Hi all,
Yes Eva has said there will be no problem with flight change. Although, just heard that no flights going out until at least 7.00am, our flight was 5.50am. I am trying to get through to Easyjet right now, but no chance of getting through, been 24 mins so far. Their website shows no flights available for tomorrow now - not sure whether that means they are fully booked as people have re booked or they know more than we do.
I have something special booked & paid for for saturday evening for hubbys birthday, looks like I could lose that too. Oh dear!! Hotel has still not got back to me either.
I was so looking forward to this holiday.
Deb.
Normally when there is less than 24 hours before the flight the airlines take it off sale online and make it only available through the ticket desk or through the phone. Unfortunetly due to the events of today the lines are jammed everywhere, its just a case of keep trying.
Ahh right, that could be the reason then, thank you.
I gave up hanging on after 31 mins, will just follow the news & website now. I may try very late this evening to see if I have more luck!
It's the not knowing that makes it harder, I realise it's the same for everyone - meanwhile clothes getting nicely creassed in holdall.....
Thanks again for your help.
Deb.
I gave up hanging on after 31 mins, will just follow the news & website now. I may try very late this evening to see if I have more luck!
It's the not knowing that makes it harder, I realise it's the same for everyone - meanwhile clothes getting nicely creassed in holdall.....
Thanks again for your help.
Deb.
Update
Hi all again,
Have just rung Easyjet again, now transferred to sat early morning flight as tomorrows cancelled. He said there was no availability for tomorrow, whether thats all booked or they know more than we do
He was a helpful man who put me on hold while he actually rung our hotel to let them know. He also got us a refund for the 2 nights we are missing.
Now, Janerbus again - poor Eva, keep having to change things!!
Keep you updated.
Deb.
Hi all again,
Have just rung Easyjet again, now transferred to sat early morning flight as tomorrows cancelled. He said there was no availability for tomorrow, whether thats all booked or they know more than we do
He was a helpful man who put me on hold while he actually rung our hotel to let them know. He also got us a refund for the 2 nights we are missing.
Now, Janerbus again - poor Eva, keep having to change things!!
Keep you updated.
Deb.
Hi,
Am at a total loss now, our 3rd flight change was due out at 05.40 tomorrow, but they are now saying restrictions apply until at least 7.00am. I have been trying to ring Easyjet & hung on for almost 2 hours but all you get is 'we are endeavouring to answer' your call!!
Does anyone have any idea's please, I really haven't a clue what to do next.
Thank you if you can help.
Deb.
Am at a total loss now, our 3rd flight change was due out at 05.40 tomorrow, but they are now saying restrictions apply until at least 7.00am. I have been trying to ring Easyjet & hung on for almost 2 hours but all you get is 'we are endeavouring to answer' your call!!
Does anyone have any idea's please, I really haven't a clue what to do next.
Thank you if you can help.
Deb.
debdon,
Looking at easyjet's Website they still have that flight as operating. Although it could be unlikely.
The moment they put it as cancelled on their website you can request a Free Transfer or a Refund from their website.
Hope this Helps
Easyjet Latest Flights
Gower
Looking at easyjet's Website they still have that flight as operating. Although it could be unlikely.
The moment they put it as cancelled on their website you can request a Free Transfer or a Refund from their website.
Hope this Helps
Easyjet Latest Flights
Gower
Hi Gower7,
Yes I have been on there several times today, however it now shows on my booking that this is disrupted & I can get another free transfer, the problem is I can't get through on phone!
Don't suppose anyone has any other tel numbers do they - please.
Thanks all.
Yes I have been on there several times today, however it now shows on my booking that this is disrupted & I can get another free transfer, the problem is I can't get through on phone!
Don't suppose anyone has any other tel numbers do they - please.
Thanks all.
Ok, eventually got through, now supposed to be going out sunday evening. I had to ring an 0871 no but got through after about 15 mins. The lady also rung our hotel whilst I was on hold.
Cheers.
Deb.
Cheers.
Deb.
Hi,
I am hoping someone on here will have some knowledge to help me. As above post says, we have transferred out flight yet again for tomorrow, but I really can't see this going ahead according to the latest news.
So, I am wondering if we could re-book the whole holiday thats booked with Easyjet for the same hotel, length of stay for next month within the 30 days they say we can do. It says on our emails that have canceled the flights that we could either have full refund or ' change any directly related sector(s) within the same booking free of charge '.
Has anyone here done this or know if it's possible to do.
I could just take a refund & book it myself but it is dearer than we paid for this holiday.
Grateful for anyones advice. I realise we can't do any of this until they officially cancel tomorrows flight.
Thank you
Deb.
I am hoping someone on here will have some knowledge to help me. As above post says, we have transferred out flight yet again for tomorrow, but I really can't see this going ahead according to the latest news.
So, I am wondering if we could re-book the whole holiday thats booked with Easyjet for the same hotel, length of stay for next month within the 30 days they say we can do. It says on our emails that have canceled the flights that we could either have full refund or ' change any directly related sector(s) within the same booking free of charge '.
Has anyone here done this or know if it's possible to do.
I could just take a refund & book it myself but it is dearer than we paid for this holiday.
Grateful for anyones advice. I realise we can't do any of this until they officially cancel tomorrows flight.
Thank you
Deb.
Not sure about flight plus hotel deals, but you can certainly re-book a cancelled flight and a corresponding return one free of charge. It doesn't matter whether the price is higher, you don't have to pay any more. This applies in normal circumstances, but I'm not sure whether it applies in the particular circumstances of this volcanic cloud/act of god.
Thanks roseweb,
we have had 3 flights transferred already & now have a 4th flight tomorrow - we shall see! I don't know, as you say whether this can be done for the whole thing.
Will have to wait now till they cancel tomorrows flight & ring them yet again. ( Calls have cost a fortune already
)
Thanks again.
Deb.
we have had 3 flights transferred already & now have a 4th flight tomorrow - we shall see! I don't know, as you say whether this can be done for the whole thing.
Will have to wait now till they cancel tomorrows flight & ring them yet again. ( Calls have cost a fortune already
)Thanks again.
Deb.
Hi,
Has anyone managed to get through to Easyjet today at all. I have been trying since 9.30 this morning - very frustrated now!
I thinks it's disgusting that the only number you actually get a ring tone before hanging on is a 0871 no that cost 10p minute!!!! This has cost me a fortune, having 4 flights transferred isn't the problem, it's not being able to get through.....
Has anyone managed to get through to Easyjet today at all. I have been trying since 9.30 this morning - very frustrated now!
I thinks it's disgusting that the only number you actually get a ring tone before hanging on is a 0871 no that cost 10p minute!!!! This has cost me a fortune, having 4 flights transferred isn't the problem, it's not being able to get through.....
debdon wrote:I thinks it's disgusting that the only number you actually get a ring tone before hanging on is a 0871 no that cost 10p minute!!!!
Have you tried the number quoted on SayNoTo0870? 0870 6000000 is quoted as cheaper than the 0871 number.
Darren
Oh Darren, I have tried every number there is, even the 65p minute no. I even went on live help but all he did was give me the same number I have been dialling all day then ended the chat!
I don't know what else to try. I called Gatwick to see if the Easyjet kiosk was manned as we would have driven down there, but it isn't!!
Deb.
I don't know what else to try. I called Gatwick to see if the Easyjet kiosk was manned as we would have driven down there, but it isn't!!
Deb.
Just checking I've read the info on Easyjet's website correctly. If my flight Friday evening is cancelled and I go for the free transfer option and rebook for 2 weeks time, will I also be able to move the return leg booked for 4th May to 2 weeks later?
Hi,
Well I eventually got through later today. I was able to transfer my flight going out to 13th may returning on 22nd, which in turn gives me the whole 9 nights holiday that I had originally booked, so I would think that should be the same for you.
They also canceled the hotel for me with a refund promised, hence I have rebooked the hotel with another company.
The only thing is, you cannot transfer your flights until it says canceled on their website.
Good luck, let us know how it goes.
Deb.
Well I eventually got through later today. I was able to transfer my flight going out to 13th may returning on 22nd, which in turn gives me the whole 9 nights holiday that I had originally booked, so I would think that should be the same for you.
They also canceled the hotel for me with a refund promised, hence I have rebooked the hotel with another company.
The only thing is, you cannot transfer your flights until it says canceled on their website.
Good luck, let us know how it goes.
Deb.
Hubby wants me to ring Easyjet tomorrow to ask for a refund on the flight so we can make other arrangements. I've explained that I can't do anyhting until the flight shows as cancelled on Easyjet's website. He reckons they won't tell us it's cancelled until we get to the airport, I've tried telling him that they've announced this evening that airspace is closed until 7pm tomorrow and if they do the same on Thursday, that'd mean we'd be able to find out whether our back up plan is viable (sail and rail belfast - Stranraer then train down to Peterborough).
We didn't go to the airport at all, I was checking the website constantly, they were changing the times every 6 hours so we had time to ring, when the 1st flight was canceled for thursday I rung & booked for fri, then sat then today, which was when we decided we would change the flight to next month - more chance of it being cleared by then ( I hope ). Also our 10 day holiday was getting shorter & shorter!!
It may be worth a try ringing them, but I'm not sure you would qualify for a free transfer of flight until they cancel the 1st one. If that makes sense!!!
I realise this leaves you short of time for re arranging your journey though.
Deb.
Sorry, just realised you said about getting a refund, not sure but I think same applies, has to be canceled first.
It may be worth a try ringing them, but I'm not sure you would qualify for a free transfer of flight until they cancel the 1st one. If that makes sense!!!
I realise this leaves you short of time for re arranging your journey though.
Deb.
Sorry, just realised you said about getting a refund, not sure but I think same applies, has to be canceled first.
Deb, you have been an example to us all in what has been an awful situation with your patience unfortunately which no one could have predicted or done anything about this ash. I hope that you can relax now and look forward to your May holiday. well done.
Hi David,
There is no one to blame, it is nobodys fault just a freak of nature. Fortunately it was just hubby & I so no children or other families involved this time....we do go away as a group in june (hopefuly).
As others have said, we are at home safe & sound with the chance of rebooking for a later date, which we have done. Both of us are able to go to work this week & take time off later. I really feel for everyone who is stranded abroad with little money & nowhere to go.
Thank you for your post David, I can now take my eyes off the sky news & websites for a while!!
till may anyway!
Deb.
There is no one to blame, it is nobodys fault just a freak of nature. Fortunately it was just hubby & I so no children or other families involved this time....we do go away as a group in june (hopefuly).
As others have said, we are at home safe & sound with the chance of rebooking for a later date, which we have done. Both of us are able to go to work this week & take time off later. I really feel for everyone who is stranded abroad with little money & nowhere to go.
Thank you for your post David, I can now take my eyes off the sky news & websites for a while!!
till may anyway!Deb.
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