441 Reviews
Traveller Rating
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Excellent58
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Very Good187
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Good110
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Average72
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Poor14
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
The staff were uncomunicative and verging on rude, the food got worse by the day as they were actually clearing out the food stores and the hotel staff admitted as much to us and told us that we paid a 'reduced rate' as we were the last people to stay at the hotel for the season. I'm not sure I actually paid that reduced rate however! The Alacarte restaurants were there and they were said to be rather good by some other guests, however, you were only allowed to book them between certain times and unfortunately unless you stood for an hour on the first or second session, all the slots were taken, again, this was due to the hotel 'closing down', no amount of discussing it with the staff or First Choice rep could get any booking for these restaurants.
The mossies were a real problem and we used extra strength creams and sprays every night but still got bitten at the theartre area where the childrens night shows were.
The area the hotel is in an isolated and as the beach is protected it is rather a trek everyday with all your stuff to reach the water (sunbeds etc. aren't allowed due to the turtles, which is a good idea). This is certainly not a resort you can take a stroll from in the evenings. It felt like a prison camp and an endurance rather than a relaxing break, I would rather have stayed at home.
However, this is nothing compared to the other guests we experienced during the stay. We did meet some other guests who were lovely, however, these were in the minority.Guests just let their children run in packs during the day, they ran in the restaurants, stuck their fingers in the food, shouted and screamed through the public areas (in a non child holiday sort of way), took food around the hotel, left it discarded and dropped on the floor. I was hit by a football in the face twice by groups of yobs and then when asking them not to play in the childrens area I was shouted down by groups of drunk adults who were 'supervising' them. These adults similarly left discarded nappies around the pool and half eaten food.
I wouldn't recommend this hotel to anyone whoever they were and certainly wouldn't go again.
There is a sister hotel across the 'line' dividing the two which we were not allowed to visit, this hotel seemed much nicer but guests from this hotel were being herded into ours as the week went on.
I won't ever be travelling with First Choice again.
Travel operator: First Choice
Arrival was quick and the rep on the coach was very useful and had a laugh, a nice lady.
1st impressions was beautiful and check in was fast and told very clearly what was what eg tom watch, stickers for the suitcases.Plenty of reps and was at least 2 at reception at all times. The bellboy took our cases to our room and as a nice gesture I gave him a tip of
Travel operator: First Choice
We were impressed by the level of cleanliness, it was spotless. I felt it was extremely safe for the kids around the pool area too.
Ear infection. Well despite being terrified my girls might catch it, my 6 year old just got a tickly feeling nothing more. I went to the chemist and bought medicine and ear drops
Travel operator: First Choice
Two days before departure I noticed a few things missing from my case(tankini top and an ipod yes one piece of clothing !)others had clothing and a mobile phone and a childs nintendo DS taken. I was really very unhappy and upset about this and spent the last day making statements. Earlier on in the week there was a man on our balcony in the Ibrostar uniform, he shocked me at first but assumed he was tending to the plant boxes or doing maintenance but later found out there never should have been a man on my balcony, we was on the first floor, no one not even the manager found out who this man was or what he was doing. So please be aware I find this a very serious matter. He was not the thief as the balcony door was locked and could only be unlocked from the inside (all I can assume is he was working with the cleaner) I have never had serious issues such as this on a holiday before and I have not stopped thinking about it since I have been back home. I would not even consider going back to this hotel it's such a shame this happened as I will never visit Turkey again and I am sure there are so many nice places to visit.
Travel operator: First Choice
Initially my first impressions of this hotel were good, I can't fault the cleanliness of this hotel it was well maintained.
The food was very poor, although it was always cooked in front of you the choice was limited and it was the same stuff every night. there are 3 a la carte restaurants that you can book into (1 visit per restaurant per stay) if you don't book yourself into these on the day arrive you will be hard pushed to get booked into them at all, we visited the Italia on the Saturday night and the Indian on the Sunday night - in all honesty I would suggest you stick to the buffet restaurant because these a la carte restaurants were worse than the usual poor choice you get from the buffett. We could only get tables booked at 9pm on each of our two visits to the Italian & the Indian, the menu's were poor and the quality of the food no better we left both the restaurants having barely touched a thing, because we had been unfortunate enough to only get a 9pm booking by the time we got out the buffett restaurant was closed so we couldn't eat anywhere else
The hotel location was in the middle of nowhere, the brochure was very misleading, I can't fault the staff however they were all very, very pleasant.
the entertainment was average, kids were well catered for
Travel operator: Thompsons
If you want a couples holiday don't go here it is full of families, which in fairness we did expect however we were led to believe that there was an adult only pool and bar which we never found??
The entertainment team work very hard, but they have to do everything so don't be surprised if one minute they are calling bingo then the next minute on stage dancing and singing! All in all the entertainment is good but is very repetitive like the food! and a bit childish for two adults.
All in all I don't want to be completely dismissive as we did have a nice holiday and the hotel itself is very nice, it was just the food for us - never again!
Travel operator: First Choice
Travel operator: first choice
Travel operator: First Choice
My main concern is the ear infection issue.
My daughter swims for a club - 12 hours a week, she smells of chlorine even after showering and the club's pool waters are checked constantly.I didn't see evidence of any of these.
Both my children got the infection - total cost at the doctors was over
Travel operator: First Choice
Everything about our holiday was great. After working hard all year it was great to have an holiday were you could relax in beautiful spotless surroundings.The food was great, the jacuzzi suite was great,plenty of space which is important when sharing with 2 teenagers. The sheets were changed every day along with the big fluffy towels. Mini bar was stocked daily too.
The location for us wasn't a problem as we have been to Turkey twice before so knew the location. It was well worth being a little off the beaten track to have the luxury of the hotel. In the village nearby there are agents for excursions. It cost us
Travel operator: booked seperate flights & hotel on internet
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