Hi all, in desperate need of some advice. I have booked a holiday with departure ( Xmas Day ) from Birmingham .Yesterday received message from tour operator advising that they were changing the airport of departure to Manchester as they would now not be flying from Birmingham on that day .
In real terms it will now cost fuel, a night's hotel and a week's parking due to this change - all of which would have been avoided if departing from Birmingham. The tour operator have advised that they will not assist with these costs as the holiday cost from Manchester is greater than from Birmingham ( we have no way of checking this -even if true surely that is a considered risk in advertising and accepting bookings against a Birmingham departure ) and they are already absorbing that " loss of revenue".
I do not want to cancel ( they have offered full refund or change of flight to 22nd Dec - which cannot do due to work or change of destination - again do not want to do otherwise would have chosen there in first place ) as have waited many years to get away at Xmas .
Obviously they have all their terms and conditions but in my mind they have in effect increased the cost of the holiday to me through a "back door" although they are not directly charging more and I do believe that they should take some of the cost.
Can they really act like this without any recourse ?
Any assistance appreciated
Thanks H.
I don't think there's much you can do Helen as the TO has given you plenty of notice and also offered to refund the cost of the holiday.
That is a shame. Very annoying but, as Glynis says, they have given options so I can't see you can get any further with it.
Have you thought about taking Stagecoach instead of the car? It can be a lot cheaper and actually it can be quite relaxing
Where are you headed to for Christmas?
At least they have given you 8 months notice and options. There isn't much that you can do as your planned holiday is in Winter 2014 season and most TOs are not even into Summer 2014 schedules.
Under Reg 261/2004 ( http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:32004R0261:EN:HTML ) the airline has effectively cancelled the previously planned flight on which you had a reservation and re-routed you the following day.
Under this scenario the airline is under no obligation to pay any compensation as it has given you more than 14 days notice of the change.
However, the airline is obliged to offer you the choice of a full refund (so that you can book an alternative trip) or a re-route (which it has done on either the 22 or 26 Dec).
There is no obligation on the airline to offset your consequential losses (travel to the airport, parking, night in a hotel) as these are choices of your making not those of the airline.
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