Cleanliness: If I could give minus 10 I would! Was informed when we got there we had been given upgrade which sounded great @ reception, so in some ways we must have been lucky - think the upgrade meant we had double glazing,but can't complain it meant it was then quiet & warmer! When entering the room it was disgusting by far the worst we have ever seen! So went back to reception & asked if I could pay for upgrades but none were available, she did tell me to go and ask cleaners to clean but I said I would do it myself. Thouroughly bleeched everywhere & got rid of years worth of dirt around taps with some bleach & elbow grease! (Sounds far fetched but have got photos to prove it!) Left all cuttlery, dinner service etc in bleach over night & the dirt that came off was unbelievable! Felt bit better knowing my children could touch things! Really budget accomodation, when pulling out bed at 10.30pm on 1st night my partner sat on it & it fell through at the foot of the bed on one side & at where your head lies you had a decline so you could feel the blood rushing to your head (that was solved by placing seat cushion under mattress - slightly high up then but better) 2nd night was the same but they did TRY to fix! 3rd night they eventually fixed it but was terribly uncomfortable - slight decline but managable, springs sticking in back! Toilet seat was broke - they did fix. Wardrobe broken - did not fix. Heater in bathroom broke which they did fix. Spiders & web in t-pot & bread bin (sounds petty but it shows how long they had not been cleaned for) Built up mud on bathroom floor in corners. Black mould on seals around bath & sink. Thick dirt & dust on all skirting boards. Broken curtains. If it had been cleaned properly I could have overlooked but it was really bad on top of the BASSIC accomodation it made it look 100% worse!
Entertainment - Pool, disgustingly dirty, grime around edges & bits floating round in water. Bikes, expensive but great fun for the family. arcade - expensive. show bars - ok, kids loved dancing! Park - great fun for kids. Shows/Rides - expensive & not lrg variety.
Large - tasted watered down. Not large selection of drinks for kids - mainly fizzy drinks, which my kids do not normally have!
Food - ok in diner but not alot of choice & like being in school dinners. Takeaway - Chicken burger ordered, which was burnt & expensive on 2 occassions.
My partner said it was like being in prison & needless to say we would never go back!
Travel operator: Pontins Prestatyn Sands
Travel operator: Booked it on the internet
Travel operator: N/A
the only upside to our trip was the surrounding towns and out trip to the great orme . we will never book a trip to pontins again
Travel operator: pontins
Travel operator: internet
Travel operator: booked online
It's a bit outdated and not very pleasing to the eye and is like stepping back in a time warp.
We had one block for all our group, the rooms were not what we had expected but weren't the worst we've ever stayed in before.
Had bother with kids from other teams running riot and kicking football between the chalets to all hours of the morning, rang security about 4/5 times but nothing was done, so just had to put up with it.
The food was ok, but once again the decor was drab, the Queen Vic bar could do with a lick of paint and a really good clean and spruce up..
overall: I think Pontins should invest some money in this place, re vamp the chalets, canteen and bring them up to date, give the place a good clean, put in lcd tv's with satellite channels, new sofa beds and metal framed beds.. Should be able to do this at the nearest IKEA!!!!!
anyway, it wasn't all bad we came home winners!!
Travel operator: sci soccer tournament
even the bingo was spoiled when one of the bluecoats said there was no more bingo even though people were still getting in line he stood at the back of the queue on turned people away i thought this place was to be fun, dont believe the good reviews
Travel operator: drove
Travel operator: internet
good weather ment a good stay ,staff were very good with the children always had the time to say hello or just make them laugh.
Travel operator: none
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