Rachel from my local shop as just this minute rang me(I have sources all over she said they have been trying to get through as well and although they have different numbers to clients, its always engaged etc because of the change overs, so its not just the clients. She also said that please read the T & cs really well, even though they are boring, it may have clauses to help you with your decision making.

Michelle x

I too have booked the Tropitel Naama bay after my booking was "changed". Got it really cheap with XL.com who now do package holidays aswell as flights !

Deano !

spent another 45 mins on hold tonite until they closed and still didnt get the chance to speak to anyone i am really starting to get so upset about it all, not only is it my time and money im wasteing but they also dont respond to emails so all i can do is keep trying

Hi all

Well we are back from The Ghazala Gardens or as Thomas Cook prefer to call it the Sonesta Beach

Firstly I will start off by saying that we had a fantastic stay in the Sonesta Beach and would def go back there again.

We did go up to the Ghazala Gardens for a look and must say that the public areas all look lovely and the pool area is stunning.
We were surprised when we went in to find the Thomas Cook rep sitting there, speaking to her she told us that very few of the TC clients were going there now and most were being moved to other hotels, according to her the hotel will be fully German clientele from the summer.

Graham

Welcome home Graham. That two weeks went quickly.

So glad you had a good holiday. Shame you got bumped, but as they say a holiday is what you make it.

I have recieved my letter today telling me of my summer flight times being changed, booked when it was Airtours and now of course it's TC, but am taking it in my stride, didn't expect anything else really. (Turkey not Egypt )

Doe

That two weeks went quickly

it was only a week and that felt as if we were only there 2 or 3 days.

I hope your changed flights aren't to bad Doe !

For anybody still trying to contact Thomas Cook / Direct Holidays try this local number 01324 565 295

Graham

Know wonder it seemed to go quickly to me if it was only a week.

I'm just glad it all worked out for you in the end and your not busy posting in the complaints forum.

Flights not too bad.

Doe

Welcome back. Glad to read you had such a good time despite all the stress beforehand! Regards, Caro

Glad it worked out ok Graham!

Haven't received my letter yet Chris

In case anybody else gets moved hotels to The Sonesta Beach Hotel I uploaded some pictures for you to have a look at -

http://community.webshots.com/album/562328367urtotx?vhost=community

Altoman

Hi Andy, I went up to the Sonesta Club hotel and had a look around it for you and took some pictures.
The hotel actually looks nice, I didn't get to see in the room but did ask a couple of guests what they thought of the hotel and the rooms, they all said that it was very nice and they were having a good time with no complaints.

As far as I could see it looks very nice with plenty of space with nice grounds and lovely pools. The down side is that it is slightly further out of Namma bay than the Ghazala Gardens and to get to the beach you have to go through the Sonesta Beach hotel on the other side of the road.

Here are the pictures I took for you.

http://community.webshots.com/album/562327695PjcSAV?vhost=community

I hope this help you a bit
Graham

Cheers graham much appreciated. Hope you had a good time out there. it looks like it was warm enough.
We know where the hotel is and will still be able to walk to the dive centre in Naama bay. safer than taking the taxis out there.
Where you from up this neck of the woods?
Andy D

finally got through to thomas cook and cancelled the holiday getting my deposit back, i will now make a complaint and get the £30 i spent on phone calls back!! Looking forward to our new holiday to egypt more now its sorted!!
Thanks for everyones help!! x

book this hotel with flyglobespan

still waiting for the deposit i have now spent £50 on phone calls to this awful company im not happy and still nowhere near to getting it i doubt just keep getting fobbed off and there seems to be nothing i can do about it