81 Reviews
Traveller Rating
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Excellent10
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Very Good37
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Good21
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Average9
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Poor0
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
The pool area was large, always got a sunbed, hoxever most of these were broken. Glass lift from pool area to dining area was only working on one day.
Overall, not a 4* hotel. Needs work. Would return omly if the price was reduced.
Travel operator: Thomsons
Travel operator: FIRST CHOICE
Travel operator: first choice
Despite what some recent reports on here have said we found that the standards were as high as ever
The food was not quite as good as the last time we were here but i am a very fussy eater and ate magnificently every night but 1 so i cant see what people are complaining about.
The staff are wonderful polite, helpfull and most of all cheerful which in some places i have stayed was thin on the ground
Each night when me and my sisters rolled in at some ridiculous hour of the morning the security guard and night receptionist always had a smile asked us how our night had been and wished us goodnight
We did not see any of the in house entertainment so cant comment
Rooms spacious and clean and even with 3 girls staying in it we werent falling over each other all the time and trust me we had more clothes and toiletries than your average shopping centre!!!!!!!
We loved the fact that the hotel is just enough out of the way not to be bombarded with constant noise and on the odd ocasion when we couldnt be bothered walking into town it only cost 4 euros to get there
Travel operator: First Choice
Travel operator: first choice
****
Travel operator: Firstchoice
Travel operator: first choice
The hotel was spotless.we continually saw cleaners around hoovering, dusting polishing.
BE WARNED though the cleaners tend to just walk in to your room even if you are displaying a 'do not disturb' sign on door.
Having read very negative food reviews about this hotel i was pleasantly surprised.i never found a problem with any of the dishes.An evening meal consisted of chips, pizza (occassionally), rice, pasta (plenty) lovely salads, lasagnes, meatdishes, deep fried peppers which were divine!again the restauarant was very clean and all staff there were more than friendly, polite and helpful and efficient.Hotel staff elsewhere very friendly, reception a little stuck up but all cannot be PERFECT.Entertainment was quite poor-the magic show is the only thing worth seeing.we visited The tropical bar and Rachels opposite the hotel almost every night and had a ball!!-rock and roll house also very good!!
Travel operator: First choice
However,we still love Benidorm and will go back..
Staying somewhere else of course!
Travel operator: First Choice
The food,its very poor with very little variety and the deserts are mainly tined fruit not what I would call 4 star.The dining room is very nice and the staff work hard to keep it clean.
The entertainment is poor to say the least.
The location is o.k ,if you dont mind a walk or a bus ride.
Now for the worst bit on our second day we went to the dining room for lunch and on our return to our room we found that a large amont af cash had been taken.
The management were not concerned didnt even appologise, all the help I had was a phone number for the police. Hotel management could not or would not explain how someone had access to our room,but it seems security is pretty poor.The holiday rep was very unconcerned about the matter and didnt even warn other guests.
Travel operator: first choice
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