38 Reviews
Traveller Rating
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Excellent12
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Very Good17
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Good5
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Average2
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Poor2
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
17 years 2 months ago
well, i'll start by saying i didn't want to come home!!
we had a family room inside the hotel which had the most fantastic beach view. it was a great way to start your day.
rooms were clean and we had a maid every day to make the beds.
the pools were lovely but very deep, and very cold but they were always clean, i never saw a piece of litter on the floor for more than a minute.
entertainment was based around the french and not always interpreted in english, don't get me wrong the entertainment staff were fab and extremley talented but if u didn't speak french sometimes u were left not knowing what was going on!!!!
food was nice, large selection of main, salad, breads, cheeses etc but you needed to go to the main restaurant to find this the side bars were limited to chips, chips and chips!
overall great beaches, great veiws, great staff {they love kids}best holiday so far!
we had a family room inside the hotel which had the most fantastic beach view. it was a great way to start your day.
rooms were clean and we had a maid every day to make the beds.
the pools were lovely but very deep, and very cold but they were always clean, i never saw a piece of litter on the floor for more than a minute.
entertainment was based around the french and not always interpreted in english, don't get me wrong the entertainment staff were fab and extremley talented but if u didn't speak french sometimes u were left not knowing what was going on!!!!
food was nice, large selection of main, salad, breads, cheeses etc but you needed to go to the main restaurant to find this the side bars were limited to chips, chips and chips!
overall great beaches, great veiws, great staff {they love kids}best holiday so far!
Travel operator: thomas cook
Recommended
17 years 2 months ago
excellant, brilliant,super,smashing club sultan rocks
cleanliness is excellant reception staff very friendly and helpfull,jo the tc rep had great info on the area and was very helpfull on picking the right trip i went swimming with dolphins wow!!!!!didnt have any kids with me but that didnt stop the kids club reps chatting to me.ENTERTAINMENT TEAM, wow they were amazing had been here in may and the english team had struggled back then due to lack of venue space but they have now joined with the french this makes a team of 13 and it works so well you have annis, ebo,
ozgur,mido the only word for them is MAD, katy if u want to relax then stay away from her!!!!! kim is very talented and has an amazing voice.this is an amazing complex and would defo go back,try it you wont b disapointed as long as you go with an open mind that this is turkey a foreign country that has probably never heard of fishfingers and that it it is a multi lingual complex not blackpool then you will be fine
cleanliness is excellant reception staff very friendly and helpfull,jo the tc rep had great info on the area and was very helpfull on picking the right trip i went swimming with dolphins wow!!!!!didnt have any kids with me but that didnt stop the kids club reps chatting to me.ENTERTAINMENT TEAM, wow they were amazing had been here in may and the english team had struggled back then due to lack of venue space but they have now joined with the french this makes a team of 13 and it works so well you have annis, ebo,
ozgur,mido the only word for them is MAD, katy if u want to relax then stay away from her!!!!! kim is very talented and has an amazing voice.this is an amazing complex and would defo go back,try it you wont b disapointed as long as you go with an open mind that this is turkey a foreign country that has probably never heard of fishfingers and that it it is a multi lingual complex not blackpool then you will be fine
Travel operator: thomas cook
Recommended
17 years 3 months ago
we have just arrived back from club sultan and the hotel was spotless the staff work 24hrs cleaning no litter anywhere the maids cleaned daily and changed sheets every other day even by the pool there is staff collecting empty cups and any rubbish.there was so much choice of food in the restaurant especially if you like to try lots of international foods.we are quite fussy eaters so not as much choice for us.breakfast was probably the worst for us as we just had toasted slice bagette with jam there were eggs on offer but dont expect full english as there is no bacon,ham.or sausage as it a muslim country dinner and tea had more choice like spag bol,kebabs chicken, rices,plus there are snack bars which sell burgers,pizzas,chiken salads,etcmy main prob was ther was no food or snacks after 9.30pm even though they advertise a late tea 11pm-1200am but this is some left over food from main tea left in silver covers.location bit out of way for us small town called ozdere 20 mins away but main town kusadasi 45mins and
Travel operator: thomas cook
Recommended
17 years 3 months ago
The setting is fantastic. As already said the hotel does have many french quests but it did not spoil our holiday. The entertainment teams do seem to be trying to work together to cater for all but still heavily influenced but the french, however reps working very hard at integrating french and british. Saying that though we had a brilliant time. The food is excellent,even a fussy eater should find something! The staff could not be friendlier, and the hotel is spotlessly clean. The security was visible and felt very safe.
There are lots of steps so not for those with mobility problems. The infinity pool was amazing, however getting sunbeds was not easy!.The three themed restaurents are lovely, the choice of food in these is limited but for a nice leisurely evening meal being waited on in a beautiful setting well worth a visit. We had four teenagers with us and they found friends, joined in the activities and had a good holiday.
It was our first time to turkey but would definitely go back again and to this hotel.
There are lots of steps so not for those with mobility problems. The infinity pool was amazing, however getting sunbeds was not easy!.The three themed restaurents are lovely, the choice of food in these is limited but for a nice leisurely evening meal being waited on in a beautiful setting well worth a visit. We had four teenagers with us and they found friends, joined in the activities and had a good holiday.
It was our first time to turkey but would definitely go back again and to this hotel.
Travel operator: Thomas Cook
Recommended
17 years 5 months ago
We have just arrived back from this hotel and loved it. The hotel was spotlessly clean in the public areas and our rooms were cleaned every day.
The food was good, lots of choice including kids food although inevitably after 2 weeks there was some repetition.
The best thing were the desserts - really lovely especially the turkish baklava which looked like sausage rolls but were deliciously sweet and syrupy, even the kids liked them!.
It is true that lollies are not included in the all inclusive but you could have a free walls icecream at lunchtime, which my youngest daughter did every day.
The location of the hotel was perfect, very quiet, lovely grounds, 2 nice beaches and 2 fantastic pools. The staff we encountered were very polite and helpful, as were the british reps.
This hotel was really only let down by the british entertainment which was held in the winter garden on the third floor.
This was an indoor venue with no air conditioning so it was impossible to watch it and very few people bothered. We went to the french entertainment in the amphitheatre which was easy to understand and quite funny at times.
Not sure why the entertainment couldnt have been a joint affair between brits and french, we did ask but were told that the brochure promised english entertainment so it had to be provided separately. Tosh!
The daytime activities were joint and this worked fine, although the french reps did all the work!! We visited Ephesus which was interesting but extremely hot this cost us about
The food was good, lots of choice including kids food although inevitably after 2 weeks there was some repetition.
The best thing were the desserts - really lovely especially the turkish baklava which looked like sausage rolls but were deliciously sweet and syrupy, even the kids liked them!.
It is true that lollies are not included in the all inclusive but you could have a free walls icecream at lunchtime, which my youngest daughter did every day.
The location of the hotel was perfect, very quiet, lovely grounds, 2 nice beaches and 2 fantastic pools. The staff we encountered were very polite and helpful, as were the british reps.
This hotel was really only let down by the british entertainment which was held in the winter garden on the third floor.
This was an indoor venue with no air conditioning so it was impossible to watch it and very few people bothered. We went to the french entertainment in the amphitheatre which was easy to understand and quite funny at times.
Not sure why the entertainment couldnt have been a joint affair between brits and french, we did ask but were told that the brochure promised english entertainment so it had to be provided separately. Tosh!
The daytime activities were joint and this worked fine, although the french reps did all the work!! We visited Ephesus which was interesting but extremely hot this cost us about
Travel operator: Thomas Cook
Recommended
17 years 5 months ago
Our second visit. As always the food is exceptional and the cleanliness of the public areas all over the hotel is to a very high standard. The staff are great, especially Anis, Ozgur and Ibo.
Unfortunately, as much as they tried, the English entertainment was poor. Attended the French entertainment instead, which was quite a bit better, although we couldn't understand too much of it.
Unfortunately, we were first booked into a room within the hotel itself, which was of a very poor standard, so we were moved to a bungalow, which was much better, although not as good a standard as we had had in previous years.
It seems that this hotel has had a lot of work done to it in the last couple of years, but the existing rooms seem to have been left to decline. The existing rooms, need a definite face lift.
We would return again, but I'd be quite picky about my room next time, in case I got one of their sub-standard rooms again.
Unfortunately, as much as they tried, the English entertainment was poor. Attended the French entertainment instead, which was quite a bit better, although we couldn't understand too much of it.
Unfortunately, we were first booked into a room within the hotel itself, which was of a very poor standard, so we were moved to a bungalow, which was much better, although not as good a standard as we had had in previous years.
It seems that this hotel has had a lot of work done to it in the last couple of years, but the existing rooms seem to have been left to decline. The existing rooms, need a definite face lift.
We would return again, but I'd be quite picky about my room next time, in case I got one of their sub-standard rooms again.
Travel operator: Thomas Cook
Recommended
18 years 3 months ago
OK where do i start.
ALL INCLUSIVE : This is veilled in the brochure as food is only available at stated times and this should really be classed as FULL BOARD with free drinks. Breakfast is 0700 to 1000 and i saw no signs of a late breakfast as stated. Food is then not available until 1pm at the two snack bars and consistes only of chips burgers and spag bol with assorted salad and some trifle cakes. Lunch in the main restaurant is 1300 to 1430 and dinner is 1930 to 2130 after which no food is available in the hotel.This can be a problem for any diabetics and taking food out of the restaurant is prohibited but as we were missing our last meal on our final day and the prospect of airport food only we got some silver foil from the local supermarket and made up some rolls and baguettes at lunchtime for the trip home.
The food in main restaurant is absoloutely superb and varied and the choice is amazing. Ten out of Ten for food quality and option and on Turkish night go straight to the outside section for the lamb and kebabs and wraps.
ICE CREAMS : This is not available on this tariff but ice creams can be purchased from the lower pool shop kiosk at approx 3/4 lira for a cornetto. This shop is open between 1000 and 1700 and also sells newspapers if needed that will cost about 5 lira or
ALL INCLUSIVE : This is veilled in the brochure as food is only available at stated times and this should really be classed as FULL BOARD with free drinks. Breakfast is 0700 to 1000 and i saw no signs of a late breakfast as stated. Food is then not available until 1pm at the two snack bars and consistes only of chips burgers and spag bol with assorted salad and some trifle cakes. Lunch in the main restaurant is 1300 to 1430 and dinner is 1930 to 2130 after which no food is available in the hotel.This can be a problem for any diabetics and taking food out of the restaurant is prohibited but as we were missing our last meal on our final day and the prospect of airport food only we got some silver foil from the local supermarket and made up some rolls and baguettes at lunchtime for the trip home.
The food in main restaurant is absoloutely superb and varied and the choice is amazing. Ten out of Ten for food quality and option and on Turkish night go straight to the outside section for the lamb and kebabs and wraps.
ICE CREAMS : This is not available on this tariff but ice creams can be purchased from the lower pool shop kiosk at approx 3/4 lira for a cornetto. This shop is open between 1000 and 1700 and also sells newspapers if needed that will cost about 5 lira or
Travel operator: Thomas Cook
Recommended
18 years 3 months ago
ALL INCLUSIVE : This is veilled in the brochure as food is only available at stated times and this should really be classed as FULL BOARD with free drinks. Breakfast is 0700 to 1000 and i saw no signs of a late breakfast as stated. Food is then not available until 1pm at the two snack bars and consistes only of chips burgers and spag bol with assorted salad and some trifle cakes. Lunch in the main restaurant is 1300 to 1430 and dinner is 1930 to 2130 after which no food is available in the hotel.This can be a problem for any diabetics and taking food out of the restaurant is prohibited but as we were missing our last meal on our final day and the prospect of airport food only we got some silver foil from the local supermarket and made up some rolls and baguettes at lunchtime for the trip home.
The food in main restaurant is absoloutely superb and varied and the choice is amazing. Ten out of Ten for food quality and option and on Turkish night go straight to the outside section for the lamb and kebabs and wraps.
ICE CREAMS : This is not available on this tariff but ice creams can be purchased from the lower pool shop kiosk at approx 3/4 lira for a cornetto. This shop is open between 1000 and 1700 and also sells newspapers if needed that will cost about 5 lira or
The food in main restaurant is absoloutely superb and varied and the choice is amazing. Ten out of Ten for food quality and option and on Turkish night go straight to the outside section for the lamb and kebabs and wraps.
ICE CREAMS : This is not available on this tariff but ice creams can be purchased from the lower pool shop kiosk at approx 3/4 lira for a cornetto. This shop is open between 1000 and 1700 and also sells newspapers if needed that will cost about 5 lira or
Travel operator: Thomas Cook
Recommended
18 years 3 months ago
Cleanliness - You could not get a cleaner, tidier hotel the grounds are immaculate and in a superb condition, the poolsides are spotless with staff picking up rubbish, and plastic cups all day
All inclusive - is a slight miss-nomer when applied to this hotel. As mentioned previously there is no facility for late snacks, childrens ice creams.
The hotel food whilst plentiful and varied at brekfast and dinner was spolit by the snack bars only serving, Kofte with rice and Chips, hamburger with Chips, cheese and chips, chips and chips and spaghetti bologs which you could have,(yes youv'e guessed!!) Chips. The main restaurant is a long walk with not a few steps from the infinity pool etc especially at the hottest time of the day.
The hotel waiting staff and bar staff are great allways ready to smile and serve quickly not missing out the kids. However the management staff at the hotel are appalling. They pretend not to speak english when it suits them and could not orgaise a drink in a brewery. For an alledged 4 star hotel this is just not acceptable. However the Reps based at this hotel are suprb and deserve alot of credit. Joe sorted out room allocation problems and Billy sorted them out when they tried to charge us
All inclusive - is a slight miss-nomer when applied to this hotel. As mentioned previously there is no facility for late snacks, childrens ice creams.
The hotel food whilst plentiful and varied at brekfast and dinner was spolit by the snack bars only serving, Kofte with rice and Chips, hamburger with Chips, cheese and chips, chips and chips and spaghetti bologs which you could have,(yes youv'e guessed!!) Chips. The main restaurant is a long walk with not a few steps from the infinity pool etc especially at the hottest time of the day.
The hotel waiting staff and bar staff are great allways ready to smile and serve quickly not missing out the kids. However the management staff at the hotel are appalling. They pretend not to speak english when it suits them and could not orgaise a drink in a brewery. For an alledged 4 star hotel this is just not acceptable. However the Reps based at this hotel are suprb and deserve alot of credit. Joe sorted out room allocation problems and Billy sorted them out when they tried to charge us
Travel operator: Thomas Cook
Recommended
18 years 5 months ago
The rooms were very spacious with views overlooking lush gardens and the sea.
The rooms were cleaned everyday and clean towels provided daily.
Location of the rooms were great - very central to all amenties.
Hotel staff were always very pleasant and always smiling. They adore the children.
The rooms were cleaned everyday and clean towels provided daily.
Location of the rooms were great - very central to all amenties.
Hotel staff were always very pleasant and always smiling. They adore the children.
Travel operator: Thomas Cook
Recommended
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