I think Kayley has said everything that I would have said"¦..that Imperative verb tense is so misunderstood.
The lack of understanding the Spanish culture and speaking the language can clearly give off the wrong impressions.
The Spanish are a very family orientated race and their philosophy is such that children are only children once and they should be allowed to be "children". They are taught manners but maybe in comparison to other children, they seem to be allowed to get away with far more things before being chastised "¦that's probably because they are adored by their entire family members and the Spanish philosophy on life in general.
The Spanish use the term "por favor and "gracias" (please/thankyou) less than the British because the Spanish language incorporates politeness into the tense/s.
For example: if you said I want a cup of coffee with milk, then you would say "Quiero un café c0n leche", but because you have used the word "Quiero" which means "I want", then you could say "Gracias" on the arrival of the coffee and the reply will probably be "de nada" no problem/don't mention it "¦.this will be determined by the situation and whether you are annoyed at waiting a long time for the waiter to come for your order and what is it that you particularly are wanting and whether you are giving a command.
If you said "Quisiera un café c0n leche", then you have already asked in a polite way for a cup of coffee with milk because the word "Quisiera" means "I would like".
So when the waiter rushes to your table to take your order and there's more than one person, they will most likely say ¿Qué va a tomar.? which means "what will you have"? and the reply would be in that situation, "quisiera"
So basically, the difference between saying "I want" and "I would like", plus the tone of your voice/body gestures and whether it's a command, would determine whether you add please on the end"¦..and to someone not familiar with the language, then it appears rude and abrupt.
There's good and bad in all people of all Nations, but if some of us understood their culture more, then I think you'll find what a lovely race the Spanish are...on the whole.
They must be, they've put up with us Brits long enough and our antics.
Sanjiiiiiiiiiiiii