Holiday Complaints

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I suggest that you read the T&C's from the brochure you booked from to establish the next course of action.

You are most probablt legally able to cancel the holiday with all monies paid refunded and depending on how far the holiday is ahead a fixed sum of compensation.

That is what they have to legally compensate you with. Anything above that will be a gesture of goodwill.

Mark :)
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Hi Lynne,

I'm sure there will be something in Libra's T & C's about flight schedules being for guidance and subject to change due to the brochures being printed so far in advance.
I can't get onto their website to check the T & C's but the company I work considers a change of UK departure airport as a 'significant change' and as such, we would give you three options:

1. Accept the change.
2. Make alternative arrangements with us subject to availability.
3. Cancel and receive a refund all costs .

I think most TO's work on pretty much the same T & C's so you should be able to get your money back and rebook with another company.

Louise
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David HT Mod
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Back to the TA this morning regarding airport change................ have been offered two alternatives
Bristol a week earlier but great flight times , or Cardiff on the same dates as original booking but the flight times are not as good , TO will hounour price differneces , we have chosen the bristol dates which is a weekend rather than the midweek .

Well done going places.

Lynne .
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