Hi Sunaddict
Yes, I have applied to Thomson for a refund of the flight element of the holiday. They have yet to respond but I understand that I am entitled to this as I didn't fly and the delay was well over 5 hours (30.5 to be precise). Of course, even if they do agree that they are liable for this payment, we then start the battle on what they estimate to be the value of the flight element of the holiday...
Certainly becoming well informed on consumer rights as a result of all of this.

Thanks for the advice and interest...

StuartJohn

Generally speaking TOs seem to operate on the rule of thumb assumption that the flight element of a package holiday equals 40% of the total package but in your instance I would assume that they wouldn't include the costs of ski passes etc within the package cost for these purposes.

SM

SMa

I used to think that but Thomson's told us, that our flight to Jamaica was £85 per person when it came to potentially cancelling because of a delay!!!

yes, it makes you wonder what they were intending to fly you there with!
Given taxes etc, I can't see how they can argue that it's less than £150 each.. we'll see. Got to get a response from them first! They're supposed to reimburse within 7 days.
StuartJohn

I have stated this before, and the sooner somebody within the industry sorts it out the better.

TO's always claim when it gets to paying compensation due to something going wrong in resort that 40% of the total holiday package cost is contributable to flight cost. That argument in itself is flawed as you can purchase a holiday for £1000 per person or a holiday for £2000 per person to the same resort staying in a different hotel. How can £400 for the 1st holiday and £800 for the 2nd holiday be attributed towards flight cost when you're sitting on the same plane in the same class of flight
And now we have the rediculous situation where these same TO's are claiming that only £60 or £80 is contributable to flight cost for the same flight and same holiday

Would be interested to hear from those employed in the travel industry how such claims can ever stand up in court!

Mark

Hi
Have finally tracked down the right person in Thomson Airways for the refund of the flight. They have offered us £43 each which they say is the cost of the flight. I think this is unacceptable and, if it is around 40% of the cost of the flight and accommodation combined, should be more like £120 per person. How iron cast is this 40% estimate? Does anyone know?

Thanks !

Yes please... answers on a postcard please!

Come on you guys in the industry, please explain that one away!

Mark