Booked a holiday last November with Olympic holiday's, departure should have been this coming weekend. Unfortunately in July we had to cancel this holiday as I was diagnosed with a life threatening illness and travel was no longer possible.

This company probably contributed to the stress which my partner and I were under at the time, having to try and speak to someone in customer service to explain the situation was near impossible, when we did manage to get through, I can only describe the experience likened to conversing with robots... no empathy what so ever.

We cancelled the holiday over the telephone after speaking to many operative's, we then send several email's to the email addresses which Olympic gave to us notifying then of our intention but the emails either bounced back and we were told that this was our responsibility that email's had not been received.

Really cannot believe that this well established travel agent, who has been in the travel business for so many year's is so terribly let down by their after sales.

We had numerous 'robot' like telephone messages left on our telephone answering, Olympic wanted their money.... and eventually that is what we gave them.

Rest assured when I am fit and travelling again I shall be leaving Olympic holiday's well alone !