223 Reviews
Traveller Rating
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Excellent81
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Very Good85
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Good23
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Average5
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Poor1
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
The entertainment was "same old" I feel that it is time for a change, Pepe in the piano Bar has been there years, the shows including the two comedians are old hat now. This would be my only criticism. The hotel is lovely, well managed and a great place for a holiday in Benidorm.
Travel operator: Alpha rooms
Travel operator: thomson
i found the food good the staff were pleasant and the entertainment team were amazing
the hotel caters for all and i will be going back there next year
a lot of people are slating the hotel staff here but they fail to realise that when we are enjoying they have to put up with drunken behaviour when you take the time to treat the staff with respect i found them very pleasant
i can't wait for my next visit there.
Travel operator: Thomson
Travel operator: Thomsons
The segregation of guests is laughable padded boards but same service and food. The adult bar is like gods waiting room, the staff work hard, there are some nice staff, and some with faces like a wet week.
Would I use this hotel again only if segregation and the withdrawal of sun roof were returned. There are better hotels in Benidorm that treat their guests all the same so check them out before you try this hotel. This hotel has made a big mistake. Hopefully it will revert back when customers complain.
Travel operator: portland
Travel operator: PORTLAND
the room was very large and so was the balcony there were four large wardrobes the bathroom had his and hers sinks and all balconys over look pool.
the room was always kept clean towels wre changed every day and sheets every 3 days
the location is about a ten minute walk to the beach and there are lots of shops nearby including one called quick save which sold cow and gatre and sma milk in cartons and powder and had a vast array of cow and gate baby food jars which was great
the food in this hotel is of a two start rating not the four the food is vile my soon caught food poisoning and was ill all the way home on the plane the plane nearly had to divert he was so ill.
breakfast the sausages were not cooked properly they always had fried bread in cinnamon with custard pork in gravy and carrots sweetcorn and peas for breakfast.
if you are vegetarian then all you will eat at this hotel for your holiday is pizza margharita for children all there is are spam fritters (avoid that is why my little boy was bad) cod bites and cod croquetes. at snack times the food is what is left over from breakfast dinner or tea nothing is cooked fresh.
there are hand sanitisers outside the restaurant but noone uses them in the last week of our hols it was all pensioners and majority of the do not take kindly to children.
cannot comment on the swimming pool as did not use it as when we had heavy rain the drain was overflowing into it and throughout the hotel if you seen a beach towel on the floor is was where the roof had been leaking.
we cannot fault the staff they are friendly and helpful and we did complain one day to the manager as they were carrying out building works in the room above us and between four and six when we were napping the kids and getting them ready for the night time he stopped them working as he had kept them up thye afternoon before.
the one very big plus to this hotel is water is very expensive out in benidorm and can cost between one and four euros for a small bottle but at this hotel you are given the bottles free.
another thing to watch out for is the amount of mentally disabled people that stay in this hotel there was a group of about ten of them with carers when we were there. i do understand there behavious as my son has cerebal palsy butfor people who are not used to adults wanting to join in with their kids playing it can be a bit overpowering
if you are travelling to this hotel with a disabled child and request a low flow we were given this request and also to put your mind at ease benidorm private hospital levante is next door
i would stay in this hotel again purely for the location and the room facilities and the hotel in general but not for the food
Travel operator: thomas cook
Travel operator: Thompsons
All comments about the hotel where also reported to "Thomson" rep's at the hotel reguarly!
Travel operator: Portland/Thomson
The food was excellent, always hot and lots of choice..
The rooms were comfortable and cleaned daily.. We requested low floor and got this on arrival.
The animation team were fantastic the best i have ever seen.
Very little to fault at this hotel but on the downside it was a rugby scrum to get sunbeds and tables in the evening but after a couple of days we joined in the scrum....also a lack of shade around the pool, very few umbrellas..also beware of a thief who stole a ladies bag in the top bar by asking her to look for a pair of lost glasses under a table and as she looked for them they whipped her bag..
I would definitely return to this hotel and Benidorm.. loved it !!!
Travel operator: Thomas cook...
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