100 Reviews
Traveller Rating
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Excellent1
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Very Good12
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Good40
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Average37
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Poor10
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
Room small for 4 but managed ok. Lots of young sports teams in who were rude and ignorant.
Food always good selection.
Pools very cold.
Staff really pleasant. Offered a room change when we complained about noisey kids etc, but we declined because we only had 3 days left.
Bit of bad bar management with only 2 drinks per person at bar, so if every one wants a drink you all have to queue.
Travel operator: hello holidays
Travel operator: Medianland
The room was small the bathroom was disgusting infact I do not know how they can say this is a 3 star hotel more like a 1 star.
The food was diabolical the only good thing about staying in the Htop group was you were able to use all the facilities of the 11 hotels dotted along the coast so you were able to escape as long as you booked in the day before you wanted to eat at a different hotel.
Would never return to this hotel ever again and I am posting this to warn others to take heed.
Travel operator: travel republic
The rooms were a good size for 2 people, I definitely wouldn't recommend anymore people in them. The were kept very clean. The cleaners were in every day, changed the beds, towels and emptied the bin.
The food was varied, although not always hot but warm, but at least was edible. The tables were always kept clean and tidy ready for the next set of people to sit down for their meal.
The cleaning staff were all very friendly as were the bar staff, who were very overworked and could be forgiven for not always having a smile on there faces.
We didn't really watch the entertainment but could hear it from the lounge and everybody seemed to be enjoying themselves in the bar.
This is somewhere I would definitely go again on a similar deal, we definately had our monies worth.
Travel operator: Medinland
Our room was exactly how I imagined it to be - very very small, in fact we couldn't open the balcony door because the bed was against it, however it was clean and presentable. However, nothing prepares you for the shock of the incredible noise in this hotel. Even guests in rooms above, below and to the side of you can be heard distinctly and I mean you can hear everything! The noise - shouting, screaming running up and down corridors etc carried on through to 6am every night and to be honest they may as well had been in the room with you.
The next day the hotel was inundated with literally hundreds of Spanish people who were attending a festival, there was no chance of getting seats, drinks, food and the entertainment was all in Spanish. They were arriving throughout the day and night and the noise was even more unbearable.
The food was something else, I could not believe breakfast did not even include any fruit. It was very very poor. Even the salads which I love tasted horrible and we lived on bread rolls. There was no food at all to cater for children, no pasta, chicken in sight. In fact after only one day/night we just went out to Barcelona for the day on the train (which is very cheap only
Travel operator: u can travel
Staff were ok and went out of their way to make your holiday a bit better,
Food was ok.
Nothing that would make me want to go back for a summer break we were there for xmas but nothing outstanding
Travel operator: medholidays
Travel operator: Online booking
I had read bad reviews regarding this hotel and asked them to check again for any other hotel. The refused stating they had checked and this was the only accommodation available in Calella. The hotel was rated a 3 star (I have since wondered who rates these hotels). When arrived at the hotel by car as I had driven there from England taking in the sites of France.
We found the hotel which in fact is the furthest away from the beach at least 450 yards although Cosmos said it was only 400 meters from the beach. To get to the beach one had to cross the main road going through Calella which is also the main road between Barcelona and Girona so was very busy all through the day time with large lorries. We were given our room on the 2nd floor. There was no place in the hotel were you could see the sea. It was overlooked seaward by several other hotels.
The first thing we saw as we entered the room was dirt. The floor was dirty the walls were dirty. There was condensation running down the entry door on the inside. The air conditioning did not work. The air con filter system as you entered the room was broken and one could see the ceiling above which was covered in cobwebs. The bathroom was dirty with mould around the bath. The grouting between the tiles was black in places and there were broken tiles that had been glued back broken and not replaced. This was supposed to be a 4 bed room but 2 beds taken out. If 4 beds were there one would not be able to open the broken wardrobe.
There was only 1 chair in the room and only one chair on the balcony. No table. The balcony overlooked other parts of the hotel and was also overlooked by other hotels. There were no curtains in the room. All the paintwork on the internal doors was chipped and overall the room was dirty and looked like it had just been vacated.
I asked the staff at reception if they had another room as the one offered was in such a state but they stated that was all they had.
I then tried to call Cosmos to complain and to get us other accommodation that was on a par with the original hotel. All calls were made on mobile phone to England so the cost was very high. They stated they would get back to me. I informed the hotels staff what I though of the hotel and whilst there several other persons heard my complaints and they said their rooms was as bad. They had stated because they had young children with them and could not go off and look for somewhere else at short notice.
I found another hotel just yards from the original hotel I had booked. It was very clean and tidy and was rated 2 star. They had rooms to spare. We also enquired at several other hotels along the sea front and found they had accommodation as well. It appears that Cosmos did not try very hard to sort out the mess they had got us into. We spent 5 days in Calella and not once did Cosmos call me.
Travel operator: Cosmos
The rooms walls are "really" thin we could hear snoring through the walls and also could hear people tearing toilet paper of in their bathrooms. Is advised to ask the reception for blankets as the rooms are cold as well.
The kids games are really basic as you can see on the boards down stairs and they start at 10 and finish at 4
The food is basic but there's always something you could eat e.g chips and the snacks are the same everyday. What's ever left over from breakfast and lunch basically.
We would go back to an Htop hotel but not to a 3 star as we had visited the Callella Palace and the Amika across the road and it was 100% better food and was labled which shows you the difference between 3 and 4*
Travel operator: seguro holidays
The rooms were cleaned thoroughly everyday, clean towels and linen also. Granted the rooms were small but we coped.
The food was very good for a three star hotel always plenty of choice avaliable.
It was located in the best possible place in the resort with a bar next door which was only one euro a pint.
The hotel staff were good, most were fiendly and very help with the exception of one ignorant woman.
I can't give opinion on hotel entertainment because I was never around to see it but the bar was usually full so I expect it was good.
The best thing about staying in a H.Top hotel is the option to visit any other H.Top hotels in any other resort get taken there for free on a coach have a meal and get a ride back all for the one low price of
Travel operator: ferris coach holidays
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