Thank you for writing.

Virgin Atlantic has reached a provisional settlement relating to civil
claims brought in a US Federal court concerning long haul passenger
surcharges.

We began settlement negotiations after the case involving passenger fuel
surcharges came to light.

Under the terms of the proposed settlement, passengers who bought a
ticket in the UK or USA for a Virgin Atlantic flight, between 11 August
2004 and 23 March 2006, will be able to claim refunds of between £2 and
£10 per flight - depending on the amount of fuel surcharge paid.

No claims can be made until an independent claims administrator is
appointed and the settlement receives final court approval. Virgin
Atlantic will not be directly involved in the claims or refund process.

Details of the settlement and the claims process will be published by
the claims administrator and on Virgin Atlantic's website in due course.
If the court gives its final approval, anticipated in a matter of
months, the proposed settlement process will go live.

If you believe that you may be eligible to make a claim for a refund
please do not call our contact centres or write to us, as until the
settlement and the detail of the claims process are finalised and
approved, we're unable to give you any further information.

Virgin Atlantic deeply regrets its involvement in this matter and
believes the provisional settlement reached now draws a line under this
episode.