Colourful Coasts - Island Escape 6 - 13th November 2009
When we arrived I complained about our cabin, the carpet was dirty and the valance was also marked and dirty. After complaining the carpet was cleaned and the valance exchanged for a clean one. Also the cabin was very small. We have sailed on the Island Escape previously about 6 years ago, and the ship certainly seemed tired and jaded in decoration etc.
However as our holiday commenced I can only say we were well satisfied with everything else, lovely, helpful, friendly staff, excellent food, good entertainment and the trips we took were well organised. Also although we were all-inclusive, the drinks to buy were very reasonable, as my husband remarked the same price as at home.
I have one very big bone of contention though. On the last morning we were offered what I thought initially was a 'courtesy' bus to the resort of Lanzorote from the ship. On the daily sheet we were told that it was dangerous to walk to the resort as the route took you through a busy motorway, which would take 50 minutes to walk. There was a charge of £4.00 return. On principal I thought that it was unfair to charge passengers for this trip. When I pointed this out on the tour desk he pointed out that it was not a 'courtesy' bus but a 'shuttle' bus - whatever the difference is. We departed on the day, after paying at the desk, and got a ticket. I handed the ticket into a Island Escape Staff member who stood by the coach. I then asked what we could show on the way back and was told that we didnt need one to come back.
When we came back to the picking-up point there were many people waiting for the return 'shuttle'. Anyone could have got on the bus without any payment, whether they had walked or taken a taxi into the resort - so what is the point of charging and issuing tickets. Also we saw first hand that the route was dangerous, no pavements round winding motorway roads, although the journey in fact took 5 minutes and not 15 minutes as I was told when purchasing the tickets. My point is that when docking in such an awkward place, passengers should have not been charged for the journey, it is the ships problem, not ours. I explained my complaints to a young lady at the tourism office where the coach stopped and she seemed embarrassed and puzzled as to why we were not issued with return tickets. Many other passengers voiced the same concerns.
A black mark to what would have been an excellent cruise, it makes one feel uneasy, and I absolutely hate being 'fiddled' and I think we most certainly were. In fact this is why I would not sail on this ship again - we were taken for mugs.
Travel operator:
Fred Olsen Travel