Tour Operators and Travel Agents

Discussions regarding Tour Operators and Travel Agents
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Just been informed today that Kosmar Holidays are now NOT flying out of Glasgow Airport to Turkey this summer. It seems that Excel Airline who they use as carriers have pulled out of Glasgow and left us high and dry. Kosmar did offer to fly us from Newcastle or Manchester, but why should we go to another country to fly when we have 2 airports on our doorstep -Glasgow and Edinburgh. We have now had to cancel our holiday and we wished we had taken note of all the stories about Kosmar/Excel before it was too late. We did manage to get booked with another travel company, but we can't go to the apartments that we went to last year (not with Kosmar). we will not go with either again. If I had not noticed that there was no departure or incoming flight for Excell on Glasgow airport's website on monday, I would have been none the wiser until Kosmar saw fit to let us know and we were flying out in just over 7 weeks. But I got in touch with my travel agent and he phoned Kosmar on tuesday and Kosmar e-mailed their response today. If you are booked to fly with both, then you better be quick and get in touch with your travel agent before there is a rush and no seats left on any other planes as July is a nightmare to get Scottish flights.
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Hi all
Just visited the Kosmar Holiday site to have a look for a holiday for my husband in Zante.
Entered in the details, airport, destination, how many people travelling etc.
Hit the search button and up came a big sign. There must at least 2 people travelling. How disgusting!
Some people may wish to travel by themself or have to. In our case we have our holidays abroad singly because our children don't like flying.
There may be people who are widowed and no longer have a companion.
I think its awful. :x

Dawnie-Rob
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Greekofile Wrote on Wed May 10:

guess there's no convincing you that some people haven't had the raw deal you appear to have. As I said If I get a raw deal I'll stand my ground with the tour operators. I've had to do it in the past (and won) and I am not averes to doing it again. I'll let you know in June how it went and if my opinion has changed.
I will not be averes to apologising if you're proved right.


And that is your choice, but why do you have to take everything so personally. And no, you really dont have to convince me of anything, at no time have I even implied that there are some who have not had a raw deal, why do you imply such a thing:

("guess there's no convincing you that some people haven't had the raw deal")

I have to admit though I cannot understand why there is such a Lemming like approach to booking a holiday. This Board and many others are full of tales of harsh, dubious and unsympathetic treatment from a particular organisation covering 2 or 3 years and there remains people willing to risk so much for so little, beggers belief if you ask me!

Lets be honest here Greekofile, are you actually in denial about tales of:

1. Dirty aircraft

2. Customers being forced to travel to a different airport of departure than the one they booked

3. A 4 hour flight to Crete becoming a 7 hour ordeal

4. Abysmal customer relations

5. Rude Cabin Crew

6. Greek Island hopping

7. No notice changes to flights

8. No notice changes of holiday accommodation to accommodation of a much lesser standard

9. Cancelled flights

10.Boarding the aircraft at one regional airport and collecting passengers at another

Phew ........................ One could go on. Personally I would remove the element of risk and not be seduced by a supposed saving of £90-100! But hey, we are all different and demand different standards I suppose and, its all down to individual choice.

I really do hope you dont come on this Board post holiday and provide an adverse report on your holiday, I really do hope that you are not delayed or have to suffer flight and airport of departure changes and I really do hope that if it all goes "belly up" and you take up a complaint with the organisation in question that you receive just and sympathetic treatment. The great tragedy is that so many others have not been so lucky!

Pssst, I will let you into a secret, its not only me who thinks the organisation worshipped by some is poor, there is a great "combat indicator" on these Boards for those wishing to see!"
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Craven
Who said ' Worship?'
I am using them as a means to an end i.e. to get where I want this time.
If I created the impression that they are the 'bees' knees' then I'm sorry. I am not a devotee of Kosmar, neither do I use them exclusively.
Of course people get raw deals and when they do it's right that they vent their feelings. All I said was that up to press I haven't had any problems and have nothing to gripe about.
I went into this booking with my eyes wide open and only posted the initial note so people would know. It's good that it provoked many different reactions, some good, some not so go, and some b.....y awful that's the beauty of this site.
PS my flight's changed again now I have the tickets...now flying two hours before the original time!
It is many years since I flew excel even with Kosmar so I'll post my impressions in June when I get back, until then
Καλή τύχη
By the way I haven't taken it personal but I do enjoy banter
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Have a great time! I do envy you!
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Elinitsa
thanks. I have been anticipating this holiday since you posted the very first positive view. The place itself looks and sounds just what we're looking for. I'll let you know how we get on.
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Craven
Who said ' Worship?'
I am using them as a means to an end i.e. to get where I want this time.
If I created the impression that they are the 'bees' knees' then I'm sorry. I am not a devotee of Kosmar, neither do I use them exclusively.
Of course people get raw deals and when they do it's right that they vent their feelings. All I said was that up to press I haven't had any problems and have nothing to gripe about.
I went into this booking with my eyes wide open and only posted the initial note so people would know. It's good that it provoked many different reactions, some good, some not so go, and some b.....y awful that's the beauty of this site.
PS my flight's changed again now I have the tickets...now flying two hours before the original time!
It is many years since I flew excel even with Kosmar so I'll post my impressions in June when I get back, until then
Καλή τύχη
By the way I haven't taken it personal but I do enjoy banter


Greekofile,

It was I who used the term "worship"!

Using Excel as "means to an end" is a bit on the risky side. I use the Travel Agent and carriers as a means to an end too, but in my case I try to remove the risk of 5 hours travel turning into 18 or 20 hours travel and by not using KOSMAR/Excel I massively reduce the risk of huge drama! Seems a pretty pointless excercise to continually tempt fate if you ask, almost akin to handing a Winchester 73 to an Apache renegade.

"All I said was that up to press I haven't had any problems and have nothing to gripe about". But you did say that you would continue to use them until you did get a raw deal! I only commented that it was a dodgy strategy!

PS my flight's changed again now I have the tickets...now flying two hours before the original time! Today aint over yet Greekofile, anything can happen with Excel flight slots and airfields of departure!

I really do hope you have a good time!
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Thing is Craven - it's horses for courses (and sometimes how you view the trials that Kosmar force upon us on occasion). I have done the Bristol - Santorini - Chania flight (although I did suss it out beforehand - the flight time on the website did seem a little TOO long) - but we treated it as our chance to see Santorini without having to go there and pay through the nose. Come on admit it the approach and circling over the caldera made the discomfort worthwhile!!!

I would never extol Kosmar or Excel's virtues (in fact not those of any company, at some point I've been let down one way or another by most), but sometimes it's how you approach the problem which makes all the difference how you deal with it!
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Travel agent has confirmed with Kosmar that our flight will be East Mids-Santorini-Chania and we will not be picking up/dropping off any where else. At least we know and are prepared. :)
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Hi Elenitsa,

I know its horse for courses, I said the very thing with an earlier post. "Seeing Santorini", but I have taken a holiday there, why on earth would I want to see it again from the air and then spend over 1 hour cooped up inside an aircraft . Afraid to say it Elentitsa, but I take some delight when visiting places to excercise my 5 senses, 80 minutes trapped inside a grubby fuselage looking out of a porthole whilst someone fills the aircraft with fuel and movers argue with Cabin Crew about baggage and pax loading does not light my fire!

I would never extol Kosmar or Excel's virtues (in fact not those of any company, at some point I've been let down one way or another by most), but sometimes it's how you approach the problem which makes all the difference how you deal with it!

Hmmmn, dunno about that Elenitsa! Then again its about the standards we demand of ourselves and others, some of us accept lower standards perhaps in order to avoid a confrontation. If I have paid for something and I feel I have been let down by the vendor or where I have not had value for money I will let them know and if I dont get satisfaction I will vote with my feet and forever vent my disatisfaction with that organisation.

And no, the approach to Santorini did not make what should have been a 4 hour flight at most worthwhile, truth be known, I reckon I would rather eat my own liver than experience that outward leg again!
  • Edited by CRAVEN 2006-05-16 07:46:37
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Travel agent has confirmed with Kosmar that our flight will be East Mids-Santorini-Chania and we will not be picking up/dropping off any where else. At least we know and are prepared.

I hope your stop in Santorini is swift and that you are not left on the aircraft for too long!

Personally I am so glad I have paid the extra for peace of mind with a reputable company and a 4 hour flight at most.
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OK Craven you,ve bored me into submission with your rightiousness and I'l leave this item for others to gain from your superior knowledge.
You've obviously seen it, done it and worn the T shirt.
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Please keep it friendly bearing in mind the terms and conditions of the site. ;)
Kath HT Admin
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OK Craven you,ve bored me into submission with your rightiousness and I'l leave this item for others to gain from your superior knowledge.
You've obviously seen it, done it and worn the T shirt.


Woh there Greekofile, I told you not to take it so personally some time ago and when you said you didnt I believed you! And if I have "bored you into submission" it is something I regret, but you could have opted out of the exchange of of views many posts ago.

"My superior knowledge", dunno about that, just expressing my personal view based on the practical experience acquired, not a lot wrong with that ......................... I dont think!

On the contrary Greekofile, I have seen a bit as opposed to "seen it" and I have done a bit as opposed to "done it" and no, I never wear T shirts!

I have tried to keep any exchange of views friendly, factual and to the point, I really am sorry that you saw it otherwise.
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Ouch, seen this pattern of behaviour on other Greece forums, surely something should be done about a certain members approach on such threads.....
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Kazee, the last post made here was on May 17th. So we are hoping that it has died down and moved on.

Sarah
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Hi All
We are going with Kosmar (again) just a quick question has anyone received their tickets for travel in two weeks time? (Gatwick to Parga) or are Kosmar running a little late again this year?
Cheers TF
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