones

My family and I saved hard all year for this holiday, only to be really disappointed when we arrived. It went from bad to worse, starting with a delay at the airport for 4hours.

We arrived at the hotel at 23.30 hoping to get a snack as we were all inclusive, but we ended up having to go out of the hotel to get something as there was nothing left at the hotel, which should have been going on 24 hours.

The hotel was quite clean, the maids came in everyday, but you had to chase after them most days to get clean towels and toilet rolls.

The food was very repetative and not the greatest taste, plus you would have lads sitting drunk at breakfast after they had been out drinking all night.

We had to leave the hotel most afternoons and nights, as the hotel had allowed large groups of lads to stay for stag weekends etc. These groups ruined our holiday, being loud, drunk, and very abusive, throwing furniture about everywhere, even injuring a child, who had to go to hospital. The police had to be called most nights.

Very disappointing holiday, never again.

hotel was fab really enjoyed our stay,very friendly atmosphere and the hygiene was second to none.The location is ideal for the nightlife and also far enough away from the noise as the hotel is situated in a residential area.my wife and me took three children on holiday with us so it was important we took the benefit of all inclusive,I can honestly say that the food and selection were excellent.We never recommend our holiday hotels to friends incase they do not like them but on this occasion we would not hesitate,the hotel ,location,food,and staff were top notch and we will be back.

Hi all just returned from a week all inclusive from this hotel , well here is the truth 20/05/08

This was our 4th visit to Benidorm of course we knew what to expect and we didnt have to venture out as such to look around - in other words we knew were all the bars , pubs , cafes etc etc are. so we chose to go all inclusive as we had on 3 other occasions before, but with another company.

Arrival : great, you are dropped right at the door with a 15yrd walk to reception, you are given a coloured wrist band to wear for your duration, we had asked for a low floor due to the kids ,but we were given floor 11 , the hotel has 25 floors , which might sound low but when you get up there the drop is very daunting , please keep your children supervised whilst on the balcony..

Room : consists of a very small kitchenette with fridge a few cupboards & a wardrobe ?
bedrooms spacious with 2 beds a wardrobe ,balcony doors .
the main living room has 2 beds <sofa> a table ,tv & a unit , 2 balcony doors , very nice & spacious.

Food : you might think for an all inclusive hotel they would of had more choice of dishes on the menu , ok most of the clients were British so there was always a dish to suit ,but after a few days it was becoming boring , chips for kids , always a fish dish , salads galore , I must say the roast beef on Sunday was to die for carved infront of you by the main chef mmm. if you have children then the best meal of the day was breeky sausage , egg, bacon , beans etc etc . and for later on at night - well forget it .... toasties ans thats it .
Drink : appeared watered down , try this then when you get there , ask for a bacardi straight no ice , that is not bacardi or even tastes like a local version !!
All the other spirits are local too , beer cruzcampo on draught is drinkable but again you try this when your in town and compare . you have to pay for drinks after 12 midnight or you can pay for named drinks at any time , there is a bar outside rodeo bar which opens early normally 2 staff man this round shaped bar , the problem we had was empty plastic glasses everywhere ,and if the wind gets up ... well .

Location : on a steady climb up a hill from the main bars and nightlife , the climb is made easier from the chain of shops and bars on the way , one bar the titanic is good excellent staff and food & drink .

Hotel staff : in general very good , but they must go and learn how to smile.

Entertainment : bingo every night , 25 euro a line - 180 a house , usually a kids disco or a show , followed by more music , a indoor smoking room , a tv lounge , a internet kiosk , arcade for the kids, the main hall is big ,but get your seats early , the kids had a great time running around and making friends , but beware , kids can operate lifts , mine didnt , but other children using the main lifts to play , dangerous !!!

Overall: as I said earlier this hotel has a long way to go compared with the other operating chains offering all inclusive deals in Benidorm , I think we will be using the ones we are used to in the future , sad but I had good hopes for this busy hotel.

the truth .

Had a great time at this hotel.Cleanliness was excellent and the hard working staff were great,only downside were the maids hogging the lifts at certain times of the day.

Food was especially good catering mainly for the Brits, they do a great sunday lunch and the staff were very friendly,maybe some people just don't try to talk to them,can't really comment on the entertainment as we were out every evening but we heard no complaints from other guests we spoke to.

Would I visit this hotel again? Definitely !

This holiday was one of the best holidays Ive been on.

The food was fantastic and the cleanliness of this hotel was amazin your hotel room is cleaned every day and the cleaners do a great job.

Its the first time Ive been to this hotel and im going again next year for 2 weeks at Christmas and New Year as its amazing. I would definately tell you to try this hotel.

The bar staff werent to happy but other staff were great.

There is a big terrace to sunbathe on and a big pool. Many things for kids like pool tables computers and many more.

just got back from this hotel,been several times before..still love it but be warned, it is now a non smoking hotel, food has waned slightly but maybe we were a bit fussy.weather was superb, apart from a couple of days.staff have really made an effort to decorate the hotel for christmas.had a really good time and the hotel is still good value for money. will no doubt be going again.take a coat for going outside for a smoke though.