this is the worst hotel we have ever stayed in .very noisy paper thin walls you could here all that went on from rooms around us .3 star they must have payed for 2 of them the food was a disgrace for breakfast we had cornflakes only because they could not cock them up mid day and evening same food just topped up by the look of it the bedding stunk of tobacco smoke the best thing about the hotel was the road out of it . if u go to calella stay at the other two h.top hotels they are excellent .the safes in the olimpic was father steep at 20 euros but when you see the class of people in it you need one ...

I have stayed in many of the Htop group hotels and this must be the worse of the lot. Firstly the noise was like being in a fairground the walls must only be about 10mm thick. The cleaners try to keep this place clean to the best they can but it's hard when what your working with is a early 1970s hotel. The place is stinking. The bed linen had all fag burns in it which they tried to blame me for although I don't smoke?

Now to the food, what can I say (Pig Swill) and cold swill at that. They said it was beef steak which turned out to be liver and pork chunks which was kidneys. All cold. I am not a fussy eater but ate so little as it was terrible that I lost 5 lbs in weight in 3 days now thats a diet for you, so all fatties who want to lose some get here quickly.

The bar staff were ok if they liked you, your vodka was poured from the bottle on the shelf which was not bad quite good infact. However if your drinks were from the spinning optics then it was russian roulette wether there would be a trace of alcohol in it at all. If the old guy serves you who looks like a fat elvis with a moustache he gives u the bottle from the shelf so u will be ok all others give from the potics which are clearly watered down drinks, I'm sure my urine had more traces of alcohol in it than the optics had.

I would go to an HTop hotel again but not this one I'm sure this will close quite soon as it is abismal. The people who rate this well either have been easily pleased or not been on many holidays. Visit the Royal Star or AmiAka as they are good hotels unlike this trash.

The hotel is reasonably clean, although I think the cleaners tended to concentrate on the visible areas, under the ceramic soap tray in our bathroom it was covered in black mould. The food is not brilliant and tends to be the same every day which gets a bit boring, salad, very few vegetables, fish or meat in various guises, chips and pasta. The chef was quite imaginative with left overs. Do not expect anything special. Reception staff friendly and helpful, bar staff work long shifts and are friendly, only two drinks per person at a time if all inclusive. Entertainment is limited - flamenco Friday, discos, live band etc rotating round. Daytime there is archery, table tennis, shooting gallery and board games. One entertainment guy who did a reasonable job. We had a lot of heavy rain and a lot of bored kids during our stay. Basicly this hotel is a bit tired,the lounge and bar areas are a bit tatty, the rooms are small we had three single beds in a double room which left very little room for manouvere! I had to push my sons bed out of the way to get at the wardrobe, which fortunately had sliding doors. Also the walls are very thin and you can hear peoples conversations quite clearly. With that said if you just want somewhere to sleep and base yourself for a couple of nights its bearable. This hotel is not for people without children or if you like peace and quiet the best description I can think of is a holiday camp. We have never had an all inclusive holiday before and to be quite honest it was cheap, all I can say is you get what you pay for. My 11 year old son liked having kids his own age to hang out with and a bit of freedom with his magic card that gave him access to all the soft drinks he could manage and allowed him to eat when he wanted while we were in the hotel. It also caters for a lot of school trips and large groups.

Food was absolutely hideous and we were forced to eat out. Staff were hit and miss ranging from ones that would bend over backwards to ones that even pretended not to understand English. Guests were regularly seen having rows with staff. I had read bad reviews after booking but decided to give the hotel the benefit of the doubt. DON'T. The dining room is like a fight in a prison canteen with the food no better than slops. If you want to loose weight on your holiday then is is the place for you as only the salads were decent. Forget a sunbed by the pool unless you want to set an alarm for 4am and sneak down with the hundred other bed getters dressed in black sneaking past the guards. We had to go to the beach every day and spend on average 20 euros for 3 beds and an umbrella. The rooms were squashed but clean and the maids were very helpful. All in all though I wouldn't send my worst enemy there. Don't go near it.

Booked this hotel as a last minute deal. We booked on an all inclusive basis. The hotel was clean and the staff were friendly. The food was ok, plenty of variety, ie salads, meat, pasta, chips etc.. Most days they had a special dish of paella or fresh fish, and a vegetarian section, plus plenty of cakes, puddings & ice cream for kids.
Bar staff were very friendly especially with the children. Maids cleaned room every day with dirty towels replaced daily.

The room slept 4 although this was quite squashed had to move bed to open balcony doors properly.

Entertainment was poor mostly geared towards spanish or older people.
Had no problems getting sunbeds (although we put towels out about 7 am)

larger pool very busy,mostly used smaller ones at front of hotel, kids could use inflatables or play with balls etc.

walls in room were very thin(could here next door arguing at night) But had a supply of ear plugs with us wich were used!!

Came to this hotel with an open mind and it really wasn't as bad as other people have reported. If you want 5 star accomodation the pay for it!!

this hotel is appalling, when we finally arrived after a three hour transfer from girona airport we were told our rooms were not ready! even though we arrived well after 5pm, so we had to go to another hotel within the h-top group half an hour down the road. my children had not had a meal since 8am at the airport before departure. the idea that it is all inclusive is laughable, the food was cold even at the beginning of the mealtimes. we had to go out to eat most nights so we could get something decent. the only good thing i have to say about this place is that the cleaning staff on floor 7 are lovely. the rooms are cramped, the balcony had a railing round it, but enough for a young child to slip through at the bottom, so we couldn't have the door open, to let air in (as the air con doesn't work) in case my 18month daughter fell through. to lock/unlock the door from inside the room of a night is a game in itself, the key is in a holder to allow the lights to work, but if you take the key out the lights go off, try finding a keyhole in the pitch black!! the pools are not heated so even in the height of summer the water is freezing so you can only stay in for a few minutes before turning blue. the bar has a rule of only two drinks per person per serving, so to get us all a drink we all had to stand at the bar, even the kids. it states that there is a kids club (from 5-12yrs) but we couldn't find it and when we asked the staff they suddenly didn't understand what we were saying! this is a terrible hotel and i would neither recommend this hotel or any in the h-top group to any one, ever.

This is the worst holtel I have ever stayed in. It should be no stars not 3 star. We have just arrived home and are feeling stressed, tired and need a holiday as this felt like a punishment rather than a holdiay. Had we been able to afford to come home on first day we would have, myself and children were in tears when we saw where we were staying, it was like a youth hostel for teenagers, and it was disgusting.

Main points for complaint:

Booked two family rooms - got 2 tiny rooms for 2 people in each with 2 additional camp beds squashed in

Beds jammed up against balcony door and wardrobe, all beds in a row, coudlnt access balcony unless we moved the beds and then squeezed out tiny space

This was a fire and safety hazzard!

Sheets on beds filthy and smelled of urine

Had to move furniture on top of each other in able to move

Vent in bathroom was slatted door and could access next room through this

Walls paper thin - could hear Everything even breathing from next room

Paint on doors and balcony flaking
Tiles on balcony chipped

Balcony glass seperators broken and sharp glass was a hazard especially as we have young children

7th floor allocated for family, space at bottom of balcony could mean small child could slip through, balcony very unsafe, i had nightmares of my youngest falling down off balcony, so would not let her out there

crowds of young teenagers running up and down corridors from 12.30 am untill about 5.30 am. shouting and screaming and banging on our door. we were terrified and phone in room didnt work and we couldnt go out because we were too scared we would be attacked. no security evident. This happened every night and we had no sleep.

Tv blaring at all hours from other rooms

glass at bottom of pool. and when we reported it, they didnt clean it away until next day, let people continue to use it

rude staff in dining room, allocating us dirty tables, shouting at us if we moved table an inch to get into the seat

food the worst i have had in my life, inedible

lifts for 3 people, with crowds of 10 squeezed in when i was in it

lifts filthy - covered in food and drink

only allowed 2 drinks per visit to bar, queues of 45 mins at bar with drunken teenagers

entertainment appauling

snacks limited and disgusting

hairs in food

We complained to our travel agent in the local area and they did nothing to help us, as we did to the hotel manager, but they were not interested, and refused to move us unless we paid for another hotel but we couldnt afford it.

When we checked in, the lady in front of us was complaing that she had just moved in and there were used condoms hanging from her airvent in room. She too had been put in a room for 2-3 people at max and was a party of 4. I could not understand how we could have been put in such a small room, which was not suitable for a party of 4 people, when there should only have been 2 beds in the room. We were on top of each other, and could hardly breathe, and it was a fire hazard squeezing 4 people in a room for 2!!
They cant possibly justify this, and charge 4 people for sleeping in such a room, where 2 of the beds were not even proper beds, they were camp beds. This obviously is so that they can get 4 people money in a room where 2 people are paying.

We have written to ABTA and the travel company, as they cant get away with this! Also we are more tired and stressed than we were before we went. We spent the holdiay in tears and had to eat out as the food was disgusting, and the bar over run with huge crowds of teenagers. U couldnt get in and out front entrance because of the huge crowds of teenagers. It was a very frightening experience, and would never go back even if it was free with money thrown in.

I wouldnt wish this on my worst enemy, and am sad that i had to put my family through this. We couldnt afford to come home, and nobody in hotel or resort emergency number was interested so we had no choice.

PLease, Please dont go to this hotel, as you will be very sorry.

We are a couple in our mid 40`s and after reading previous comments before we departed we weren`t expecting many frills, (but we were prepared and had brought earplugs!).

The hotel resembled a 1970`s comprehensive school in style (but so did most of the other hotels in Calella), we found the staff polite and helpful and smartly dressed, they seemed to take pride in their job, which must be hard at times because a lot of the residents (mainly under 20`s) appeared to want to spend all day getting as drunk as possible.

The food was basic (chips, sausages, burgers everyday ) and usually very greasy but it was edible and filling, though very average in taste.

Most evenings there was a que at the bar but usually 5 minutes (no worse than a night down town!). The drinks weren't labelled brands but very alcoholic(more than enough for light drinkers like us!)and the staff serving took no stick from anyone trying to push in, they treat everyone the same.

The room walls were plywood and very thin! Overall a clean, well run hotel with average food, poor entertainment and loads of noisy students 5/10.

We were only there for 3 nights, 7 nights and the rating would have been lower!

we had looked forward to this holiday since January. We had been put in this hotel because company had double booked us it was hotel from hell. You had to wait 30mins for drink and then could only have two drinks at a time which were only small glasses.

We were all inclusive and had to go out on a night for meals because food was so bad. No choice same food everynight and it was not very hot.

Noise was really bad everynight hotel was full of young people who did not look old enough to drink running up and down corridors all night would not go to this place again and would not recommend it to anyone.

Hotel was terrible food the same every day and not very hot we went out on a night for something to eat even though we were all inclusive.

Walls paper thin could here every noise it was full of young lads and lasses getting drunk and shouting and banging doors most of the night.

It was impossible to get any sleep came back more tired than when we went.

We had gone as it was my birthday and my daughters first wedding anniversary it was like spending it in the hotel from hell would not go again.