Alsacienne, we came through Gatwick a couple of weeks ago and it was about a 10-15 min wait, and the area has a lot of recontruction work going on , in fact Gatwick has improved very much all round in the last couple of years with vast improvements and more space, the owners Ferrovial have invested a great deal of money since taking over from BAA in all their airports and when the current improvements in the south terminal are complete they will start on the north terminal. I think they are trying to catch up on what was needed a few years ago, they still have a positive attitude in trying to re-generate Gatwick despite being treated appallingly by the competition commission in trying to force them to sell the airport below its market value, its last remaining bidder has just withdrawn and its back to square one, the staff are working with uncertainty over who will eventually own them, and when the final decision comes, will a new owner really create new competition in the current market conditions.
Also border control and customs staff are now integrated and there is a lot of new job training going on and they are also having problems recruiting staff ( a reason for the big queues ). the real letdown to the image of Britain is the interference and meddling of .... well we know who !!!!