Holiday Complaints

Do you have a holiday complaint? For help and advice post in here.
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I can't help you in any way really, AskCy, only empathise.

Your quote

"We do have the letter from Monarch explaining that the pilot was taken ill and the flight had to be cancelled with the estimated flight time for the new flight on it (which oddly was exactly the right time ! ??? )!"

so strikes a bell with me, having had that happen on a number of occasions.

It is always that lack of information, and yep, a pack of mistruths that gets me every time. I used to work at the airport here and "knew" what was going to happen, based on my knowledge of flights in and out. And I will also say, would always tell my clients the truth as I knew it!!!

If you know what is going to happen, then you can plan accordingly, can't you. I remember being stuck in Gran Canaria, and the rest of the passengers did just as you did, back and forth to reception. I just went shopping, had a meal, faffed about....but only because I "knew" I was going nowhere for the forseeable future.
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Many moons ago we got caught up in the Menorcan coach strike & were put up in a hotel for 2 days. On our return we were able to claim, after the first 12hrs, at the time, £12per hour per person, so I'd say it's worth a chance with your insurance. It should be listed in the policy :tup
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Thanks for that.. :tup

not sure what to claim for though ?... cancelled flight ?.. delayed by so many hours ?... do I tell them they put us in a hotel and they more or less fed us ?.. etc ?

:que
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I think there might be a difference in the amount of compensation paid depending on whether your flight was delayed or cancelled. Unless somebody will come on and say otherwise I'm sure the wasy to tell is that if your flight was cancelled, the flight you eventually boarded will have had a different flight number. If the flight number was the same as the original it will have been treated as a delay. If the actual letter you got from the airline staes that it was cancelled, which is what you say then obviously your insurance company will treat it as a cancellation.

Sorry I can't help with how much compensation you can ask for but it will be written in the Ts and Cs somewhere. Just another point, I'm not sure whether in a situation like this you need to seek compo from the airline or the insurance :que

Sorry, I'm not much help at all am I :duh
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The flight was ZB649 which on the second day also existed for that day and our flight became ZB649B (and one screen is showed at ZB0649B)
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Hi just wondered if you ever got any compensation for the delayed flight from Larnaca to Manchester ? We were on the same flight and wounderd if it is worth claiming or not .Thanks for any help
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