We went to PP in July 05 and had a catalog of problems. Nothing massively serious but we got £136 back as we complained that customers going to the Tropical had this offered to them. They initially offered us First Choice vouchers, but as I had already booked a holiday this was no good to me. I had no problems getting cash instead and their complaints procedure seemed well oiled, prob as they'd had so many from the hotel residents!
There was me, my wife and 2 year old daughter and we personally would not go back there as it is out of the way, expensive for non inclusive drinks, the so called al a carte restaurants are prety crummy to be honest with most of the food found in the buffet anyway. In addition the drinks offered were a very poor selection, and the beer was just awful, though that maybe just my personal taste I reckon.
In summation, it may be fine for families with older kids, but with a small child it is a bit of a pain. The tweety creche is excellent but the problem is at night. The entertainment is set up for older children and the auditorium is very dark, so you can never relax as you cant see the little ones if you take your eyes off them for a minute. Oh and as others have said you get biten to death too! We made friends with other people with older kids and they thought it was good there, so maybe it all depends on how lod the kids are.
I am going back to booking a private apartment and cheap flights and making my own fun. It's a lot cheaper than the packages and the quality of accomodation is usually excellent. At least when I see a picture from the balcony of a sea view I know it wont be cancelled!