BEWARE ! TRAVEL REPUBLIC SCAM - Page 2 - Holiday Complaints, Holiday Forums

DO NOT BOOK A HOLIDAY WITH TRAVEL REPUBLIC

because if your holiday goes wrong TravelRepublic will NOT take any responsibility!

If you want to know the full story keepreading.

Webooked an all inclusive holiday with Travel Republic to Egypt. When we landed
in Egypt our Hotel Transfer that was prepaid never showed up and their phone
number that was provided did not exist so we had to pay for a taxi to our
accommodation. On our arrival at the hotel Tropital Naama Bay we were informed
that the travel agent had only booked us in for B&B and not the all
inclusive that we had already paid for. When we contacted Travel Republic via
mobile phone re. the situation we were told that they would solve our problem
within two hours but heard nothing after so the hotel agreed to contact Travel
Republic on our behalf. We also mailedthe travel agent and waited for a reply.

After numerous emailswe were informed that Travel Republic was not able to help us out while we were
on holidays but were told to keep all our receipts so we would be able to ask
for compensation on our return:
(Thankyou for your communications regarding your travel arrangements. We arealways disappointed when a customer feels less than fully satisfied with the
service received. I am sending you a link to submit your formal complaintwhen you return from your holidays. The link supplied will not be able to be
accessed until your return date. Customer Relation Team won’t be able toaction your request whilst you are on holiday. If you still require anyfurther assistance whilst you are on holidays, please feel free to advise me
and I will be pleased to assist).
Iwas not happy with this arrangement so asked again for the hotel to contact
Travel Republic – I do not understand how a Travel Agent is not able to help
their customer during their holiday, is that not part of their job
description?!

Ittook 5 days for a Reception member of staff to finally get a “solution” from
Travel Republic which was to make us pay the difference between the B&B and
the All Inclusive rate. At this stage the hotel reception staff felt so sorry
for us that they let us pay half of the All Inclusive rate and they would try
to recover the other half from the travel agent so we agreed to pay the €260.

Due to all the stresscaused during the holiday I asked Travel Republic to refund half the total cost
of the holiday (approximately €800, allowing for the costs we incurred: €260 we
paid the hotel, €30 for airport transfers and a mobile phone bill of €40, it was
only an additional €470 which I felt was reasonable compensation). After almost
a 4 week wait they informed us that we would not be compensated at all, not
even the additional money we had to pay ourselves!!
(Iam sorry we have been unable to resolve your concerns to your complete
satisfaction and I once again hope you understand our position. Thank youonce again for taking the time to contact us here at Travel Republic we value
all customer feedback).

Wethen decided to take the case to ABTA (The UK’s largest travel association,
representing travel agents and tour operators) thinking that we would get the
compensation owed but Travel Republic did not wanted to take any responsibility!

IF YOU BOOK A HOLIDAYWITH TRAVEL REPUBLIC AND SOMETHING GOES WRONG TRAVEL REPUBLIC WILL CLAIM THAT THEY
ARE NOT RESPONSIBLE!

And does your final confirmation invoice state that it was a package as defined in the regulations that they sold you? I've used TR a number of times without a problem but their T&Cs make it clear that unless their confirmation invoice states that what you booked is a package then your contract for the different components is with the supplier of that compenent and not them. For example, I have used them for getting really good deals on hotels in Spain without any problems but the invoice made it clear in each case that my contract was with Jumbo Tours, a Spanish company. In the event of a problem with the hotel booking then I would have needed to take it up with them and not TR. I was happy to take the risk because these bookings were usually for DIY trips and the prices were considerably cheaper than booking direct with the hotel.

I'm sorry that you've had so much trouble and were so diappointed with yiur holiday but members here won't be able to offer detailed advice without more information on whether this was a traditional package and hence your contract was solely with TR for all the components of your holiday or eg a 'flight plus' booking where your contract for the different components was potentially with the individual suppliers and not with TR.

Holiday Complaints

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