On arriving we found there was no air conditioning in the reception and the humidity was above 80 degrees,the next day we also found no air con in the restaurant or entertainment room/bar it was stiffling to say the least and eating a meal with sweat pouring out of you is most unpleasant.
By the second day we reported this to the Rep (Angie) and she said she was having a meeting with the manager the next morning regarding the air con as the only refuge for the heat was in your room and who wants to spend their holiday sitting in your room,she said the air con was broken and they would bring in portable coolers but non apppeared
.The room we booked was a superior room with Jacuzzi and a hairdryer non of which wher there..so disappointed and after a night out returned to find a very large cockroach running over one of the beds 
and a couple of smaller ones on the floor,reported this to the man at the desk who was so slow to respond my husband delt with them but was suprised that no-one came to spray the room so we bought our own from the supermarket and did it ourselves. this and many more complaints about this hotel...do i have grounds to complain
