Hi wonder if anyone has any idea how I can proceed with this? Back in early July I purchased 2 tickets for my wife and I to Munich and back in December with Lufthansa. Upon receiving the confirmation email I noticed that somehow my name was on both tickets (how this happened is a mystery as I'm 100% sure i put my wife's name in). I rang them straight away and the lady I spoke to said as it was within the 24 hours grace period the easiest option was to cancel the whole booking and then book again online. The total for the booking was £277.60. I then received an Email confirming cancellation. Three days later I noticed 2 refunds for £69.00 = £138.00 on my account, so basically I am still owed £139.50. I called them and the representative confirmed I was entitled to a full refund as I had called within 24 hours of the booking, but as the refunds office was closed on a weekend she would email them.
As I had not heard anything a week later I Emailed them via customer relations and raised a case. As I had not heard anything 3 weeks later I called them again. The Lady I spoke to again confirmed that I was entitled to a full refund and that the system said I had been sent a full refund. When I queried where the missing £139.50 was she said I should take it up with the bank. I did try speaking to the Bank but they confirmed there was no issues.

Basically what should I try now? I seem to be getting the runaround from Lufthansa, the case I raised with them has not been replied to. Looking online I notice quite a few people seem to have issues with refunds from Lufthansa, one American lady said it took 4 months in one case!

Thanks for taking the time to read my ramble

Nigel